State: Illinois City: Chicago Clear all filters (25 of 1348 reviews match)
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Capital One in Chicago, Illinois - Lousy

1.0
Details
Couldn’t get into account that was transferred to them ,they gave me H…. Kept me on the back and forth fo 2 hours and still didn’t get in to account. Closed the account , don’t ever want to deal with this company again.
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Review
#1687509 Review #1687509 is a subjective opinion of poster.
Service
Capital One Card Activation
Pros
  • Negative
Cons
  • Run around
Reason of review
Problems with payment
Loss
$5000
Preferred solution
You don’t need to be in business
Tags
  • Incompendent Service

Capital One in Chicago, Illinois - Sorry

1.4
Details
You need better costomer service, they really act like kids. It is so sad a person stay on the line hour after hour and get off still no success.
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Review
#1687072 Review #1687072 is a subjective opinion of poster.
Product
Capital One Credit Card
Cons
  • Having to cloce my account
Reason of review
Problems with payment
Loss
$5000
Preferred solution
Let the company propose a solution
I applied for an capital one card was approved an card was sent when I tried to activate it it sent me to the fraud department an they ask me the same thing but I'm totally different first thing I ask is why do you need an copy of my driver's license and no disrespect...
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1 comment
Anonymous
#1748412

It's not a scam you whiny jelly. The algorithm told the people to verify your identity which is for your safety of course.

God forbid someone scammed your info, ordered up a credit card and went to town. You would be the biggest and loudest proponent for verifying accounts. As to you cutting up your card, who cares? Find another credit card company.

BBB...what are they going to do other than to humor you and move one to the next *** Regarding your blessing, you sound like a fake plastic Christian.

Who cares what the ethnicity of the people who answered the phone was. "You must work for them."

Review
#1654753 Review #1654753 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Call BBB on them

Capital One Customer Care Review

Been with capital one for about a year and half, I pay my bill on time and everything and it's usually $39.00 a month which is no issue all of sudden it jumps to $102.00 with out any warning. I talked to a woman about it and tells me there is nothing she can do. I explain I'm a college student and then informs me "FILE Bankruptcy" because they are not willing to work with me.
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Review
#848468 Review #848468 is a subjective opinion of poster.
Service
Capital One Customer Care
Reason of review
Poor customer service

Credit Card Access Review

1.0
Details
Im currently on hold with capital one. They keep telling my pin is wrong. Every timei call im waiting for 2hrs or more. Then when i speak to someone they say they cannot hear me and hang up. Im going to contact the feds and IRS.. im tired of dealing withthem. Im a truckdriver and had nothing but problems withthem... iwill get rkd og the card....
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Review
#626596 Review #626596 is a subjective opinion of poster.
Reason of review
Poor customer service

Capital One FRAUD ALERT

1.0
Details
About 3 weeks ago I learned that my Capital One account had been frozen for suspected fraudulent activity. I called the fraud department and have been run around in circles ever since. This matter is still unresolved going on three plus weeks. I was told that I needed to send in a copy of my driver's license, social security card, and proof of residence (I.e. a utility bill). Sent in the information they requested and the first time they were fairly timely in responding, but only to tell me my gas bill was no good. Since then I have sent in a mortgage bill, a bank statement and a water bill. And with each item submitted absolutely no follow up from Capital One. I have had to call them each time, sit on hold for what is now hours, only to be told that the document I sent in was not good enough. The reason why they wouldn't accept each document has changed with each person I have spoken with. This has reached the point of insanity with Capital One. They apparently have very stringent rules and requirements which they don't bother to communicate to their customers. I was more than happy to provide them what they have requested, and they still don't believe I live where I do despite having in their hands a gas bill, mortgage bill, bank statement, and water bill. I am running out of bills to send them and I suspect this will never get resolved. When and if it ever is resolved I will be closing my account and never doing business with them again. Terrible service. The worst I have experienced with any financial institution.
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Review
#541702 Review #541702 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Capital One in Chicago, Illinois - Settlement paid 9 years ago but judgement against credit stands

Paid agreed amount for settlement in 2005. 2014 learned judgement listed against property. Selling property now, but Capital One states they must follow process. Nine years, of wrongful judgement remains on credit and property. NO ONE CAN HELP. YOU CANNOT SPEAK TO ATTORNEY WHO HANDLES JUDGEMENT. THE PROCESS CAN TAKE 5- 30 DAYS> IT IS THE ATTORNEY's DIGRESSION. When judgement was paid why didn't Capital One follow their process to clear the judgement? WHY SHOULD CUSTOMER PAY FOR CAPITOL ONE's POOR PROCESSES? Nine years waiting, they read from a script . My Wish is that all of there management or Capitol One has a lien wrongfully placed on assets and be told to wait 30 days for attorney, legal or court to remove lien. Freezing their assets and damaging credit.
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Review
#524254 Review #524254 is a subjective opinion of poster.
Product
Capital One Credit Card
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Capital One Messedup my credit on the payment already made

I got an Infinity G3 through Capital one auto finance. Unfortunately, the car was totaled due to flood. My insurance payed what the car what at the time while i was left with 2000+. First, they were never ready to let go that amount nor ready to negotiate. They instead threatened me to mess up my credit. I told them I will pay installment in which i paid and eventually paid it off. Now its still showing unpaid, 303 days late and on the negative side of my credit. They indeed has messed up my credit even after paying the money off. I really need help to communicate this unruly act I need capital one to look through my account and do the needful by reporting the account paid off, put it on the positive side and send an apology letter for my troubles.
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2 comments
Anonymous
#858326

First of all, you can get Gap insurance from most Insurance companies, If Cap 1 gave you the total amt to purchase your car then I'm sure they just want there money back. Responsibility of the buyer is the key, and the first thing to accept when making a major purchase.

It is not the Lenders fault weather cap 1 or any other bank who make loans to consumers that you car was destroyed, and they should not have to take a bath on the loan due to the a persons lack of responsibility when making such a large purchase. Banks are in business to make money not to write it off/lose money. I am truly sorry for what happen to you but the blame game must STOP! Responsibility is the key here.

have used cap 1 in past 2x's never had one problem with them you either accept their offer or you don't plain and simple! But stop blaming others for your lack of business/ownership responsibility!

Anonymous
#855888

This guy is either a clown or just simply clueless. You borrowed money to buy a car, that seems overpriced.

You were in a crash, the insurance will only pay what the car was worth and you are mad at your lender for asking you to pay up what was left on your loan.

Please get real. In this instance Capital One is in the right.

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Review
#514769 Review #514769 is a subjective opinion of poster.
Loss
$7000
I just spoke with a customer service rep by the name of "jay" with the id number of "jwk"( if that even was his real number and name! Back in march our car got repossessed on a fri or sat night and we called monday to get all fees for our car, we were able to get that...
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1 comment
Anonymous
#886182

The repo fee is billed to the customer because the towing company bills said company for this fee so in since this is a valid fee and you do have until the end of the loan to pay this in full and is not credit assessing and will not put your account past due

Review
#415650 Review #415650 is a subjective opinion of poster.
Service
Capital One Loan

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One in Chicago, Illinois - MADE ALL THE PAYMENTS AND I STILL OWE?

I financed a Kia in August 2006 with Capital One Auto Finance. The contract was for 72 payments of $379.99. In September 2006 I lost my job and for a while had no income. It took a couple of months but I started getting an income and made payments to get caught up with my bills. during my late periods which lasted a while, but was in contact with COAF customer service. They would call me almost everyday all times and anytime. My last payment was to be due in Sept 2012 but COAF deferred two payment to the end of the contract making the last payment date Nov 2012, Which I paid on November 8 and paid late fees the following month. Sounds simple. Paid-in-full! That's what we thought, finally we are finished paying for the car, but COAF as of November 2012 is asking for $1488.44. I'm fighting this because its unfair and I don't believe this is a legit request.
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1 comment
Anonymous
#1103176

Obviously you don't know what a simple interest loan is. And you should if you ever finance a home or car.

I learned this in school.

When you have a simple interest loan and you get behind. You are not just paying interest for the month that your in you are also paying for interest for the months you have not paid.

Also, Cap1 doesn't do defferals, they do extentions.

Reason i know this is because i have a loan with them and when i had to miss a couple payments cause of medical bills they gave me 2 extentions. I asked for a defferal and they explained that they do extentions. They also explain that i would be charged interest for those months put to the end of the loan. And a defferal doesn't charge interest.

I paid for the months put to the end of my loan as soon as possible so i wouldnt have a ton of interest.

That is were you extra on your loan came from.

People should really understand what they are getting when they sign for a home or car.

And people should understand the different risks for changing your loan contract. That is what your extention did.

Review
#391421 Review #391421 is a subjective opinion of poster.
Service
Capital One Loan
Loss
$1488
Tags
  • John Cusack