I attempted to set up a Direct Pay with COAF and kept getting it kicked backed as "Unable To Verify Account" This happened 2 times after each I called and set it up again and they phone rep said everything was fine. I even verified it with them a THIRD time while sitting in the bank with my banker one the same call.
A week later I got the same letter saying the account could not be verified.
This is craszy incompetence on COAF as I have two Capital One credit cards, A Spark Biz card and personal card Both of which I've made payments out of the same account with no problems...soooooo... My advice avoid Capital One Auto Financing they are incompetent and will cost you much time and possibly money as you attempt to solve THEIR PROBLEMS and Inabilities
Product or Service Mentioned: Capital One Account.
Reason of review: Poor customer service.