I called Capital One after my cervical spine surgery that left me unable to walk good then unto this day. I explained that would be paying my bill a little late but i will pay twice that month in which I did exactly that. I was told on the phone by customer service no problem only to find that they put me in the credit bureau as late when in fact I could have gotten a loan from my credit union in a day to pay the entire thing off. I believe Capital one lacks in customer satisfaction as well as a communication gap by using a lot of none English speaking reps.
It is next to impossible to understand them and like wise.
Im truly sorry for everyone that has this credit card in their wallet
Capital one has the highest complaints among all credit cards
Filed with the bbb. Shame on Capitol one and their lack of customer care.