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Good morning. I called today to see if I could get interest charges waived.
I have had this account for more than 5 years, never missed one payment, have had a high balance paid it off and just paid off an almost 3k$ balance in the middle of a COVID crisis. I asked 2 people to help me out and waive the interest charges on my account and they could not do that. How shameful. I have been a LOYAL PAYING CUSTOMER for over 5 years and just paid this account off in the middle of a pandemic when other people are calling and not making their payments at all.
SHAME ON YOU CAPITAL ONE for taking advantage of a hard working healthcare professional who works in the pandemic everyday to be able to pay my bills and when I ask for a SMALL favor you cannot do it.
Shame on you! I will be going to the news station about this as well as social media if you do not make your wrong right!
Location: Kings Mountain, North Carolina