Contact Information

Capital One Phone Numbers

Toll-Free Number:

  • (800) 955-7070 15000 Capital One Dr Richmond, VA

Credit Card Rewards:

  • (800) 228-3001

Customer Service:

  • (800) 655-2265

General Customer Service:

  • (877) 383-4802

Online Banking Assistance:

  • (877) 442-3764
  • (800) 955-7070 15000 Capital One Dr Richmond, VA
  • (800) 227-4825
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Corporate Office Address:

Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States

Other Info:

abuse@capitalone.com

Help in Social Networks:

Summary of Capital One Customer Service Calls

282 TOTAL
CALLS
70% SUCCESSFUL
CONNECTIONS
04:35 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Capital One to Ask about:

Payments and Charges Question:

  • “Make payment”
  • “Payment”
  • “Recent payment for april 27 2018”

Cards Question:

  • “Walmart Credit Card Question”
  • “Secured credit card credit limit info”
  • “Card activation”

Account Question:

  • “Balance due”
  • “My pay check did not deposit into my account”
  • “Account number”

Website/ Application Question:

  • “Application”
  • “Fake application”

Return/ Replace Question:

  • “Changing my address”

Activation/ Cancellation Question:

  • “Cancel card”
  • “Cancell transactions”

Request for Information Question:

  • “Ask questions”
  • “Information about a check”

Staff Question:

  • “Poor Customer Service”

Refund Question:

  • “Unclaimed property refund”

Shipping and Delivery Question:

  • “Payed for credit still did not receive it” , Review # 1353842

Other Question:

  • “Nueva cuenta”
  • “Saldo de cuenta”
  • “Money”

Capital One Rating Stats

1.6 out of 5 stars
based on 377 reviews
See all 1329 reviews

Rating trend

About

Capital One Terms of Service
Capital One Privacy Policy
Top Capital One Services

Customer Care, Loan, Auto Loan

Top Capital One Products

Credit Card, Account, Checking Account

Capital One Pros and Cons

Pros: Lost all my trust, Negative, Ability to speak with a live individual, I had faith in this company, Card design

Cons: Terrible customer service, Poorly handled, Given the runaround, Horrible phone representative, Getting the run around

Summary

Capital One Financial Corporation is a bank holding company headquartered in Virginia. It provides various kinds of financial services: banking, home loans, auto loans, issues credit cards (to the predatory individuals as well) and specialize in different savings products. Capital One is the winner of the Warton Infosys Business Transformation Rewards. It has one of the best innovative credit card products strategies in the US. Capital One Bank was created in 2006 after the acquisition of North Fork Bank by the corporation. Capital One is a sponsor of some football teams. The company is also represented in the UK, Canada and Spain.

Capital One is ranked 64 out of 1014 in Banks category

Area Served

USA, Worldwide, Canada

Payment Methods

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Capital One Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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