All it takes is a glance at the pages of complaints to realize Capital One is not trustworthy company. But if we want them to become a responsible company, we must force them to toe the line.
Their practice of refusing to close account that are paid in full could mean they are inflating their number of active good standing accounts. The putting of holds on accounts to force consumers to contact their customer service where they are pressured to purchase protection coverage could be considered a form of bait and switch. Please take a few moments and lodge your complaints with your state's attorney general, the better business bureau or a local politician. If enough complaints are issued, someone will finally investigate this company.
Product or Service Mentioned: Capital One Account.