Unclaimed
Capital One
Reviews and Complaints
2.3M
CLAIMED LOSSES
1.9K
TOTAL REVIEWS
260K
PAGE VIEWS
7
ISSUES RESOLVED
Capital One Net Promoter Score (NPS)
0
low
NPS
-100
100
- 50% Promoters
- 0% Passives
- 50% Detractors
Capital One's estimated NPS of 0 considered to be low. 50% of users would likely recommend Capital One to a friend or colleague.
Customer Satisfaction
Capital One Reviews
Lied About Hard Inquiry on Credit Report
I was told I would not have a hard inquiry on credit report if re-approved THEY LIED. Now I have a hard inquiry on my report and points taken. I only wanted the card to help get 50 points for 850 score. They refuse to fix it. All theyneed to do is send an authorization letter to the 3 credit reporting companies. Only been a customer for 2 days, NO card yet, never used I'm MAD.
User's recommendation: Find a CREDIT CARD without hard inquiry on your report.
ID
Location
Atlanta, Georgia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible Customer Service
This company is a scam. Every time I call I talk to someone who does not understand me or what i am asking for. I will always recommend away from Capital One. Chase Sapphire, and American Express Cards are better. I will refer all family and travel clients away from Capital One.
User's recommendation: Use Chase or American Express Travel Cards.
ID
Location
Franklin, Louisiana
Cons
- Horrible service
Preferred solution
Apology
New Reviewer
Unblock my acct
I cant use my card on Mexico is to difficult to contact costumers services. I was looking for answers and all I have is frustration
User's recommendation: More access to real people.
ID
Location
Leon, Guanajuato
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer