I have been a member of the Capital One Banking system since its acquisition of Hibernia National Bank approximately 20 years. I have a problem with the way this banking system regards its long time customers.
I feel that Capital One gives no regards to the longevity of its customers.I have been charged outrageous overdraft fees on amounts as small as $4 or $5. A $35 overdraft fee,for a transaction this small amount is consumer robbery! I have applied for a line of credit through Capital One, for as little as $300 to help cover any overdraft fees, but was denied this line of credit even though Capital One offered it to me. I have been made aware that there is a problem with various banking systems in regards to the excessive overdraft feese charging its customers.It is with sadden regret that I am currently decreasing the amount of money I have directly deposited to Capital One on a bi-weekly basis.
I am also cancelling the majority of my bills which are paid through the bill pay service (another rip off). This decision should remedy my overdraft charges!I currently have two Capital One credit cards with 0 balances. I am also cancelling these cards. I have had these cards for several years, each with a $300 credit limit.
I have not had a credit limit increase, nor have I had the offer of a credit limit increase.I paid off an auto loan in 2005 through Capital One Auto Finance, but this seems to have no bearing on my credit worthiness to this banking system.I am sure that my decision will, in no way, have any bearing on Capital One's procedures for customer longevity, and with the millions of individuals who are serviced through Capital One, I realize that I am only one dissatisfied customer.In my opinion, one is too many! I am also forwarding a copy of this message to your corporate office just so they will know they are losing a loyal customer, and overdraft payee!Thank you for your time in reading my complaint.