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1.0
Details
In an attempt to pay off my auto loan with Capital One, Capital One informed me (On a recorded line and by mail) that my loan was paid off so title was transferred. It turns out that the payoff check was fraudulent so the funds were returned by Capital One and Capital...
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1 comment
Anonymous
#1574625

Your complaint makes no sense as written. What do you mean the check that paid it off was fraudulent?

Are you saying that they told you based on what they saw that day, based on a bad check sent in to pay off your account, everything was OK?

Well of course they'll tell you that right up until the time they figure out a "fraudulent" check was used to pay off the account. You sound shady AF...

Review
#1370414 Review #1370414 is a subjective opinion of poster.
Service
Capital One Auto Loan
Cons
  • Lack of proper communication
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Monetary compensation
Tags
  • lousy banks
3.0
Details
Just got off the phone with Cap One. I received a letter saying they temporarily froze account due to suspicious activity. Well, a week prior I updated my phone number and home email address. I out two and two together, and called them to clear things up. Well, at...
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2 comments
Anonymous
#1226132

lol last 4 of SSN is one of the most basic forms of verification.

Let's imagine a fraudster was doing all this instead of you, trying to do a full account takeover. They get your login and/or card info and start with changing your phone and email, cutting off immediate forms of contact C1 would have to reach out to the you, the real customer.

They naturally expect it to flag the account and once they receive the notice they call in as you to clear it.

At this point would you prefer for C1 to let the fraudster have free reign of your account once they give last 4 of SSN and say all is well?

Or would you want them to take actual measures to protect your account and information?

It's one thing to just provide information, it's a whole other thing to present actual forms of ID. Unless it's household fraud, it's very unlikely the fraudster can get by why C1 requested.

Everybody wants more security until it inconveniences them.

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Review
#935594 Review #935594 is a subjective opinion of poster.
Service
Capital One Customer Care
Reason of review
Poor customer service

Capital One Loan Review

From: John Rush, I am a current Capital One Auto finance customer And for the last three days i have been dealing with very poor service from: Felicia Pana, mortgage sales NMLS 1219936, once she learned of my low credit score she would not reply to my emails or call,
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Review
#812016 Review #812016 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Poor customer service
2.3
Details
I have been having similar experience. I have never been late and have always paid more than the min payment. I recently paid off the balance - only to discover that they added "interest charges" after I paid the balance. It was less than 2 dollars and I caught it...
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Review
#743130 Review #743130 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Ridiculous fees
Reason of review
interest rate increases

Capital One in Onaway, Michigan - Horrible company

1.0
Details
I had a business that I had a capital one card for I kept my payments up to date they started charging me over the limit fees each month of 35.00 I called each month they would not remove them finally I quit paying on it now they have 3 judgement's against me and doubled what I owed them first was my checking account then my state taxes and now a lien on my house the amount I owed them was 1500.00 now they want 3200.00
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Review
#740564 Review #740564 is a subjective opinion of poster.
Product
Capital One Credit Card
Cons
  • Extra fees for no reason
Loss
$3200
Preferred solution
cut the amount owed after 8 years to 1000.00 and a payment plan with no extra fees and interest

Car Review

Looking for joseph price car it behind his mobile home 218 south mountain street Bainbridge ohio45612
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Review
#575542 Review #575542 is a subjective opinion of poster.

Capital One in Bloomfield Hills, Michigan - Customer-myself

In October of 2012, someone stole my wallet while I was in the hospital having surgery and made charges on my Capital one Credit Card. when the next bill came, as soon as I saw the charges that I did not make, I called the bank and told the people that capital one has out sourced to in India and I was given the credit when I called and I asked to close the account and how much did I owe and I would pay off the account and they told me and it was paid off. Two months letter, I got a bill in the mail with all the charges back on and they told me someone at 1-800-452-7820 Ext 2913194 was their supervisor and she put the charges back on to the account that was closed. Do not understand how this can be done but they did do it. Now, I get phone calls every day telling me to call Linda and when I call the number no one knows who Linda is. The calls start at 8 am and stop around 9 pm every day 7 days a week. every time I call the capital one bank, I am given to the Collections over due account dept and they now tell me I am over my credit limit and have not paid on the account for 2 months and it was closed.
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Review
#381485 Review #381485 is a subjective opinion of poster.
Product
Capital One Account
My credit card with Capital one was almost paid off and some one stole my credit card and made charges on my account and when I called the bank, I got someone in India that they out source to 24/7, I never get some one in the united states and I was given credit for...
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Review
#381477 Review #381477 is a subjective opinion of poster.
Product
Capital One Credit Card
Loss
$325

Capital One in Sterling Heights, Michigan - Fraudulent misrepresentation by Cap1 Rep!

Consumer beware: Worst Customer Service I've ever experience in my Life! I purchased two airline tickets with my capital one card and was told by the Capital One representative that we had delayed and lost baggage coverage. This was not true! Because of this misinformation, I elected not to purchase travel insurance and my bags were lost by the airline for 5 days while I was out of the country. The airline didn't know if I would ever see my luggage again so I purchased everything I needed for my 3 week trip. Capitol One Reps are telling me now that the phone call was not recorded and so they have no record of any Rep ever telling me this. I got pushed to six different Reps and spend hours of my life trying to get reimbursed for this and in the end all I got was a measly apology for my troubles. This was a serious misrepresentation of the product and Capital One should be liable for this; yet, they offered no compensation and didn't take responsibility for the situation. It was because of Capital One's Rep, assuring me that I was covered that I chose not to purchase a travel insurance that would cover such delays. I am so disappointed by Capital One's lack of integrity. I want to tell everyone about this situation and encourage everyone to do their business elsewhere. It's not worth your time doing business with them. Keep walking.
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Review
#378512 Review #378512 is a subjective opinion of poster.
Loss
$400

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One in Bloomfield Hills, Michigan - Pay off the charge card and I got a bill today

After telling the bank, that someone had stolen my Credit card, I was given credit for the things that I did not buy and that was in October and in November I got another new charge card, I cut the card up and told them that I did not want any account with capital one bank and I mailed it back to them. Every time that I called the customer Service people, they are in India and NO one is ever in the United States. so today, I got a bill in the mail and it was over $300.00 and I had paid off the account and after, I got credit for the things that I did not buy. Now, all of the credit is gone and I am charged a late fee and interest for non payment for all of the things that was charged to my account
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1 comment
Anonymous
#595484

there is a capital one call center in El Salvador :P

Review
#376270 Review #376270 is a subjective opinion of poster.
Product
Capital One Credit Card
Loss
$345