State: Ohio Clear all filters (30 of 1348 reviews match)
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Capital One in Cleveland, Ohio - Old customer

1.0
Details
I have been a customer of capital one for almost 18 years. Never have i been so diappointed in a bank. I attempted to get the 360 checking and savings program they had been promoting. The arrogant attitude of their so call customer service will make me never want to seek another one of their products and i am a stockholder in the company , needless to say thats about to change.
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Review
#1680849 Review #1680849 is a subjective opinion of poster.
Service
Capital One Customer Care
Cons
  • Dont care attitude
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I changed my primary payment account which i thought was the account to make my monthly credit card payment. I was not able to delete my old account (which is not used anymore) because a window said a payment is in process and cannot be deleted. this was at least 4-6...
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Review
#1430582 Review #1430582 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Cons
  • Website
Reason of review
Poor customer service
Loss
$72
Preferred solution
Let the company propose a solution

Capital One in Powell, Ohio - Credit cards

You took me to the bank
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Review
#1380310 Review #1380310 is a subjective opinion of poster.

Capital One in Cleveland, Ohio - Auto loan

Im trying to reach someone. For a auto loan. All I got was very thing esle.
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Review
#1362759 Review #1362759 is a subjective opinion of poster.
Reason of review
Poor customer service

Capital One in Orrville, Ohio - WORST CREDIT CARD COMPANY EVER

I tried to make a payment on September 2nd and 3rd and because of the storms that were going on I could not get through. It kept saying due to high call volume hold for the next available Operator. I tried both days and did not get through. My billing cycle was the 3rd of the month. So when I got through on the 4th they told me it was too late because my accounts were already on their way to charge off. I was told before to talk to an operator to make my payment instead of making it online. So that's what I tried to do. But they wont let me dispute the charge off because they said I should have made the payment online (when I was told not to by another operator a week before). I cant believe they did this and are blaming me and if there was not high call volume I would have made my payment on time with an agent like they told me to. Every time when I did get though they transferred me from department to department and then back to the original department that I called in the beginning. This is crazy. I will never deal with them again. They have messed up my credit with these charge offs. So they will get their money when I decide to get it to them. I have nothing to lose because they ruined my credit more anyway!!!!!!!!!
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Review
#914461 Review #914461 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service

Capital One Auto Finance Review

I tried to pay my car payment online today. Couldnt do it. So I called, couldnt do it. Got transfered to Panama. Very hard to understand. Why panama? Why not someone I can understand. Lots of people in USA need jobs. Including me. Got laid off ftom my job of 20 years & Capital One has panama taking my car payment. Very disappointed.
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Review
#776060 Review #776060 is a subjective opinion of poster.
Reason of review
Problems with payment
In november i applied for a secured credit card to try to build my credit... less than a week passed and my security deposit was withdrawn from my bank account. Now, its january... still no card so i called capital one.... they argued with me that no payment was ever...
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Review
#774342 Review #774342 is a subjective opinion of poster.
Product
Capital One Credit Card
Reason of review
Problems with payment
1.0
Details
For months Capital One has been calling us before our payment is due. They keep telling us that we are not behind in any payments but keep calling us before our payment is due. They called today for this and when I asked if we were behind she tells me yes. I asked why...
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Review
#732097 Review #732097 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Poor customer service

Capital One - Loan Review from Newton Falls, Ohio

2.0
Details
Hi Iam a customer of capital one auto. I have never been so upset wiith a company. Capital one auto is screwing me around on my loan balance. I have pay them $3225.00 just alone this month and my balance is not dropping off on my pay off or balance owed . Its always interested change daily on the loan. But one person said that only $17 out of a $125 payment goes to interested and someone else say $47 does but nothing drop off. Its upsetting because I have always pay my payments on time.
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1 comment
Anonymous
#1070468

Hi, I am going through the same thing and I am MAD!!

Review
#667043 Review #667043 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Problems with payment

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One in Springboro, Ohio - Would NOT help with resolving Fraud Protection Case

2.3
Details
My card was blocked when I was traveling for work. The amount of effort and time it is taking to get my card unrestricted is absurd. I uploaded several documents with my proof of residency including my drivers license, birth certificate, and 401k receipt but capital one refused to acknowledge any of these. There is zero way to contact the fraud protection department via email and every time I'm on the phone with them I am speaking with a different person who does not know and does not care about the case or the situation who only wants the procedure to be followed. I offered to Skype or video chat, sent pictures of me with all my documents proving who I am and they still are taking ages to do anything.
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Review
#643649 Review #643649 is a subjective opinion of poster.
Product
Capital One Credit Card
Reason of review
Poor customer service
Loss
$2000
Preferred solution
I want my time back. I want my cards to work. I want to talk to someone who tries to understand the situation instead of just trying to follow the procedures. I want this to be resolved.