I have had a CO card for several years now but this year I retired early due to illness making my pension payments arrive at the end of each month. Almost every month for 4 months now I am late on my payments but they still get my payments within 10 days of the due date.
The so called customer care reps accuse me of being 30-35 days late and tack on another $29.00 fee to my account. Yet I was told by one rep that there is no such thing as late fees?????????? I have repeatedly explained to the reps when I receive my pension payments but it falls on deaf ears. They lie, manipulate and attempt to intimidate their clients.
The worst credit card company I ever dealt with. Stay away from them.
Reason of review: Problems with payment.