Contact Capital One Customer Service
Capital One Phone Numbers and Emails
Toll-Free Number:
-
(800) 228-3001
Credit Card Rewards
Customer Service:
-
(800) 695-5500
Apply For A Credit Card
-
(888) 263-4582
Auto Refinance Applications
-
(888) 754-4371
Capital One Merchant Services
Capital One Emails:
Capital One Contact Information
Capital One Website:
Capital One Online Chat:
Corporate Office Address:
Other Info (opening hours):
Other Location:
2 Bethesda METRO Center,
Bethesda, MD 20814
8020 Towers Crescent Dr,
Vienna, VA 22182
Mailing Address:
DMCA Agent
15000 Capital One Drive
Richmond, VA 23238
Fax:
Summary of Capital One Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Capital One Customer Service?
Payments and Charges Question:
- “Last few charges”
- “Help with paying bill”
- “Make a payment”
Cards Question:
- “Waiting on my card”
- “Apply for a credit card”
- “Credit Card”
Request for Information Question:
- “Information about account”
- “Check on when my payment will be posted”
- “Question about auto payment”
Account Question:
- “Need to open a saving account”
- “Get balance in my account”
- “Trying to reopen my account”
Product/ Service Question:
- “Trying to see options of Refinancing a auto loan I got with a different bank”
- “Auto loan”
- “System does not allow me to make payment”
Shipping and Delivery Question:
- “I have not received my card”
- “Payed for credit still did not receive it”
- “Perdida de tarjeta de debito”
Activation/ Cancellation Question:
- “Cancelar una transacion”
- “Reactivation”
- “Cancel card”
Employment Question:
- “Trying to pay off loan”
- “Payoff”
- “Pay off car”
Return/ Replace Question:
- “To change Auto pay”
- “Replacement card”
- “Change account”
Website/ Application Question:
- “Check up on application status”
- “Application & changed my mind and now want permission for more information”
- “Application Status”
Staff Question:
- “I am unhappy with your offshore phone bank Services”
- “Customer service”
- “Poor Customer Service”
Refund Question:
- “Make sure i got my refund”
- “Gap refund check”
- “Refund on lost xard”
Other Question:
- “Because I'm at the end of my rope,my fellow Minister's are urging me to contact the attorney General,I don't want to go through all of that I just need my money back before I lose my home”
- “Lost/stolen”
- “Supposedly fraud”
About
Customer Care, Loan, Auto Loan
Credit Card, Account, Platinum Credit Card
Pros: Lost all my trust, Negative, I had faith in this company, Used to like all of their services, Hanging up the phone
Cons: Horrible customer service, Poorly handled, Given the runaround, Unprofessional, Inept customer service with zero empathy
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Capital One Financial Corporation is a bank holding company headquartered in Virginia. It provides various kinds of financial services: banking, home loans, auto loans, issues credit cards (to the predatory individuals as well) and specialize in different savings products. Capital One is the winner of the Warton Infosys Business Transformation Rewards. It has one of the best innovative credit card products strategies in the US. Capital One Bank was created in 2006 after the acquisition of North Fork Bank by the corporation. Capital One is a sponsor of some football teams. The company is also represented in the UK, Canada and Spain.
Capital One is ranked 106 out of 776 in Banks category
USA, Worldwide, Canada, Asia
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