I have used a credit card from Capital One for 5 years.
This month, I had weird experience with them.
I paid in full on due date, but next day I was charged past-due fee and interest. I can't understand how they can do like this.
They are a big company, but have poor computer system.
I have a proof of my payment on due date. But they just ignore me.
They just repeat the recorded message: "To avoid interest charges, you need to pay your statement ending balance in full each month before the statement closing date."
Of course, I did!! I paid in full on due date!!
I don't understand why I should invest my money for their poor system.
It is better to throw away my money!
What can I do to correct this issue?
I think this kind of cheating company should stop their business.
Product or Service Mentioned: Capital One Credit Card.