Glendale, California
Not resolved
2.9
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Always liked this bank until I had to deal with their IRA department. They are either totally criminal or totally incompetent or both.

They emptied my husband's IRA on August 29th, per our request, but as of today (September 20th) the money has yet to show up at its destination! Repeated attempts to handle wasted a lot of time and patience, netted many excuses but still no money. They supposedly put a stopped payment on the first check and sent another. Either has yet to arrive.

Even the US post couldn't possibly have lost two different checks in a row or have taken this long to get something from Minnesota to Florida, for crying out loud.

Is someone investing our money on the side for a little extra profit? How can a bank operate this way when all it actually can provide for all the money it makes is trust?

Product or Service Mentioned: Capital One Investing Ira Savings Account.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

Capital One Pros: Used to like all of their services.

Capital One Cons: Ira department is horrific.

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Anonymous
#1566541

Make a complaint to the Consumer Financial Protection Bureau which you can do online and upload your information or by mail. Capital One is required to give you a response which they can take up to 60 days.

They have to provide accurate information or you can use it against them.

Once the CFPB receives a response whether positive or negative they automatically close your complaint. Make sure if you do your complaint online and mark the box that you want it put on their Website.