I use my card for every purchase and pay the whole balance every month. I usually pay twice a month, when I receive my pension and Social Security direct deposits.
I usually pay several hundred up to a couple of thousand a month. Payments are due on the first of the month, but since I was making large payments and wiping out my balance, I wasn't paying attention to the actual due date. When I got my pension check on January 1, I didn't make a payment right away. A couple of weeks earlier I had made a $600 payment.
Unfortunately, that $600 wasn't applied to my $50 minimum payment and in addition, instead of charging a late fee, Capital One suspended my account with no warning. I found out at the supermarket when my card was denied. When I got home I called Capital One, got mad but anyway paid the minimum over the phone. It took a couple of days for the account to be reactivated.
During those couple of days, my vision insurance company tried to post my regular payment with my card and my card was denied, which they said they informed me of in a letter but I didn't see it. Yesterday, I received a letter from the insurance company saying my coverage had been terminated due to non-payment. I called them and they reinstated me after retrying the same credit card. That was incredibly shabby treatment of me by Capital One and could have caused me to lose my insurance.
I'm dropping them. They don't want me anyway because I never have to pay interest.
Product or Service Mentioned: Capital One Account.