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The customer service is blatant lacking and more important unconcerned.

Capital One - The customer service is blatant lacking and more important unconcerned.
The customer service is blatantly lacking and more important5 unconcerned with the consumer. I called twice, written, and spoken to Ms. Carla Silva, SENIOR MARKET MANAGER AT MY BRANCH, WITH NO RESOLUTION. I got a new quicksilver card and tried to use it to withdraw $100.00 from my account, I was denied access until I choose credit card, little did I know that I would be charged a fee for this transaction. I am requesting that the $10.50 fees be reversed, with no results to date.

User's recommendation: Find another bank.

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ID
#3760583 Review #3760583 is a subjective opinion of poster.
Cons
  • Hidden costs
Loss
$11
Preferred solution
Full refund

Because I was told after a refund was posted to my account I had to wait 3fays

Thank you for the inappropriate service. Please note that some of your bank associates are giving the wrong data to customers.
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ID
#3757832 Review #3757832 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Application

Capital One - Application
BANK MADE A ERROR ,SORRY , BE BACK IN TOUCH I wrote another statement earlier please accept that Thank you

User's recommendation: 7.

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ID
#3743120 Review #3743120 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$225
Preferred solution
Let the company propose a solution
New Reviewer

Application

My bankhas been notified about the non payment and will be back in touch with me please be patient until then Thank you!
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ID
#3743103 Review #3743103 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$225
Preferred solution
Apology

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New Reviewer

Canceled my husband's birthday gift without me even calling I mean I get text alerts for crist sake I know what is spent now my husband's gift isn't going to make it on time this is unexcusable

Pissed I get text alerts I know what is spent on my account and unless I call I don't need a damn thing canceled what is the good of having a card of your orders can't even go through
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ID
#3738670 Review #3738670 is a subjective opinion of poster.
Location
Walhalla, South Carolina
Loss
$250
Preferred solution
Deliver product or service ordered

Issue with past bill

In refinancing our home we discovered a lien from Capital One from over 10 years ago. Backtracking through our records it showed we had paid this off in full the year before with a debt consolidation loan. Unfortunately, Capital One has either an 800 number that tells...
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ID
#3734391 Review #3734391 is a subjective opinion of poster.
Location
Media, Pennsylvania

Unsuccessful try to speech with representative !

I believe that the phone number it is not correct on my card if calling from Croatia.After trying for few days I give up ,please send me correct costumer service number to call from Croatia ,thank you!
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ID
#3731462 Review #3731462 is a subjective opinion of poster.
Location
Biograd Na Moru, Zadarska Zupanija

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New Reviewer

Credit Card Fees

On June 3 2022 I called Capital One about my credit card account. I had a card with an annual fee and asked the woman if I could switch to a card without an annual fee. She said I could, and I asked her could I get my annual fee refunded and she said yes but I would...
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1 comment
#2248289

So, you found out just how little you meant to these people. I'll bet you were shocked when they accepted your proposal to close the card.

ID
#3726243 Review #3726243 is a subjective opinion of poster.
Loss
$95
Preferred solution
Full refund

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New Reviewer

Abrir cuenta de ahorro

:holaalmacenarI a ententando contactarcen tin oficial de atencion al cliente NUEVO para apertura de cuenta DEAhoraRo
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ID
#3723478 Review #3723478 is a subjective opinion of poster.
Location
Buenos Aires, Buenos Aires F.d.

Activate credit card

You people need to change your name from pissed to something else the conversation this morning I had with the representative was very good he was kind he was generous and he was very thoughtful I was just aggravated about trying to log in that's it and get my card activated thank you sincerely Melinda J Smith
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ID
#3719294 Review #3719294 is a subjective opinion of poster.
Location
Waco, Texas
New Reviewer

Pandemic Assistance

Capital One is the worst. I have a higher interest card that I have credit protection on and they suspended my card and made my payments for 6 months. Capital One offered no help no relief. I thought Capital One was a good standing name and get company. NOPE!!

User's recommendation: Go with another card.

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ID
#3705432 Review #3705432 is a subjective opinion of poster.
Location
Wilkes Barre, Pennsylvania
Product
Capital One Credit Card
Cons
  • Disorganized financial institution
Preferred solution
Let the company propose a solution

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New Reviewer

Capital one credit card

Hello, I was recently in an accident and I lost most of my hearing so I can not call but I lost my card and when I checked my app all of my available balance has been used.
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ID
#3692562 Review #3692562 is a subjective opinion of poster.
Pros
  • Right people should no about incidents
Loss
$344
Preferred solution
Full refund
New Reviewer

Foreign speaking agents

I can't understand their foreign representatives. I keep calling and there's never an American speaker. This plus the bad reception makes settling anything very frustrating. When you do get through these "people" are like robots unable to do much beyond protocol. Pathetic! Can't settle because they refuse to settle.
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ID
#3680626 Review #3680626 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
A settlement -- final payment!

Bad customer service

I reported that an account they have listed as a negative account was not opened by me because I was incarcerated at the time. And they failed to conduct an investigation to have the item removed. The representative said they referred me to the fraud division, and they would contact me within 7 days, and I haven't heard from them since and that was a month ago.

User's recommendation: Don’t deal with capitol one.

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ID
#3671160 Review #3671160 is a subjective opinion of poster.
Location
Chicago, Illinois

Disgraceful and in violation of NJ state law

Id like to speak to someone in LEGAL IMMEDIATELY I AHVE HAD LEGAL DOCUMENTS SITTING IN YOUR OFFICE THAT HAVE NOT BEEM PROCESSED SINCE June 1, 2022 I have been given the wrong information about a lien and lied to by 17 bank managers .. the way you are handling legalities is amateur.. I Have already spoken to states attorney and you ar eon violation of holding funds when lien release has been delivered.

User's recommendation: DO NOT USE CAPITAL ONE.

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ID
#3647947 Review #3647947 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania