First of all I use to work there and I see how they really don't stand behind their Employees. Do you know that if a customer comes in a branch and complains about a Fee they will get it taken off quicker than an Employee?
wow we didnt even get at 1x courtesy..Some of the management and upper management really don't care we were just a number and was told that too. When cusomers come into a local branch it is a set up from the start there is someone greeting u at the door just to get u over to their desk and sell u something oh yeah their job is to make u warm and fuzzy first don't fall for it walk out. They Pushed us to sell to customers and not take no for an answer, overwhelmed us with work on top of work raised sales goals just to push people out the door how the *** when it's hard enough to make the regular goals. I'm refering to the whole company but especially where I worked in a Branch in NY STATE.
I watched management make personal plans all day long on the telephone rude to customers and lie just to make themselves look better and when the bank was busy, they would not help even if customers were complaining. Always short staffed and didnt care about the complaints the one thing that really amazed me is how are u giving orders when u don't even know how to do the damm job yourself?! Proof that they are placing non Qualified people in these positions!!
After seeing all of this mess I really became unhappy working there,Quitt and told everyone I knew and will continue to. If you are thinking about banking or working for Capital One?.....Don't!!!!Proof is in the Pudding!!!