Capital One
Reviews and Complaints
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Verified Reviewer
Won't stand behind customer
Before purchasing a metal building i called Capital One credit card who promised to back me in a fraudulent transaction. Well Capital One did not back me but a fraudulent lying company.
Now I read Capital One is buying Discover bank.
Now I have to cancel my Discover accounts. One *** poor business buying a good bank most likely to change its horrible reputation.
User's recommendation: Stay away from Capital One and now Discover Bank
Northfield, Ohio
Trying to deal with them over what they thought was fraud
The customer service people at Capital One are in the Philippines and there are language barriers and evidently the company no longer has standards that relate to good customer service. I have a perfect payment record, a credit score of 819 and a high credit limit and I was treated terribly and put through some ridiculous requirements.
They wanted to call me and I gave them my phone # but they told me they couldn't call that number. I finally found I'd never put a phone # on my profile but so what? They can still dial a number.
They finally did but it was hassling with 3 people, getting disconnected and just generally enraged by the stupidity. It's to bad too - I have had the card for many years but the service has dropped precipitously.
User's recommendation: find another company with whom to get a credit card
Big Girl you should be glad they saw something that raised a flag. You are acting like they wanted to sell you travel insurance or some monthly membership.
I apologize for them if they interrupted your two pound chicken wing feast.
Maybe they won’t ever try to contact you again if they have concerns. You may have gotten yourself on their secret “C” list.
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Verified ReviewerHorrible consumer backing
Capital One saying they would protect me as cardholder and customer reniged on their promise. I will never bank with them again.Now I find out they purchased Discover Bank. I will not be banking with them.
Capital one did not stand behind me on a transaction even when they promised they would! I give up with Capital One.
Now i see you are buying Discover.
I am stopping my Discover card use also. More customers getting poor treatment by Capital One
- Buying discover bank
Preferred solution: Full refund
Unauthorized transaction
My payment is not due until July 7th. It.
Hit my account today.
Not authorized. Remove debit card from account.
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Verified ReviewerDisappointed
Company lacks sensitivity with its senior customers
Capital One may be one of the bigger banks, but the customer service should be friendlier. I am a retiree with direct deposit for my pension payments yet I keep getting denied for a 500 dollar credit limit.
User's recommendation: idk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWord is useless
Funny thing because now Capital One is buying Discover Bank and credit card business. Probably trying to hide their horrible track record of selling out customers by not standing behind them. Canceling my discover card use too!
Purchases not backed by Capital One. Do not trust them even when asked ahead of time to protect my purchase from fraudsters.
I will never use capital one bank again.
Too many other credit card banks that protect consumer! Don't use capital one.
- Do not stand behind customers
Preferred solution: Full refund
User's recommendation: Don't use Capital One
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can not get a straight answer to my my new card does not work
I tried using it at Walmart to buy groceries and it was denied. I am tired of having these problems and will change to Discover.
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Verified Reviewer |
Providence, Virginia
Capital One Bank does not side with customers.
Stay away from Capital One Bank especially their credit cards. There word means nothing.
As a customer, they prefer to back fraudsters not customers even if they say they will back you ahead a time.
Don't belive them. There are other banks more reputable.
Capital One credit disputes are worthless. They say they will protect you from fraudsters but no they don't. There customer service says they will call you but after leaving several messages, no return call.
I will never us my Capital One credit card again!
- Untruthful
- Customer last
- Unresponsive
Preferred solution: Full refund
User's recommendation: Try Discover Bank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasig City, National Capital Region
Capital one credit card
I am done with Capital One Bank and credit cards. They do not protect their customers.
Even when they promise to protect transactions they make it impossible for customers who get ripped off to protect themselves. There are too many other banks who deserve your business.
Purchased a barn using Capital One credit card. Before purchase i called Capital One asking if they would back me if supplier tried to cheat me.
Well supplier tried to embezzle additional payment.
I called Capital One disputes.
We'll Capital One does not stand behind its customers. I will never use my Capital One credit card again.
They forget who there customer is!
- Lack of customer consideration
Preferred solution: Full refund
User's recommendation: Avoid Capital One bank
Louisville, Kentucky
Customer service phone number
Juan stated yes your auto pay is set
And I will continue receiving monthly statements
Some difficulty understanding Juan due to his heavy accent
User's recommendation: Great service amiss difficulty understanding advocate
Key Largo, Florida
Overcharge by a restaurant. I’m not mad at Capital one.
Capital one warned me of the unusual charge on my card, but didnt tell me exactly what to do about it. I did find more help on their website
It would be good if the two helpers I spoke with
spoke English more clearly.
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Verified ReviewerQuestions
Great services and excellent customer service. Communication was excellent.
It was easy and understandable. They were really helpful and informative.
User's recommendation: Great Customer Support
Unable to log into the site
90% of the time when I try to log into the app I get the message oops hit a snag this is unacceptable when I need information at any given time. I just tried to log in and got the message again. 
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got scammed two years ago by obviously a scammer and my capital card was hit $650 when I called Capital One and told them what happened. They gave me back my money but then a day later they took it
I even provided them with my police report and they still would NOT budge.I am a senior in this country and it’s DISGRACEFUL how we are treated. Calling on ALL my senior citizens to join my fight against capital 1. If you know anyone that has also been SCAMMED by CAPITAL 1.
I'm fighting to get my $650 back, plus interest, and somehow, someway, I will make a fuss and I will get my money back from them.
I will go to every Facebook, every social media that is out there, to say what Capital One is doing if I don't get my money back from them. I'm a senior citizen, and I felt, like I said, scammed by Capital One just as if the scammers had scammed me.
- No pros only cons
- All of it
Preferred solution: Full refund
User's recommendation: stay far from capital one !! what’s in your pocket put scammer in your pocket
".I am a senior in this country " No one cares. Seniors plundered the country and are ready to leave it in shambles, no stone upon each other and finally salt the earth. If you can start a boycott, you can sus out a scam and not fall for it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE CUSTOMER SERVICE
Unresolved as I now spend $2 000+ a month with their biggest and customer service efficent competitor.
Local Guide·30 reviews·6 photos
just now
New
As a 20+ year loyal customer, I am so deeply frustrated and frankly disgusted with my recent experiences.
I am out of the country with limited access.
My accounts were cancelled due to proven fraud.
It has been an odyssey trying to get my account reinstated among other issues.
I am tired of paying .30 per minute in dealing with out of the country customer service.
Today, when asked to be transferred to the United States Customer Service, I spent 53 minutes with agents who were knowledgeable and helpful.
The proverbial straw that has 'broken the camel's back' is when getting access to my account information I realized I had a past due balance of $22.10.
This was not paid because when my account was fraudulently used, auto-pay was disabled.
There are accumulated interest fees and penalties close to $100.00!
I offered to immediately pay the overdue amount, but was told by a supervisor who claimed she was the highest point of resolution, that they could not be waived!
Is this the manner in which you provide good customer service to an over 20-year customer with substantial monthly charges and a history of on-time payments?
At this point, I'm seriously debating discontinuing any future business with them.
I've had a moment to search online and see the mounting dissatisfaction with this once great company.
And to add insult to injury, I've received 6 incoming calls from them in the past week, which when I answer and continually say hello, no one is there, and then disconnects after 30 seconds!
In speaking with them today, no one could provide me with who is calling and the reason.
Interestingly enough, I was going to call the corporate offices, but amazingly there is no number anywhere.
Good thing I'm out of the country, or I would go bang on their door to get someone's attention!
How sad for what once was a great company to do business with.
- At one time a great company
- Poor policie out of the country customer service
Preferred solution: Apology
User's recommendation: You have many other options to keep yourself from enduring this poor customer service and policies.
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I am replying to your comment. You probably work or are being paid by Capital One Bank I believe it is important to inform others to avoid being scammed by consumer unfriendly vendors like Capital One. My recommendation to you is get your Capital One credit card if you can!
Please, not the old "you must work for them" deflect and pivot move. You're an obvious loser and B E T A male hence the counter comments.
The only response you have is to name call. I believe it is important to inform others of a greedy and lying business who does not stand behind its customers. Unlike you who work for Capital one or are being paid by Capital one have no interest in protecting consumers.
Now Capital is buying Discover Bank. Apparently to name change. Now i have to cancel my Discover bank accounts.
You are a professional loser. What kind of "man" has 2 pages from complaints.
What kind of a "man" would trade with someone if they had the smallest hint of some kind of fraud. You're a fool who told on himself. You told them that you were ready to take a chance with the thought that they would give you money back for a bad roll of the dice.
No one cares if you cancel anything. Losers like you will not be missed and will free of personnel who will no longer have to listen to your banal and lame rants.
What business today is honest? You must work for Capital One Bank.
Everyone needs to stand up to fraud and abuse by corporations.
If you day you will protect consumer transactions then keep your word. Everyone like you is self serving!
Yes, very few companies stand by their customers.