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Capital One in Chicago, Illinois - Lousy

1.0
Details
Couldn’t get into account that was transferred to them ,they gave me H…. Kept me on the back and forth fo 2 hours and still didn’t get in to account. Closed the account , don’t ever want to deal with this company again.
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Review
#1687509 Review #1687509 is a subjective opinion of poster.
Service
Capital One Card Activation
Pros
  • Negative
Cons
  • Run around
Reason of review
Problems with payment
Loss
$5000
Preferred solution
You don’t need to be in business
Tags
  • Incompendent Service

Capital One in Chicago, Illinois - Sorry

1.4
Details
You need better costomer service, they really act like kids. It is so sad a person stay on the line hour after hour and get off still no success.
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Review
#1687072 Review #1687072 is a subjective opinion of poster.
Product
Capital One Credit Card
Cons
  • Having to cloce my account
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Let the company propose a solution
I applied for an capital one card was approved an card was sent when I tried to activate it it sent me to the fraud department an they ask me the same thing but I'm totally different first thing I ask is why do you need an copy of my driver's license and no disrespect...
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1 comment
Anonymous
#1748412

It's not a scam you whiny jelly. The algorithm told the people to verify your identity which is for your safety of course.

God forbid someone scammed your info, ordered up a credit card and went to town. You would be the biggest and loudest proponent for verifying accounts. As to you cutting up your card, who cares? Find another credit card company.

BBB...what are they going to do other than to humor you and move one to the next *** Regarding your blessing, you sound like a fake plastic Christian.

Who cares what the ethnicity of the people who answered the phone was. "You must work for them."

Review
#1654753 Review #1654753 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Call BBB on them
1.5
Details
My father passed away in May 2018. We started the process of closing his savings account in July 2018. It is now mid November, and the account is still not closed. I have sent in all the requested paperwork. The only thing that is left is the letter of direction. This...
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Review
#1402218 Review #1402218 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1641
1.5
Details

Update by user Nov 11, 2018

Nov 10 - Still no resolution, no response from Capital One and three additional calls later, customer service gets worse and worse.

Original review posted by user Oct 11, 2018

My Cabela's Visa recently migrated to Capital One. This has been the worst experience. I never, in nearly 15 years with Cabela's, had...
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Review
#1378976 Review #1378976 is a subjective opinion of poster.
Product
Capital One Quicksilver Credit Card
Cons
  • Website issues and unknowledgeable staff
Reason of review
Poor customer service
Preferred solution
GIVE ME ONLINE ACCESS TO MY CABELA'S VISA CARD!!!!
1.7
Details
I am submitting this complaint because Capital One accused me of committing fraud. Second, they closed both of my credit cards without informing me of their action. I have three credit cards with Capital One and I am in the process of paying these cards in order to...
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3 comments
Anonymous
#1476516

"I am going to lose many points on my credit score"What do you mean your ACH didn't go through as planned. Does that mean you didn't have the money in the account at the time you made the payment?This is the 21st century and not 1950 where the bank knows you personally.

A computer said you sent a bad payment in(which you did).

Your accounts probably weren't closed because of a single bad payment.This probably caused them to look into your file where they saw something they didn't like.Probably multiple credit inquiries or you've done this before.The computer decided you were too much of a risk to keep around and cut you lose w/o warning. BTW, a warning is not required by any bank before they shut you down.Sadly you find out when you're standing in front of a 10 deep line at Wal-Mart.

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Review
#1245950 Review #1245950 is a subjective opinion of poster.
Product
Capital One Credit Card
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Re-open my two credit cards account
1.0
Details
I called the 1-800-514-4568 number in regards to a credit card application. The representative talked over me before I finished all of my sentences. He kept telling me to wait for a letter in the mail to get me off the phone. I asked to speak to a manger. His reply was...
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Review
#1226339 Review #1226339 is a subjective opinion of poster.
Service
Capital One Customer Care
Cons
  • Horrible phone representative
Reason of review
Poor customer service
Preferred solution
None - just want company to know about its poor service due to a call center answering overseas.
1.0
Details
Go fly a kite Capital One credit cards. I closed my account 3/6 w/a credit due to me. On 3/16 they just charged me interest from a balance 2 statements ago. Thank god I looked at my online banking to see if I was getting the refund due to ME. Called customer service...
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Review
#1212982 Review #1212982 is a subjective opinion of poster.
Product
Capital One Credit Card
Reason of review
Problems with payment
Loss
$24
Preferred solution
Let the company propose a solution
1.4
Details
One would think that any business would appreciate persons who pay their bills even before they are due... Well, look at this: Platinum Mastercard ...XXXX This account is currently restricted. (Ref. No. XXXXX.XXXX) Current Balance: ($0.03) Minimum Payment: $0.00 Due:...
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Review
#1095639 Review #1095639 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Account mishandled and wrong info
  • Froze account
  • Extra fees for no reason
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Financial services
  • Capital One Lies

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One Customer Care Review

Been with capital one for about a year and half, I pay my bill on time and everything and it's usually $39.00 a month which is no issue all of sudden it jumps to $102.00 with out any warning. I talked to a woman about it and tells me there is nothing she can do. I explain I'm a college student and then informs me "FILE Bankruptcy" because they are not willing to work with me.
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Review
#848468 Review #848468 is a subjective opinion of poster.
Service
Capital One Customer Care
Reason of review
Poor customer service