Barnett Ufk

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Verified Reviewer
| map-marker Phoenix, Arizona

Not being able to get throughtheautomatedsystem.

When I call the automated system can't hear me or understand when I punch information in the phone. It hangs up on me.

This has been happening for at least 8mo.

I'm so frustrated I'm thinking of canceling my account. I've spoken to customer service in the past about this issue but nothing has been done about it.

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Anonymous
map-marker Coppell, Texas

Called for live operator and took me 45 minutes, pressing all kind of numbers.wanted to make a payment and was told to go online

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Not friendly, money hungry be more courteous and caring. Stop wasting my time trying to get alive operator,

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User's recommendation: Be more courteous

Townes Lpy
map-marker Bridgeport, Connecticut

Dispute a charge no one answered the call did not go through

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I called trying to read the representative however no one answered the phone and when I tried to put in the prompts the phone didn't take it it was like I was talking to no one try to get someone live on the phone

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User's recommendation: Tried to get someone live on the

Anonymous
map-marker Philadelphia, Pennsylvania

Card declined

It was totally my own fault that the card was declined. My vehicle needed work done and I did not expect it to be that

Costly.

I had work done on my home that was needed

And that was another

Hit to my finances. I have many health issues and the treatments are costly

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User's recommendation: I was not “pissed” when I made the call.

Zoran Z Arw

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Verified Reviewer
| map-marker New York, New York

Ranzozlatovic@***.com

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Capital One - Ranzozlatovic@***.com
Capital One - Ranzozlatovic@***.com - Image 2
Capital One - Ranzozlatovic@***.com - Image 3
Updated by user Nov 20, 2023

I hope tax office can take payment from frozen account to I can work with my money .Than you

Original review Nov 20, 2023

Hi my name is Zoran Zlatovic I have account in Hogys bank from my fionce but account is frozen because tax office want tax payment and I can't pay because my account is frozen can you help me ,I have yours address from them office but I don't have email from them can they take payment from tax from my account and send me code to I can use my money .Thank you

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Pros:
  • Progress

Preferred solution: To tax service take payment from my frozen account and give me a code to I can work with my money.Thank you

User's recommendation: Very nice customer service

Charles M Wuu

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Verified Reviewer

Forced Cancellation of Debit Card and slow Replacement

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Capital One used to provided excellent services and value. At some point for whatever reason they chose to sell off the investment arm of the bank and that seemed to herald a new "Who Cares?" paradigm that has since been the watchword in all that they do.

Fundamentally, it seems as if they simply decided that they no longer wish to have any other type of customer than commercial or business clients and have chosen to punish those who remain until we get the hint and leave. Sadly, I have tried that and they seem well aware that the other banks hate us too, or at least they view as nothing but cash cattle and intend to fully exploit that view knowing we have no alternatives that will be substantively different.

My most recent debacle is not the first time this has occurred which is all the more infuriating and to set the stage let me noted I have 3 accounts at the bank. It seems they no longer offer one item which is my Simply Checking account which is just a standard personal checking account opened at a branch several years ago. I subsequently opened a Capital One 360 account which I dub "Spending" and as one might guess is also a checking account aka a Demand Deposit account.

While not a factor in this, I also have a Money Market account. I have a debit card which is linked to the 360 account known as Spending where the Simply Checking has no debit card associated with it. As we all know, the fraud attempts out there today are prolific to say the least and at some level I can understand some policy choices but I do not and never will understand poorly conceived and ill executed choices that don't account for the pertinent details involved as I feel is the case in my current example.

Recently I was trying desperately to get funds that I needed to prevent an event that nobody wants to deal with, an auto reposession. This led me to try some things I would otherwise have dismissed and these in turn led me to an almost manic need to make one of these things yield the promissed fruit.

These idiotic adds that we should not allow but for some reason do - "Get paid for surveys" and their ilk. Also "Need a loan?". They all end up as nothing more than exploits based on the hope they generate against your dire need and none have any intent to actually pay off. In fury I delved the fine print and understood the requirements of making one of them pay off and was determined I would make that happen and in the course of attempting that, I went to site and accepted a deal for a flashlight for only the shipping of 9.99.

Shocker, they also charged my card a second time for 39.95 and when I saw this I reached out to Capital One to address it. Mind you, my card was not lost or missing, a merchant had simply charged it again via a duplicitous approach. As part of handling this, Capital One forced me to cancel and replace the debit card setting in motion this needless stupid situation. I can't access the funds in my account because to do so, I need a debit card.

The replacement is, of course, still coming despite that it was supposedly expedited (which I had to specifically ask for after being told how long it would take and after I had already made clear I needed it yesterday and noting the last similar incident). For the record, I resent the idea that something that takes 3 to 4 days is called "expedited". Overnight is expedited.

Worse, the damn thing per FedEx is sitting in an adjacent city waiting to be delivered tomorrow while I sit here desperately in need of the damn thing. Not even the option to circumvent their sloth by picking it up so there's a finger for FedEx too.

Now, I have basically every damn money app out there and in a finger for all of them, whatever moron programmed them has their instant transfers centered on, yep - you guessed it, Debit Cards.

I don't get what idiot then added the option for 2 to 3 business days via the linked bank but if you are reading this I have a special finger just for you. Bluntly that is of no use to anyone and I am quite sure it's there on purpose to cause mix ups which then result in unfixable situations which they then exploit by having captive funds that we cannot take back. But, as I considered various transfers back and forth to somehow get my money to an account or app that would then allow me to USE IT, it occurred to me that my Simply Checking didn't have a debit card associated with it. I'd found previously that I could not have one card that was linked to both accounts (WHY?) and I'd gotten sidetracked trying to find the control in the Capital One app to simply request one as all they had included was the request to replace one and not to simply get one issued.

At this point I reached out to customer service and was shocked when told she could request one which would take 2 to 3 business days and which point they would then issue one that would then be shipped out in, yep, 2 to 3 business days at which point THEN it would be in transit for 7 to 10 business days. At this point I began wondering if they are even listening when they respond as you say, "I need this yesterday" and they respond by supplying options that will take upwards of a week. It doesn't take a rocket scientist to grasp that those are not options at all.

Moreover, how in God's name was this not noted and acted upon by them during the last stupid time this happened?

The technology underneath them has evolved several thousand fold while their ideas and policies seem to have retreated in the Dark Ages. In every way they are constantly enabled to move faster and easier and yet, what they offer us is slower and increasingly painstaking and damned if I am not sick to death of it.

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Cons:
  • Do not care and have no intent to change

Preferred solution: Fix controls in App Come up to 2023 time tables Give a damn and address our feelings instead doubling down on your choices

User's recommendation: Find a bank that grasps now means now and when you do, call me and let me know who the *** it is so I can get with them too.

1 comment
Guest

Face it, you screwed yourself and now you are calling bank employees *** and want them to jump through hoops for you.

Zoran Z Xhs

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Verified Reviewer
| map-marker New York, New York

Respond for a question

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Capital One - Respond for a question
Capital One - Respond for a question - Image 2
Capital One - Respond for a question - Image 3

I get money transfer from my fionce and tax office is frozen my account because I need to pay tax and after that they gonna send me a code to I can work with this money * don't have any money except on that account so * would like to tax office take tax from that money on my account and send me my money.Thank everything

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Pros:
  • Progress
Cons:
  • Progress

Preferred solution: Deliver product or service ordered

User's recommendation: Everything good

Joy S Lpj

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Verified Reviewer
| map-marker Bellevue, Washington

Closed account for no reason

I made a security deposit of 750.00 for a capital one quick silver card. Capital one would not activate my card until I sent my checking account statement.

When I did they closed my account for no reason. They also stated that it would take two months to get my security deposit back.

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User's recommendation: I recommend never to do business with Capital one.

Crime M

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Verified Reviewer

Frustrating!!!

When you call Cap One's Customer Service, it's so frustrating!!! They bounce you around for simple questions, and with most of the reps, it's a language barrier. Simple questions cannot be understood.

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User's recommendation: Do not recommend

Anonymous
map-marker Bellevue, Washington

To inquire about my credit card

I ordered my card over 30 days ago and I have yet to receive it I have called multiple times and each time they say there sending another card I'm on my third attempt waiting for card if it's not here in the next few days I'm canceling

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User's recommendation: I'm thinking I have been scammed and it's on my credit report

fed-up

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Verified Reviewer

The customer service was fantastic help me so profesional just want to say thank you Customer Service is everything and capitol one you have restored my faith in the quality of service is still nu

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just needed to update contact info they made it easy and fast and apply to all accounts with a smile

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Pros:
  • All around great to deal with nice
Cons:
  • Not a bad word to say

Preferred solution: the capitol one is the best

User's recommendation: definitly if looking for a line of credit Capitol one is great

Anonymous
map-marker Kingston, Washington

I ripped my check

They were so helpful and got help fast didnt have to wait at all and they had another check sent out right away!! Thank you

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User's recommendation: Will recommend

Luis E Zzk

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Verified Reviewer

Good Service

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The Capital One bank located at 125th st and 8th ave, they have a good service, and they treat you as you are, someone important. They gave me the opportunity to have a loan and buy my first car, and i am very thankful with them. In my opinion they have better APR in comparison with the other banks, and are more flexible with the loans.

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User's recommendation: Visit the bank, excellent service.

Anonymous
map-marker Little Rock, Arkansas

Terrible customer service

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Terrible customer service by phone and by social media representatives. Unauthorized payments twice unresolved.

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Yolanda S Umt

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Verified Reviewer

Capital One Is A Dishonest, Unethical, Evil Company That Will Destroy Its Customers To Maximize Its Profits

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Capital One Is A Dishonest, Unethical, Evil Company That Will Destroy Its Customers To...

Capital One has engaged in dishonesty and immorality with its billing practices. Capital One refuses to refund a sky high billing charge after its agent promised it would be refunded and Capital one charges me almost 30% interest on that billing charge.

Embedded in its terms and conditions are policies and clauses that allow Capital One the ability to FLEECE its customers. Also I informed Capital One I was on hard times and asked what programs they had to assist me and I was told by its agent that the only way I would be assisted was to become delinquent on the bill and take the credit hit. Yet I called and spoke to another agent who said they could help me and then the agent grew silent and refused to provide any info on how I could be assisted. I was also told by a Capital One agent that I agreed in the terms and conditions to forever waive my right to pay the principle down early with extra payments.

The agent explained that Capital One does something called Associated Payments where nomatter how much you pay early they will never apply the excess payment to your principal. Ever.

This is evil.

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Pros:
  • Credit card to rent a car
Cons:
  • Sky high interest
  • Overseas customer service
  • Sky high fees

Preferred solution: I would like to get the fee refunded as promised and all interest accrued on that fee to be removed. I also want assistance with paying down the card in smaller payments without damaging my credit.

User's recommendation: Stay Away From Capital One if you don't want to be fleeced.