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I changed my primary payment account which i thought was the account to make my monthly credit card payment. I was not able to delete my old account (which is not used anymore) because a window said a payment is in process and cannot be deleted. this was at least 4-6 days before the payment was due.

I now received a letter stating my overdraft fees of $72 and the capital one payment of $60. I went online and tried to delete my old account with no luck. I called customer service to understand why my old account was still being used for the card payments. I was told to delete an account first and then re-set it. I have no idea what she was talking about. She deleted my old account and set my new account as the primary payment account which i already had only that i have now one account to make payments from.

Why is it when it says primary payment account and you still withdraw money from the other account?

your website is not clear and i have been dealing with credit card companies for a long time and like to do my banking online.

I now have overdraft fees because of the complex and non working settings of your website.

There is nowhere else where it states "use this account to withdraw from" or similar.

Not happy with your service

Reason of review: Poor customer service.

Monetary Loss: $72.

Preferred solution: Let the company propose a solution.

Capital One Cons: Website.

Location: Lima, Ohio

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