Update by user Feb 25, 2013
CapitalOne sent me a my original contract when I purchased the vehicle where it states in very small letter that they can take my payment and use it however they want. horrible company i hope they fail and all their employees end up on the street like the dirt bags they are.
Original review posted by user Nov 18, 2012
Paid off my auto loan I paid 73 payments that I can verify with my bank but in reality paid 74 out of 72 and they are now telling me that I owe them more money 4500. I requested a payment history and what they sent me was shocking how they applied my payments some of my payments were nothing more than interest.
I fell on some hard times and paid late but ALWAYS paid the late fee, some of my payments went only to interest and 0 towards principal some of my payments that were late and I paid the late fee that late fee went towards interest. They have gone as far as using physical threats.
this is a horrible company what *** me off even more is that they got a bailout....I have had to hire a lawyer and submitted things to FDIC, consumer protections, BBB local state attorney. this company needs to be shut down.
Product or Service Mentioned: Capital One Loan.
Monetary Loss: $4500.