Capital One
Reviews and Complaints
Would not allow me to change my email address without a cell phone. My new address is in a quite cell phone area,
User's recommendation: Stay away. They are not intested in customer service, Get a cc issued by your local bank that will allo you to call them when is a problem.
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Verified Reviewer | Bridgeton, MissouriYears of login issues with device saved login information.
Issue, never, resolved, after ten, years of complaints!
- Horrendous customer service
Preferred solution: An immediate, permanent, resolution to the now almost a decade, old, reoccurring, issue!
User's recommendation: Do not use this company!
Capital One Did Not Protect Me From A Retail Fraud Charge
I purchased online an item from an online retailer/merchant for the first time. The product came broken.
I tried to return it with the merchant directly, which was unsuccessful after 4 tries. At that time, I talked to Capital One and the charge was disputed. Capital One requested additional information, which was a lot. All the burden is on you the customer.
The retailer has your money, the credit card company Capital One made money on you. You are stuck with a broken item. Capital One sided with the merchant even after I discussed the case with a dispute manager. He told me if I get this and that, it should be no problem.
The merchant even had in their policy that the customer is always right. I ended up without my money and without the product. I was stolen from. Plain and simple!
I have now moved my entire balance from Capital One to another credit card and am in the process of canceling my card after over 15 years of being a customer.
In the entire time, this was only my second dispute. Capital One treated my horrible as a customer and do not deserve my business anymore.
Preferred solution: Full refund
User's recommendation: Do Not Do Business With Capital One
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Verified ReviewerMissing 1099 Tax Forms
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Lubbock, TexasAwful customer service
- Easy to qualify
- Really quick to set up
- Do not value customers
Preferred solution: Full refund
User's recommendation: Don't be a customer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Oklahoma City, OklahomaWORST CUSTOMER SERVICE ON THE PLANET!
- Customer service
Preferred solution: To find at least one English speaking representative of this company that can also comprehend English and change ONE telephone number as a means of contacting me to verify my identity!
User's recommendation: save yourself some frustration and find something else
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Verified Reviewer | Henderson, NevadaCredit card 'snafu'
A couple of months ago my Capital One credit wasn't accepted at 4 different sites. I got a message that the 'chip was not recognized'.
I called Customer Service and told them the card was not accepted. They told me that their records show there were no transactions. I said if the chip wasn't recognized how would you have a record. Without more talking I was told that a replacement card would be sent out.
I received the new card in about a week. The card worked for 3 transactions and then wasn't accepted. I called again and got the same run-around, the card was good it was the vendor's fault. Again, I asked how could you show a transaction if the chip wasn't recognized.
I finally hung up and went through the automated request for a replacement card.
That card didn't work from day 1.
So, I went to Bank of America and was issued a card that works. Now, I didn't cancel my Capital One card because several bills have my card on file, those are still being paid without a problem.
I don't expect any resolution to the problem I had, it's taken care of with the Capital One card only used for purchases that have my card on file.
Thanks for listening, maybe tell your phone reps to do the same
John Hinkes XXXX XXXX XXXX 7914
- Ok when it worked
Preferred solution: Let the company propose a solution
Auto Loan Lien Release Letter Needed
- Extremely poor customer service
Preferred solution: Deliver product or service ordered
BEWARE!: Constant Credit Checks without Your Permission
I have recently discovered that this piece of *** company has been making credit ("HARD pulls"!) on me for SEVERAL years, and I NEVER gave them permission to; NEVER asked for a loan or credit card or anything. I found out through the 3 credit reporting agencies, that this company has kept my original credit score of 751 at anywhere between 230 and 615 because my retarded piece of *** "spouse" has been trying to get a credit card through them, and (he's an irresponsible, violent drunk who can't drive because he's a drunk) he has been using where I live and MY social security number and they have been doing credit checks on me just based on his lies and trying to get credit he should not have.
I am hopefully warning people before they get married to check this out. And if you are divorced, you owe it to yourself and your future to make sure this does not happen to you.
Capital One has NEVER received a request from ME to get a credit card, and they WILL pull your credit for years, unless you stop them. I hope this will make someone think before they put themselves out and try and get a credit card.
DC in Michigan
Preferred solution: For the company to SHOW ME they will STOP pulling my credit and pay me $5,000 for damages.
User's recommendation: Check Your Credit Scores and Ask Questions
Lost $3,668
User's recommendation: Avoid them
My Call was dropped
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Verified ReviewerUnhelpful Customer Service
Preferred solution: Let the company propose a solution
User's recommendation: Avoid if you have other options
No Email Address
Preferred solution: Let the company propose a solution
User's recommendation: No Email Contact for Capital One Bank Customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy credit is outstanding and capital one refuses to stop charging me a account fee
It hasn't it's still the same they refuse to update my account and stop making me pay the account yearly fee of 39.. and only give me a lousy 750. Credit line when I have other cards worth 2000.-9000- dollars and all my accounts are in very good standing I pay my bills...
A year later capital one bought out orchard bank and sent all the card holders and email saying that once our accounts were in the capital one system they would discontinue the account fee and make the accounts unsurcured well they did my wife's account and increased her credit limit.
Now we both had the same type of account but capital one didn't change my account they made me continue paying the fee I have fought them about this for several years now and they still won't change anything.
I'm worth 30 thousand dollars in credit but capital one still won't change anything but if I close my account it will lower my credit score and they refuse to increase my limit this is outrageous for capital one to get away with this they should have by now update my account from surcured to unsurcured but no they just don't give a blank I'm still paying the yearly fee and they keep telling me that they won't change anything they told me well just close the account and open a new account but because this account is my oldest account if I close it it will severely mess up my credit score and the time I've had credit so I'm stuck paying them for an account that they won't give me an increase in my line or remove the fee I have card's with credit line of 9000.00 dollars and others up in the thousands my credit score is well above 800 they just want the money they don't care about the customers at all. won't change anything one still won't won't change
- Lost all my trust
Preferred solution: Apology
User's recommendation: Stay away from capital one they are a rip off they just want your money
New Card Fails
User's recommendation: Avoid Capital One credit cards
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