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I have been a customer of Capital One Bank for years. Love my bank and have always had wonderful customer service. I have never had any issues as described by the other reviewers. The website was retooled months ago and it is just not working for me. I have logged on...
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Review
#1514830 Review #1514830 is a subjective opinion of poster.
Product
Capital One Website

Capital One in Rahway, New Jersey - POOR customer service

2.7
Details
I had been a long time credit card customer who always paid my bill on time.I also has a bank account with a large balance with capital one.My credit score is and was 825. When the solicited me for their savior card i applied on line and was rejected. When I called to ask why they were unable to explain and just were not interested in me and my concern. I closed my accounts . If I am not good enough for capital one then they aren't good enough for me. They just don't care about their customers.
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Review
#1430007 Review #1430007 is a subjective opinion of poster.
Cons
  • Horrible phone representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bank Card
1.7
Details
This is a A matter of SIMPLE Common Customer Courtesy! I am a B of A customer for at least 10 years. I have 3 accounts valuing more than 100K I went to one of my local Bank of America Branches today, 4 tellers, 2 which were at the counter. One was busy helping another...
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4 comments
Anonymous
#1571777

May I suggest to the Reviewer that you click on "Report" and report this Anonymous comment as offensive. I found it offensive and tried to report it but Pissedconsumer.com won't take it down.

I also clicked No that the comment was not helpful and it's been removed which tells me they are employed by this site. I'm going to click No again and see if it stays on there.

The Moderation Team goes through everything I write now. Don't use this site again for any complaints because this is the type of comments you get from the troller.

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Review
#1366562 Review #1366562 is a subjective opinion of poster.
Service
Capital One Customer Care
Cons
  • Poorly handled
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
i have had several credit cards with capital one. Due to my business, i travel between east and west coast. One day, card is denied. I pay this card off in full every month. When I called cap one, they said card was suspended due to suspected fraudulent activity.There...
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Review
#854964 Review #854964 is a subjective opinion of poster.
Service
Capital One Customer Care
Cons
  • Inadequately informed personel
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Update by user Mar 13, 2016

Today I decided to call again both capital one and ascension finance and both offices were closed. But I was provided with updated information and the phone number to pickup my items. I will call again Monday morning to get payment info and address to pick up my...

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1 comment
Anonymous
#1142885

Yea sounds like what I went through with them they took my payment I got behind during my ch7 then told me car was out for Repo after they took my payment I could only do one trying get caught up from job loss, basically until I pay 3months it's still out for repo. Why would they even take my money? Yea I'm trying and making effort and have to hide my car till I can pay the past due?

Review
#808519 Review #808519 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Poor customer service
1.0
Details
I bought a wig on line from a company called WigsBuy. They sent me the wrong one. They insisted I had to pay to return it to them. They are in China and postage is $40. Its not right that I should have to pay to return something the merchant sent me by mistake. I filed...
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3 comments
Anonymous
#1136665

Still haven't heard from Cap 1, canceled ALL my accounts, credit cards, checking, savings and investment accounts. THEY SUCK!!

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Review
#797151 Review #797151 is a subjective opinion of poster.
Cons
  • Lack of protection in merchant dispute
  • Lack of communication
Reason of review
Poor customer service
Loss
$174
Preferred solution
Full refund

Capital One in Hoboken, New Jersey - Screwed me for 14k post bankruptcy

1.0
Details
I had an account in 2011. I had owed about $2000 when i left, money from a claim i filed that was not reversed, someone stole my CC info and made purchases wo my consent. When Cap One told me i was responsible for the charges, i left. I was never reported to chexsystems. They wrote off the balance. In 2014 I did a chapter 7. I listed all my creditors. I even mentioned Capitol One just because I recall there being an issue, even though they didn't report me, not even to credit score companies. I am glad I did mention them in my notice to creditors because 3 days ago I opened a new account with them, no problem opening it and once 14,000 was in the account they froze all of it. I called as to why account being frozen, they said I owed $2500. They had wrote it off. They were given notice too for a meeting of creditors. So for that 2500 which was 2014.25 plus fees over time, fees apparently added post writing off, they've frozen all my money. I faxed in all detailed information about notice to creditors and discharge so were hoping they will comply but after reading the board here i doubt it. They play dirty and I am now not able to start fresh, my new small business needed that $14k to the penny to get off the ground. I will be homeless in a week. i can't pay back my lenders, my friends because i can't add the final phase to my business. Very sad for me. 8 years in my line of work and they played dirty and ended it all
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Review
#604082 Review #604082 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Account mishandled and wrong info
  • Given the runaround
  • Horrible customer service
Reason of review
Poor customer service
Loss
$14000
Preferred solution
Full refund

Capital One in Montclair, New Jersey - Deposit of cheque

One of our client issued cheque in the name of our employee which the employee himself went to the bank for deposit in the company business account and was not allowed by the teller and her supervisor as it was almost the closing of the bank transaction for the day. Next working day the employee went to other branch of capital one and here the teller did not allowed the cheque to be deposited by the supervisor after making a call to the owner of the business deposited the cheque. Two different branch supervisor have two different working knowledge.,.
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Review
#471152 Review #471152 is a subjective opinion of poster.

Capital One in Linden, New Jersey - Bad Bank, Bad practice, harrassing phone calls

I'm always being a good customer dealing with credit card. Always pay on time, this month I miss one payment I believe I missplace the bill and totally forgot about it. Then I realize what happened, I scheduled payment for the next due date paying double payment. Everything has been set up and processed but they keep calling me on my cell on my work phone 2-3 times a day each phone. This is so ridiculous which I only owe them $65. Amex, Citi card never bother me when I miss only one payment. Stay away from this bank!!!!
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2 comments
Anonymous
#703143

It never fails to amuse me when companies screw up and treat their customers bad, and when they complain about it, said company hires trolls to try to put their spin on bad behavior.

sessa
#701196

It never fails to amuse me when customers make late payments and then *** and moan about calls, late fees, etc, all the while saying "I'm a good customer" as if the credit card companies should give them special treatment for USUALLY paying on time. It doesn't matter that you scheduled your NEXT payment, you are still currently in arrears!!

:roll :roll Thanks for the laugh.

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Review
#440191 Review #440191 is a subjective opinion of poster.
Product
Capital One Credit Card

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One in Newark, New Jersey - Capitol One... Who's in your call center!?!

I contacted capitol one today to try to lower my interest rate, which had just gone up for some reason. I was transferred to someone obviously not from this country. Although very difficult to understand him I provided all the acct details. He then asked me for a password.... I have a password for on-line banking but not for the phone I told him .. He then placed me on an extended hold. Another employee came on from the fraud department, again asking for a password... I still don't have one I said.. All I am trying to do is lower my interest rate, and it was becoming a federal offense!~!! I only wish someone would *** my credit card info and lower my interest rate for me!!!! How awesome would life be!!! I think that this is absolutely ridiculous of them not to allow someone to lower the rate with out a password. When did this start? Is this something new to make it more difficult for people to do this to their accounts. I am so going to cancel both of my capitol one accounts. Hey capitol one, hire some Americans!!!
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2 comments
Anonymous
#830391

Please learn how to spell CAPITAL ONE. Just saying is correct.

You can add a pw to your account for an extra Layer of security. You probably forgot you added one.

Anonymous
#827457

You are such an ***.. Credit Card account companies allow you to put a password on your account to protect to your account information, no Credit Card company is going to speak with you unless you verify the password that you setup with them.

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Review
#413608 Review #413608 is a subjective opinion of poster.
Product
Capital One Credit Card