Not resolved

Tried to make a full balance payment on my card. Used a different account then I normal pay from, and that brought red flags to their fraud department.

Okay, I understand, thanks for wanting to verify-- no problem at all. I verify EVERYTHING, SEVERAL TIMES, at least 10 times within this last week and they call my bank several times to verify the money is there however the funds (credit) is still not in my account. They took the money from my bank, but yet everytime I call to find out where the *** my $5,000 went, they tell me the bank hasn't processed it yet and we need to call the bank... so they call the bank everytime and then tell me to wait til tomorrow.

EVERYTIME! This is going on 8 days now, and my money is still no where to be found. It doesn't help that their customer service people are outsourced, so they don't quite understand the english that I am speaking between our language barrier.

They don't take notes either, there are no notes, everytime i call. i don't get it!!

Product or Service Mentioned: Capital One Account.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Oct 09, 2017.
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