Not resolved
Customer service
Product or Service Quality

Had an account for over 30 years. House was flooded and lost all paperwork.

Account with $20000 limit was over due for $110 and they froze my account. What kind of inconsiderate people run this company? just lost a long term customer over a few dollars. Customer service rep.

threatened to stop the call the second he did not like what I was saying. Has to be the worst service people I have ever talked to.

Can't imagine how they ever keep any decent customers with those kind of people working for them. I will never have a Capitol One account again if they were the only company on Earth.

Review about: Capital One Account.

Reason of review: Billing and customer service.

Preferred solution: Need to change policies or loose more customers.

I liked: Good until now.

I didn't like: Current policies.

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If which one was the only company on Earth ? Capital or Capitol ?

You used them both.

Pay the bill and have no problems. What does your flooding issue have to do with a due date you've known for "30 years" ?

If you were impolite to me on the telephone I would hang up on you.


"over due for $110 and they froze my account."

C'mon.....What aren't you telling us?

They froze your account for a $110.00 past due payment?

I've gone past due before and never had my account frozen.

OK, tell the whole truth about what's going on.

P.S. When I logged in to pay, there was a notice about working with people who were in the hurricanes, don't know if that was your thing.

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