I sent the following email to Capitol One today 8th April 2010 - 'For the second time your *** system does not recognise my Username (my email address) or Password (which is correct) then when I go to the forgot Password Area it asks me Security questions which are irrelevant - for example my mother never had a middle name and I did not provide the licence plate of my first car, then I try again and it doesn't recognise my email address despite the fact that you sent me an email telling me my Statement was ready to view online !!!.
I spoke to someone about this on the telephone about 2 weeks ago and it was allegedly sorted.
If I make a late payment because of your useless website it will be your fault, not mine.
Please issue me with paper statements again, as your online system is a shambles'.
They are useless.