Brooklyn, New York
6 comments

If you'd like to complain to someone at Capital One who has any authority, contact:

Pat Jernigan at pat.jernigan@capitalone.com; or Laura Farley at laura.farley@capitalone.com or Jose Castanon at jose.castanon@capitalone.com.

Hope this information helps.

These individuals are based in Richmond VA the headquarters for Capital One. If you try to contact them online or by phone, you will get a low level functionary who, more likely than not, will not be able to assist you. If you contact these individuals, you may or may not get some satisfaction. Best of luck.

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Anonymous
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Anonymous
#500332

I would like to thank you very much for the above contact info. I sent an email to all the names listed explaining my situation and asking for help. I had a phone call within one day.

My interest rate recently doubled through no fault of my own, I am currently unemployed, and there was no way I could make the inflated payments. I agreed to cancel my card and my rate has been returned to the original terms. This will be in effect until the card is paid off.

That makes such a huge difference. It cant hurt to reach out politely, explain the circumstances and see if there is a mutually agreeable solution. Once a consumer has been pushed over the edge and is drowning in debt it is highly unlikely the company would ever see any money.

curmudgeon
#426339

Capital One has the worst online support possible. On several occasions, it took 5 messages to get a meaningful answer to a simple question (asking for the address for bank by mail). I think the department is staffed by monkeys - yes I realize this in VERY insulting to monkeys.

Telephone service is not much better and just as useless. (these monkeys can speak)

I was very unhappy about changes to my checking account and was told to call Account Retention in TX. After getting the run around and never getting the promised call back, I tracked down the woman who made said promise and was given the wrong information. Only the branch personel, from the former Chevy Chase Bank, know what is going on.

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Anonymous
#380327

Horrible company! Beware, they have the worst customer service I have ever dealt with!! They will give you the runaround and "hide" your payments for weeks on end causing you to have all sorts of issues.