I applied for the card and got approved. After 3 days of when it was expected to be at my home I called them to ask where the card was.
I also wanted to change my address because I had moved in the weeks that it took for the card to come (or never come). The representative asked me some security questions and when she was done she had told me that what my answers were did not match what I said. They only reason for why I think that happened was because I may have answered my birthplace question differently then what I put down in my original application for the card online. I was raised in one state but when I was born they had to go to a different hospital in another state (long story).
Anyways, she then told me that I needed to send them more identification. I am not comfortable with sending my SSC and what not over fax or email. Spoke to 3 more representatives and was generally denied for a new card to be sent. I think it is really unfair (being a college student trying to rebuild her credit) that I have to be inconvenienced when it was Capitol One that messed up.
I may not have remembered one of my security questions but they never sent it or sent it to the wrong address etc. I just don't understand why I couldn't be reissued the card when I had never gotten it in the first place. It was never activated and I even got an email saying that it had been sent back! You don't need to verify my identification to the fullest when there's nothing going on because I have never even had the card.
They did however tell me that I could go into a Capitol One location to do this but the closet one to me is 3 Hours away! Its preposterous and idiotic and I will never use them even again and will not be recommending them to my family friends.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Capital One Cons: Horrible customer service, Given the runaround, Denial of new card, Reps you cant understand.