My wife made a deposit at Capital One into our checking account, and later that day used their online banking to transfer that amount to our savings account. Soon thereafter, we received notice that we would be charged an overdraft fee because of insufficient funds due to the checks not clearing.
I contacted them and they told me "This fee was not caused by a bank error, but we value your business and are happy to reverse $17.50 (half of the fee) of the overdraft fee as a one-time courtesy refund." This, of course was total ***. There's no way they should have allowed an internal transfer like that. It took me sending 6 messages back to them trying to invoke common sense, and it never worked. They always referred to the use of ATMs, debit cards, and checks causing the issue despite the fact this had absolutely nothing to do with those things.
It was clear that the random person assigned to each of my responses didn't actually read my responses.
Somehow, this got up the chain such that we got a nice letter from a VP stating that they made an error and were refunding our fee. Still, if this is how they want to treat their customers, I would stay the *** away from Capital One, and we are currently in process of selecting another bank.
Product or Service Mentioned: Capital One Checking Account.