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Summary of Capital One Customer Service Calls

44 TOTAL CALLS
95% SUCCESSFUL CONNECTIONS
03:03 AVG CALL DURATION
10% ISSUES RESOLVED

Customers Contact Capital One to Ask about:

Cards:

  • “Credit card payments”
  • “Card”
  • “Card declined”

Payments and Charges:

  • “Billing”
  • “Make payment”
  • “To set a payment plan”

Other:

  • “Solicitud de tarjeta de credito”
  • “Stock”
  • “I cannot login when I try that says hit a snag try again later”

About Capital One

Top 5 Likes about Capital One

Ability to speak with a live individual, Tramatizing, Negative, Card design, 24 hour customer service

Top 5 Dislikes about Capital One

Customer service, Given the runaround, Poorly handled, Getting the run around, Inept customer service with zero empathy

Summary

Capital One Financial Corporation is a bank holding company headquartered in Virginia. It provides various kinds of financial services: banking, home loans, auto loans, issues credit cards (to the predatory individuals as well) and specialize in different savings products. Capital One is the winner of the Warton Infosys Business Transformation Rewards. It has one of the best innovative credit card products strategies in the US. Capital One Bank was created in 2006 after the acquisition of North Fork Bank by the corporation. Capital One is a sponsor of some football teams. The company is also represented in the UK, Canada and Spain.

Capital One reviews and complaints

Capital One is ranked 17 out of 301 in Cards category

Area Served

USA

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Capital One Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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