Capital One Contact Information

Toll-Free Number:

  • (800) 955-7070 15000 Capital One Dr Richmond, VA

Credit Card Rewards:

  • (800) 228-3001

Customer Service:

  • (800) 655-2265

General Customer Service:

  • (877) 383-4802

Online Banking Assistance:

  • (877) 442-3764
  • (800) 955-7070 15000 Capital One Dr Richmond, VA

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Headquarters Address:

Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States

Other Info:

abuse@capitalone.com

Social Networks:

Summary of Capital One Customer Service Calls

198 TOTAL CALLS
97% SUCCESSFUL CONNECTIONS
04:32 AVG CALL DURATION
22% ISSUES RESOLVED

Customers Contact Capital One to Ask about:

Payments and Charges:

  • “Payment”
  • “Bill wasn’t paid”
  • “I want to make a payment”

Cards:

  • “Switch credit card”
  • “When will my nee card arrive”
  • “Card locked out”

Account:

  • “You guys haven't sent me my 100 dollars back to my bank account and it's been two weeks now”
  • “Account number”
  • “Lein release bought a car from your customer need a direct number to call or fax to have you send me the lein release I’m not a customer no account with you and I’m having to dodge all your Robots can’t get through my nane is Gregg my number 94”

Activation/ Cancellation:

  • “Cancel card”
  • “Cancell transactions”

Request for Information:

  • “Ask questions”
  • “Information about a check”

Refund:

  • “Unclaimed property refund”

Shipping and Delivery:

  • “Payed for credit still did not receive it”

Website/ Application:

  • “Application”

Return/ Replace:

  • “Changing my address”

Other:

  • “Fedex”
  • “Faud setup”
  • “Faudster”

Capital One Rating Stats

1.7 out of 5 stars
based on 298 reviews
See all 1218 reviews reviews

Rating stats

  1. 186 reviews
  2. 61 reviews
  3. 27 reviews
  4. 13 reviews
  5. 11 reviews

Rating trend

About Capital One

Top 5 Likes about Capital One

Ability to speak with a live individual, Tramatizing, Negative, Card design, 24 hour customer service

Top 5 Dislikes about Capital One

Customer service, Given the runaround, Poorly handled, Getting the run around, Unprofessional

Summary

Capital One Financial Corporation is a bank holding company headquartered in Virginia. It provides various kinds of financial services: banking, home loans, auto loans, issues credit cards (to the predatory individuals as well) and specialize in different savings products. Capital One is the winner of the Warton Infosys Business Transformation Rewards. It has one of the best innovative credit card products strategies in the US. Capital One Bank was created in 2006 after the acquisition of North Fork Bank by the corporation. Capital One is a sponsor of some football teams. The company is also represented in the UK, Canada and Spain.

Capital One reviews and complaints

Capital One is ranked 39 out of 619 in Banks category

Area Served

USA, Worldwide

Payment Methods

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Capital One Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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