I have been a Capital One Credit Card member for over 4 years. I always pay my bill off each month.
On January 4 (after the holidays) I was one day late. Not only would they not remove the interest from the January statement, they also charged me interest on the February statement. If I were to calculate the daily rate, it would have come up to a 1/10 of what they charged me.
I tried to take this up the chain of command but they said their system would not allow an override. They are loan sharks with absolutely NO customer service!!
Product or Service Mentioned: Capital One Credit Card.
Monetary Loss: $126.