Capital One - "its cheaper and easier to let your account go to a collection agency instead of dealing with CapOne
after nearly a year of avoiding dozens of 3am calls from cap one and mumerous phone # changes about my account i decided to call in and pay my bill to cap one to settle my debt
10:32 am Feb 18th 2010
I called cap one 1-800-258-9319 to settle my debt because i went online to see how much i owed and it gave me and error message and said to call the # above.
i gave the lady my information and she immediately gave me a number to take help me. 1-800-772-1413
i called the # a very polite woman answered thank you for calling
""portfolio debt collections agency""" how may i help you today?
i told her i called to see how much i owed capone and
the lady asked for my name and said are you still located in
florence ky i said yes and she transferred me right to a local office
the lady mrs. Currie answered right away to my surprise no waiting on hold forever and
asked for my name i gave it to her and she said is this for
cap 1 i said yes mam i informed her that i was looking for how much i owed capone she said your balance for cap one is
but i can offer you a
settlement plan 8% interest rate for a total of
$640.50 settle the account in full and i will send a letter in the mail within 21 days when the account is settled and payment is processed.
she said as soon as i get the conformation letter in the mail call
transunion* experian* and Equifax* myself ( major credit bureau) and tell them that i settled my debt with cap one and have my account noted and send in a fax of the settlement conformation so that way cap one can not have any more neg. affect on my credit score.
I was so grateful for her to tell me to do it myself even the debt collection agencies cap one uses are not trustworthy of this faulty company she told me in order to ensure my credit is not affected to do so.... This woman really seemed to care
i informed her that was paying from my Boyfriends checking account because i didnt want to have my own checking account for cap one to dip their hands into and she said they (her and her manager who was on the line) would have to have my bf
rob on line w me to confirm that he agreed to allow the payment from his account so i called rob and put him and the Collection Lady on speaker phone and talked to them both we gave them his information
Name address bank acc # and Rout #
she said again it takes 21 days to process and get letter in mail and that my
conformation # that
$640.50 would come out of his checking account under
7000portfolio *** pra.
so that way we know what the payment was for so we wouldn't be scratching our heads thinking what did we pay that was 640?
she gave me her # and her managers ext who was also on the line helping us find the routing # for robs bank account because we did not know it off hand and said to call if i had any questions at any time.
866-909-0529 Mrs.Currie ext 59506 for joseph smith her manager.
$640.50 was paid in full @ 10:56 am on Fri Feb 18th 2010
they asked for my name and address to send verification paper so i can have record that i settled the debt and asked for a brief description of why i stopped sending in payments in may of 2009 i told them that i had a 6 month old baby and his father left us with nothing no home no car no money and i lost my job as result and i tried using my protection plan i paid for since i got my cc thru cap one and tried to make payments but diapers and formula were more important than my credit score. i said that i would settle my debt when i was able to and now i have a job and am able to take care of what i owe. The lady said congrats on being able to find a job in the current economic crisis didnt ask for a phone # i said good i dont want any more 3am phone calls from india and cap one i had to change my phone # 2 times just to avoid their nonstop calls.
My Cap one acc was sent to Portfolio Debt collection agency, that has offices locally and the people were actually american i was surprised at how painless the process was and my result
"its cheaper and easier to let your account go to a collection agency instead of dealing with CapONE"
and the entire process was hassle free they even offered to allow me to make payments but i said i wanted to pay in full and the lady was surprised she said ok when do u want to schedule a payment i said right now? i guess she doesnt get that often but she was so very helpful that i agreed and just needed this burden lifted from my shoulders so that i can have one less thing to worry about for me and my son...
Monetary Loss: $1300.