First, I have been a GM Card holder for years and then comes Capitol One. They merge, buy out or something along that line.
Now its Capitol One/GM Card. I have always paid my bills on time, pay using my financial institutions electronic pay method (have for years). My most recent experience goes like this, Payment due 6/10, Payment Sent 6/3, Capitol One Receives and makes note on the back on 6/5, Clears my account on 6/6, 6/10 Late Fee Charge, 6/11 I Called C.O. says they have not received a payment, While out of state on 6/15 tried to purchase tank of gas and card denied.
I called again now learn they found my payment on 6/11 but card is denied due to NO PAYMENT! After an hour or more on the phone supervisor was able to make some changes to the system which allowed me to use the card again. I was informed the large payment would be posted to my account on Monday or Tuesday. As of 6/19 the payment has not been posted to my account.
I can produce a copy of the check sent to Capitol One with their stamp on the reverse side. They have either a serious internal processing problem or have contracted a cancer of incompetence! On an average we spend about $254,000 a year using this card.
Since I no longer have faith in their ability to function competently, I will be looking for another company.
Product or Service Mentioned: Capital One Account.