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While my issue is now resolved, it was exceptionally frustrating as a consumer. These guys have no clue about running a consumer company.

I had an old dormant acccount that I brought to a zero balance and closed. They never closed the account. A subsequent annual membership fee caused me to be in arrears for several years while I failed to receive correspondence. While I appreciate resolution, the final comminication from Capital One suggested I would be unable to enter into a future relationship with them due to a multi year delinquency!

They have so much to learn about customer service, and there are plenty of other companies who want my business. UGH!

Review about: Capital One Account.

Reason of review: Poor customer service.

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