Product: Capital One Venture Reward Card Clear all filters (6 of 6 reviews match)
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Capital One - Interest Policy

I had to carry a balance on my Capital One Venture card for a couple of years before paying the balance on my 4/8/19 statement (due by 5/4, paid and posted on 4/27) in full. Upon receiving my statement for the following month, closing date 5/7, I found they had charged me an additional month’s interest, $112.00, based on my prior average daily balance! I called customer service and was told that their policy is that, if a customer has carried a balance for billing periods prior to the one in which a balance was paid in full, Capital One continues to charge the interest until a customer pays the statement balance for TWO CONSECUTIVE BILLING PERIODS! Is this legal?!
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Review
#1531436 Review #1531436 is a subjective opinion of poster.
Product
Capital One Venture Reward Card
2.0
Details
After notifying them that we had not received statements thy said they were aware tha our statement were bouncing.The person on the phone said let me do a refresh. Bingo, now they suddeny can get through. Why no one refreshed before this is beyond me. We scheduled a...
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1 comment
Bookcrazy
#1397850

You don't need a statement to pay a bill. Go online and pay it.

It is due virtually the same day every month. Take responsibility.

Review
#1139231 Review #1139231 is a subjective opinion of poster.
Product
Capital One Venture Reward Card
Cons
  • Poorly handled
Reason of review
Problems with payment
Loss
$11
Preferred solution
Communicate and train your people

Capital One - Excellent customer service!!

5.0
Details
Hi there! I just wanted to take the time to give some positive feedback of your customer service team, specifically an employee I interacted with last Thursday 9/21 named Austin. I am a recent Capital One credit card holder and I called to inquire about some functions of my card while I travel in Asia. Not only was Austin such a pleasure to talk to, but he was extremely helpful. He also showed interest in my trip AND he took the time to send me a small gift for my travels on behalf of Capital One. I was blown away by the kind gesture. I work in customer service myself, so receiving great customer service is always something I take note of and appreciate. Keep up the good work and please give Austin the shout out he deserves!
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Review
#1107932 Review #1107932 is a subjective opinion of poster.
Product
Capital One Venture Reward Card
Pros
  • Ability to speak with a live individual
Reason of review
Good customer service

Capital One...No Black out dates! Liar!!

1.0
Details
Capital One rewards boasts no black out dates. Not so! Try to use your points to book last minute travel and you will not be able to book travel for 3 days. Excuse me Capital One, but that's blackout no matter how you want to sugarcoat it. I am tired of these tactics and I will be looking to do business with another bank even though I have been a loyal customer for over 10 years. This problem never occurred in the past and you could book flights, hotels or cars at a moments notice. The customer service representative could offer no logical reason except it takes time to secure reservations which is nonsense. They want me to book my travel and go back and redeem my points through their website after I pay for it. Its obvious that they think their customers are ***!
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Review
#1058292 Review #1058292 is a subjective opinion of poster.
Product
Capital One Venture Reward Card
Cons
  • Getting the run around
  • Phony advertising
  • Poorly handled
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
1.0
Details
Capital One Defrauded Us and Ruined Our Vacation
Capital One Defrauded Us and Ruined Our Vacation
Capital One Defrauded Us and Ruined Our Vacation
Capital One Defrauded Us and Ruined Our Vacation
Capital One Defrauded Us and Ruined Our Vacation
Capital One Defrauded Us and Ruined Our Vacation
Capital One Defrauded Us and Ruined Our Vacation
On November 19, 2015, I purchased two First Class, round trip tickets from Boston to Rome on Alitalia using the Capital One Rewards Travel website. The tickets were purchased as a birthday present for my wife, but our entire trip was ruined by Capital One’s fraudulent...
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Review
#909229 Review #909229 is a subjective opinion of poster.
Product
Capital One Venture Reward Card
Cons
  • We were defrauded and our vacation completely ruined
  • Being defrauded
Reason of review
We purchased two first class airline tickets, but received two premium economy airline tickets when we checked in for our flights
Loss
$2529
Preferred solution
We want two round trip first class tickets to Europe which is what we originally paid for.
1.0
Details
Capital One sends out promotions to make Balance Transfers for zero% interest for 12 months! So, I made a couple of transfers to pay off higher interest cards I had. I also used my card for a few purchases. Although I always pay a lot more than the minimum payment,...
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2 comments
Anonymous
#1163253

Transfers aside are you paying back what you purchased by your next due date? If not you would still have gotten interest on that balance anyways, it wouldn't have anything to do with the transfers.

Most major companies have ways to avoid interest if you're willing to pay for the purchases, leaving the transfers. Take a look over your statement, original documents you got, or just call and ask how to avoid interest before you jump to conclusions.

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Review
#852376 Review #852376 is a subjective opinion of poster.
Product
Capital One Venture Reward Card
Cons
  • Too much time for customer support
  • Phony advertising
  • Service
Reason of review
Not as described/ advertised
Loss
$5000
Preferred solution
Full refund
Tags
  • Devious practice

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts