State: Michigan Product: Capital One Account Clear all filters (7 of 263 reviews match)
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I have been having similar experience. I have never been late and have always paid more than the min payment. I recently paid off the balance - only to discover that they added "interest charges" after I paid the balance. It was less than 2 dollars and I caught it...
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Review
#743130 Review #743130 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Ridiculous fees
Reason of review
interest rate increases

Capital One in Bloomfield Hills, Michigan - Customer-myself

In October of 2012, someone stole my wallet while I was in the hospital having surgery and made charges on my Capital one Credit Card. when the next bill came, as soon as I saw the charges that I did not make, I called the bank and told the people that capital one has out sourced to in India and I was given the credit when I called and I asked to close the account and how much did I owe and I would pay off the account and they told me and it was paid off. Two months letter, I got a bill in the mail with all the charges back on and they told me someone at 1-800-452-7820 Ext 2913194 was their supervisor and she put the charges back on to the account that was closed. Do not understand how this can be done but they did do it. Now, I get phone calls every day telling me to call Linda and when I call the number no one knows who Linda is. The calls start at 8 am and stop around 9 pm every day 7 days a week. every time I call the capital one bank, I am given to the Collections over due account dept and they now tell me I am over my credit limit and have not paid on the account for 2 months and it was closed.
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Review
#381485 Review #381485 is a subjective opinion of poster.
Product
Capital One Account
Ronnie, employee id w252, was very rude, unprofessional, yelled, refused to address problem with an old account, refused to acknowledge or to check the confirmation number that I was previously given, and refused to provide me with a supervisor's name or to make a...
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Review
#230998 Review #230998 is a subjective opinion of poster.
Product
Capital One Account
I tried to open a checking account with capital one online. They processed it and called me requesting me for more information to verify my identity to open the account. They asked me to mail or fax them a driver's license, soc. card, and utility bill. I didn't...
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6 comments
Anonymous
#503866

Capital One stole $735 from my account. My debit card and account number were stolen so Capital One suggested I opened a new account.

They linked my $500 Line of credit (overdraft protection) to the account that was closed and when I was on vacation I didn't realize that my balance was zero and for every transaction I made, they charged me a $35 fee. The whole time I thought I was protected with my line of credit but I wasn't. They failed to link the line of credit to the new account. Capital One stole my money and this was the bank's error!

First of all, they should not allow you to use your card if you have a zero balance. It is unethical, and is wrong!

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Review
#230952 Review #230952 is a subjective opinion of poster.
Product
Capital One Account
Loss
$1000

Capital One - BAD Customer Service !!!

I made a campground reservation and later reviewing my Capital One cc charges on-line found out that the reservation fee was charged twice to my account. I called the campground, but they denied that they charged twice. Then, I filed an on-line dispute with Capital One explaining that I was charged twice for the same campground reservation. Clear?! ... NO!... Not for Capital One Customer Service... They sent me a 3-page paper form, saying that they don't understand my claim!!! What's so difficult to understand in the statement:"... I was charged twice for the same campground reservation that I made..." By reviewing my account activity you could easily see that there were two the same charges... But no, that wasn't good enough for Capitol One Customer Service. Even though I filed on-line, they sent me a 3-page paper form to fill out. What it is, is a simple case of trying to discourage you from filing, and very poor customer service and protection of customers.
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1 comment
Anonymous
#183396

i want to get a card but after i read the comments from some customers im not sure.craigkimberlin@aol.com

Review
#188668 Review #188668 is a subjective opinion of poster.
Product
Capital One Account
Loss
$30

Capital One is not a good company

capital One sued me over a year ago. We settled for $1500. I made my payments and they claimed to not have recieved my last payment. They then rush ordered a judgement for $3,000. Then they put a garishment on my bank account and wiped it out. They didn't contact me for retrieve a payment they didn't garinsh my paycheck. They wiped out my bank account. Which I just depoisted my entire paycheck. it didn't cover the debt but it put my $400 more in debt through NSF charges and so forth for checks outstanding. Caital One is not a user friendly company. Thanks to them I will never have another credit card!!!! Nor a new car nor anything that needs credit for another 7 years.
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Review
#177314 Review #177314 is a subjective opinion of poster.
Product
Capital One Account

Capital One continues to ruin my credit

My balance with Capital One was $2000, and yes I had financial difficulties and quit paying. My account was charged off on Aug 8, 2006 bringing my balance to $2,827.33. Then the balance went up to $3,679.30 They took me to court and I have been paying on it ever since 11/14/2007. They report the wrong amount I owe all the time. Denise Hailey, with the Corpoate Office of Capital One will not return my calls. They never report my payments and never have the right amount I owe to the Credit Bureaus. They won't return my calls and continue to ruin my credit. What's the recourse? Can they be sued, or start a class action suit against them with enough people involved? Help! the little guy!
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4 comments
Anonymous
#53576

capitol one is a bad company--why do you write bad things about knappo--elsie-???-either you work for cap one or you are frustrated about something else--more likely you work for cap one--they use people like you to discredit complaints from consumers--i am sure i am right!!!! get a real job and off cap one payroll--they are a bad evil company.

Anonymous
#52353

Like I said Mr High and Mighty, hope you still own your house and have your job...You don't have a clue. Walk in someone elses shoes for awhile.

Anonymous
#52351

Mr. Shallow, Oh, and you haven't been thru HARD times?

Aren't you the lucky one in this world now!!!!

Hope you don't lose your house or job like millions have and hope your bank gets billions paid to them from the government. Nice guy!

Anonymous
#52338

:cry

Sounds like you did that all by yourself. That is ruin your credit.

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Review
#144765 Review #144765 is a subjective opinion of poster.
Product
Capital One Account

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

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