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Capital One in Sorrento, Florida - Do I need to say anymore!!!!!!!!!!!!!! Pathetic Customer Service

1.0
Details
Sad Sleepy Dead Angry Wtf *** *** Wtf *** This company has the very worst cutomer service during a hour and 45 minute call I was transfered 5 times to a account specialist and each person was a different one and no one could help me I was asking for 2 things to get help into my account and to pay my balance!!!!! As I said before do I need to say more!!!!!!!!!!!!!!!!! Wtf Wtf Wtf Wtf Wtf
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Review
#1693712 Review #1693712 is a subjective opinion of poster.
Service
Capital One Customer Care
Reason of review
Poor customer service
1.8
Details
Whenever I have an issue with Capital One fraud restrictions, it takes me no less than half an entire work day to resolve. Today it took an entire business and school day. It seems that they have a massive issue with their internal CRM system. Literally nothing you...
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1 comment
Anonymous
#1767199

smart move I need to close my card also

Review
#1658428 Review #1658428 is a subjective opinion of poster.
1.0
Details
I got screwed by them also. I got on line went to Money Gram charged my card like i typically do anywhere else, Home Depot, E'bay , Amazon etc only to get slapped wit a $30 +$$$ surcharge fee that SHOWS ON MY BANK STATEMENT AS A CASH ADVANCE ??? WHAT ??? Yes they...
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1 comment
Anonymous
#1723128

LOL...Your beef isn't with the CC company, it's with you for not reading up on the process and perhaps MG. Go to their site and they'll tell you that an advance fee may apply.

YOUR fault for not doing the research. As far as the supervisor not sending on your complaint, what did you expect them to do when they said no to your request. I'm, willing to bet they told you why this happened but you can't get it through your dome. "Card issuer cash advance fee and associated interest charges may apply.

Credit will be applied to the receiver's mobile wallet account specified on the MoneyGram send form. Transfers to mobile wallets are available at selected MoneyGram agent locations."

Review
#1599034 Review #1599034 is a subjective opinion of poster.
Product
Capital One Credit Card
Pros
  • I had faith in this company
  • Lost all my trust
Cons
  • Fraudulent practices
  • Supervisor will not forward my complaint to anyone else
  • Poor banking practices
Reason of review
Deceitful Charge
Loss
$30
Preferred solution
Let the company propose a solution
Tags
  • Decieitful Practices
1.0
Details
STAY AWAY FROM CAPITOL ONE. What a joke of a company. I have had a credit card with them for several years, hardly ever used the card because the interest rates were so much higher than anyone elses. Well this year (2019) they suddenly decided to charge me a service...
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Review
#1566704 Review #1566704 is a subjective opinion of poster.

Capital One in Cape Coral, Florida - I need to pay my auto loan

1.0
Details
I just need help to pay you guys I don’t know why it’s so hard I set up payment didn’t work I want to talk to someone do you even have employees
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Review
#1490794 Review #1490794 is a subjective opinion of poster.
Service
Capital One Auto Loan
1.4
Details
I reported a fraudulent website that sent me a $1 stuffed animal instead of $500 golf clubs. They said they would check into it and submit it as "goods not delivered" but would get back with me IF they needed anything else. I offered screenshots and photos but they...
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1 comment
Anonymous
#1566542

Report them to the Consumer Financial Protection Bureau which can take up to 60 days for the company to respond. You can make the report online and upload documents and I believe photos.

Make sure you check the box that you want your complaint put on the CFPB Website. Once the CFPB gets a response whether positive or negative they close the complaint.

Review
#1359999 Review #1359999 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund
1.4
Details
I have contacted Capitol One Auto on more than one occasion. I have not received any help from them. I took out a loan in 2012 for $16,000 and I still owe $6800. I was not working for a while and I applied for a hardship loan. I still made payments they were just...
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Review
#1238597 Review #1238597 is a subjective opinion of poster.
Service
Capital One Auto Loan
Reason of review
Poor customer service
Loss
$16000
Preferred solution
Full refund

Short Review on August 06, 2016

This company is horrible, you should never ever use them.
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Review
#895728 Review #895728 is a subjective opinion of poster.
1.4
Details
My credit card got stolen last week. I tried to cancel the card the instant the incident happened, yet I could not cancel the credit card on the app. I called them up and the process to cancel by phone took forever. After that, it has been a week and the replacement...
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1 comment
Anonymous
#1113620

you can report a lost or stolen card in the automated phone system and request an card for fed ex to you in 2 days. OR access the website on your phone through your browser not the app. us post office delivery can be unreliable

Review
#782225 Review #782225 is a subjective opinion of poster.
Cons
  • Poorly handled
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One in Kissimmee, Florida - Capitol One Vince and felt it being Judged and Racists

The following is to make people aware of the abuse and level of professionalism from Capitol One and a true David and Goliath story. First let me express that I understand procedures they are placed in an act or a manner of proceeding in any action or process; conduct a particular course or mode of action any given mode of conducting legal, parliamentary, or other business, the sequence of actions or instructions to be followed in solving a problem or accomplishing a task. Being that said that has not been the case with what I am about to explain, we started a procedure of fraud identity with Capitol One three Months ago were they requested information concerning our Identity. On October 27, 2015 we had called Capitol One concerning this issue and we sent all the required information that they asked for License or State I.D., Social Security Card and Proof of Address. Now here were it begins after three days after uploading the Document to their page (which is the required time frame by Capitol One to revise the Documents) They said they could not read them and we had to send them again, my mother as well sent them letters because she could not send them a utility bill since she does not pay the bills in the house my Dad does. So they expressed can she get a bank statement and she replied yes, so she proceeded to get the bank statement from Harbor Bank which is her one of her Bank institutions. We proceeded to upload the document and we waited the proper time for Capitol One to return the call that they have evaluated the Document and processed it, guess what they did not after the fifth day we decided to call Capitol One and we spoke to 3 different Fraud reps that day and for some reason they did not get the Document and could not find it. So we proceeded to send the document again and be aware this is being uploaded threw there link for Uploads, we waited again 6 Days and proceeded to call mean while threw this whole process my mother is getting sick and worried cause of this situation. My Mother has been in this country for over 40 Years and has had Cards from American Express to other Bank Credit Cards and never had an issue with none of them, always has paid on time and has paid all her cards off, has had Excellent Credit in this country and has never been treated this way by no Company or Human Being. This is the reason she worried because knowing that she has never gone through something like this in her life and keep in mind I had expressed she is a sick woman and is not about the cards. Capitol one was contacted again and there answer was we had not received it again so at this point I got involved and expressed my anger (I’M Her Son) and the irresponsibility that they have shown to us after speaking to different agents the Document appeared, but again they said they could not accept the Document because they were hard to read so they required for us to send these Documents again we decided to send the document from her other bank were we send the payments to Capitol One. Well long story short we sent these documents over 25 times and calls to Capitol One almost every day we spoke to Managers and called corporate several Times and we kept getting transferred to fraud department at one point the block was lifted but guess what it was put back on and that was because someone in corporate felt bad for us the only reason it was lifted. We finally thought this nightmare was over but no they put the hold back on and again be aware we continued paying the Cards beside it being BLOCKED this whole ordeal went on for three Months and 2 days so Capitol One made a decision after sending documents over and over being on the phone for 8 Hours at one point trying to find the cause of the problem they cancelled the Cards and said they did not want us as a client. I started investigating and asking why? we found out there’s this investigator called Vince that never called us, Never Contacted us and all he did was talk to the Managers and agents not to open never the Cards due to the fact remember as I said before after the first month I had gotten Upset and fed up with the situation because looking at my mother cry and not knowing why she is being treated this way that’s when I had to speak my mind to them. Mr. Vince is an investigator at Capitol One that treated us like *** of the earth Judged us and made it a point due to the fact that I let him know what he was doing was wrong threw his Managers and Agents the man was a complete and total racist. He not only cancelled my Moms Cards but everyone that had her address in the house and had a Capitol One Card along with the last Manager that we spoke to. Now I would like to let everyone to know were from Dominican Republic and all of my mom’s kids were born in the U.S.A the country that gave me the opportunity to work for a Great Company and let me Study and gave my parents the Dream of having three homes, and to know that our U.S.A we have people like this is sad. I want to pledge and ask for everyone and these Movie Stars that promote this Card to know what they are promoting and to make sure they know whose money they take for sponsoring a product. I hope Mr. Fairbanks gets this letter and know the kind of staff he has working for him and the way they treat his customers, I also know its tough times and being approved for a Card can help but like it happened to us it can happen to you, and to those employees that work there and feel by kissing up to people like Vince which in another statement that I will publish with the names and I.D. numbers of the people that treated us like this and spoke to us rudely. Learn to know what’s right from wrong!!! Because if he does not care for the people who get him his pay check he does not care about you stop kissing up to people like that, he knows that it’s impossible to speak to anyone in a high level position in corporate so he abuses the system and knows that the Company is too big for a simple client to do anything that would shake them, and it may be true but beware I hope my message gets out there people learn who Capitol One has working for them and stop using their Cards because besides what they did to us I stated that I would be doing this and the manager answered do what you want. I’m not in no way upset at Mr. Fairbanks because I know that he has no knowledge of what is going on in his Company. So Vince I am going to make sure that you exist in that Company and that you are a horrible employee and you or the Managers that kiss up to you don’t deserve to work there Capitol One deserves better. My mother is the most responsible person and taught us those same values. I am sad because I thought that Capitol One was what we wanted in our wallets.
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Review
#780602 Review #780602 is a subjective opinion of poster.
Pros
  • Tramatizing
Cons
  • Froze account
  • Manager is a racist
  • Reps you cant understand
Reason of review
Poor customer service