Hi there! I just wanted to take the time to give some positive feedback of your customer service team, specifically an employee I interacted with last Thursday 9/21 named Austin.
I am a recent Capital One credit card holder and I called to inquire about some functions of my card while I travel in Asia. Not only was Austin such a pleasure to talk to, but he was extremely helpful. He also showed interest in my trip AND he took the time to send me a small gift for my travels on behalf of Capital One. I was blown away by the kind gesture.
I work in customer service myself, so receiving great customer service is always something I take note of and appreciate. Keep up the good work and please give Austin the shout out he deserves!
Product or Service Mentioned: Capital One Venture Reward Card.
Reason of review: Good customer service.
I liked: Ability to speak with a live individual.