Contact Capital One Customer Service
Capital One Phone Numbers and Emails
Toll-Free Number:
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(800) 228-3001Credit Card Rewards
Customer Service:
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(800) 695-5500Apply For A Credit Card
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(800) 946-0332Auto financing support
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(833) 292-8336Auto Refinance Applications
Capital One Emails:
How To Contact Capital One Customer Service?
Most Popular Number:
| Total calls: 2 953 | Issues resolved: 138 | Last call: Oct 4, 2024 |
Capital One Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Capital One Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Capital One is 8002283001. 64% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 68% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Capital One may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Capital One Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Capital One is 8002283001. 64% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 68% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Capital One may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.
People call Capital One mainly because of cards, request for information, payments and charges.
30% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Capital One is abuse@capitalone.com. 48% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Capital One Website:
Capital One Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Attn: Legal Notice
PO Box 30285
Salt Lake City, UT 84130-0285
PO Box 98707
Las Vegas, NV 89193
Fax:
Capital One Customer Service Reviews
After calling 888-420-****, a female phone agent was rude at 10:30 pm when I tried to find out about the 360 checking account. I hope they rehire in this call center group.
The agent's behavior was terrible. I had to report to customer service and speak to her supervisor.
I received an offer through the mail for an 18-month zero APR, so I applied online using the information from the mail. However, after about 5 months, they began charging me fees for not paying the full amount owed, even though I was paying more than the minimum amount required.
In response, I called them several times. Despite my efforts, I was told there was nothing they could do to change the situation, and they offered to send my feedback to the company. However, who cares about feedback? There are plenty of credit cards out there offering no fees in the first year or two, so I would never have signed up for this one if I had known they were going to charge me interest!
Stay away! This is a misleading offer with poor marketing and useless customer service.
Terrible customer service by phone and by social media representatives. Unauthorized payments twice unresolved.
How Good is Capital One's Customer Service?
Summary of Capital One Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Capital One?
Payments and Charges Question:
- “Pay bill”
- “Make a payment”
- “Unauthorized charge”
Cards Question:
- “Card not working”
- “Lost my credit card”
- “Want a card”
Request for Information Question:
- “Need to know my minimum payment lost my card so can’t use app”
- “You have a hold on my checking account because of three deposits from Chase Bank. I want that released.”
- “Questions regarding my account”
Account Question:
- “Need check account number”
- “Balance”
- “I don't have an account with Capital One but they are billing me for a payment”
Product/ Service Question:
- “Cause ur system sucks”
- “Auto loan”
- “Ststem not working”
Shipping and Delivery Question:
- “Por una tarjeta de crédito no me a llegado”
- “Pagar mi tarjeta de ñcreditop Bjs”
- “No puedo pagar mi tarjeta de crédito, debido a que la aplicación no me deja y la tarjeta está vencida”
Activation/ Cancellation Question:
- “Cancele a transaction”
- “Cancel card”
- “Activate credit card”
Return/ Replace Question:
- “It wont let me change my phone number”
- “Change accounts”
- “I need to change my phone number”
Website/ Application Question:
- “Application”
- “Application Status”
- “App not working”
Staff Question:
- “Customer service customer service”
- “Customer service # for credit card does not work”
- “Customer service”
Employment Question:
- “Trying to pay off loan”
- “Make a payroll with Debi”
- “Payoff”
Refund Question:
- “My refund hasn't showed up yet”
- “Refund on auto loan account”
- “Refunds”
Other Question:
- “Perdu ma carte”
- “Capital one violating fcra”
- “I have a ??”
Compare Capital One To
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