logged on (Aug 2nd) to my online account to make my payment for Aug 2013. Made my payment of $50.00 and it posted ok.
Received my paper staement and it still shows a minimum payment due as of Aug 12th before the 27th.
I call them and they claim that my payment was made on the same day my statement was generated so therefor my payment was applied to the previous statement generated in July.
They also claimed they could not re-adjust my payment to reflect on the correct (current) statement and that I must have made my payment before the statement was correctly reflected online, even though it shows my payment was made and posted on the 2nd.
They advised me to make my minimum payment due or else I could get late charges posted to my account. And they could also refund my 50.00 payment if I make a minimum payment.
Product or Service Mentioned: Capital One Account.