Always liked this bank until I had to deal with their IRA department. They are either totally criminal or totally incompetent or both.
They emptied my husband's IRA on August 29th, per our request, but as of today (September 20th) the money has yet to show up at its destination! Repeated attempts to handle wasted a lot of time and patience, netted many excuses but still no money. They supposedly put a stopped payment on the first check and sent another. Either has yet to arrive.
Even the US post couldn't possibly have lost two different checks in a row or have taken this long to get something from Minnesota to Florida, for crying out loud.
Is someone investing our money on the side for a little extra profit? How can a bank operate this way when all it actually can provide for all the money it makes is trust?
Product or Service Mentioned: Capital One Investing Ira Savings Account.
Reason of review: Bad quality.
Preferred solution: Let the company propose a solution.
Capital One Pros: Used to like all of their services.
Capital One Cons: Ira department is horrific.