Skip to content
  • Login

Ask Community about Capital One

Advertisements
0 symbols (min 5)
Submit answer
Kendall D Fdi
Verified Reviewer

I haven't received my new card in 2 months why is that?

Top question

I was supposed to receive my card 2 months ago and there's still no sign of it in the mail why? I really would love to have my card

0
1 comment
Guest

You don't want to receive them get a card from a different company I received mine after they deactivated mine without me even knowing till I tried to make a purchase several days after the fact saying the system detected fraud even though I verified every purchase was mine they still sent a new card received it two days ago tried to use it today declined call them saying it's locked but unlocked it tried it again declined called again I got it should be working tried again declined called again they said to keep them on the line to try it miraculously it worked went to use it later once again declined got on the phone for the 4th time they stayed on the phone while I made the transaction miraculously it worked but only when they are on the phone with me when I try to use it. Go with another credit card company unless you want nothing but headaches and I have been with them for over 15 years and just becoming problem after problem with them I am calling and deleting my account as soon as the purchases go through I've had enough of their BS

View
Add a Comment
Cancel
Janet S Apf
Verified Reviewer

What is mailing address?

0
1 comment
Harry Rollins
Financial Expert

According to the Capital One Customer Service page at pissedconsumer.com, the Capital One mailing address is
Capital One 15000 Capital One Drive 1680 Capital One Drive Mclean, Virginia 22102 United States

View
Add a Comment
Cancel
tiff s
Verified Reviewer

. what happened to the 300 i already paid for?

i applied for the capital one secured card and i made an online deposit of 300 after i was approved. i just got a letter from the company stating that i had been approved but they still needed my 300 before they can release my 300.

0
1 comment
Harry Rollins
Financial Expert


The question about your money is quite specific. If the bank lost your money or there was a technical issue, contact Capital One customer service by phone at 1-87*-383-4802.

View
Add a Comment
Cancel
Lacine K

How can I get refund?

I paid for cruise with my credit card and I didn’t receive any notification for refund.

0
1 comment
Harry Rollins
Financial Expert

According to the “Coronavirus: Guidance and Information” article posted at capitalone.com, if your holiday has been affected (such as a cancelled flight) or an event you booked has been cancelled, you should contact your travel provider or event organiser first. You may be able to rearrange the holiday or get a refund. Then, contact Capital One Customer Service at (800) 228-3001 and provide them with full details regarding your issue. Please note that you can dispute a charge even after the planned service date.

View
Add a Comment
Cancel
Ann S Ugt

How can I get Form-1098 Mortgage Statement in 2018?

To Whom It May Concern, Capital One sold my Mortgage to New Penn in 2018. After this, there is no way for me to download Form1098 over Internet.

Please email it to me ASAP. For 5 months, Jan - May 2018, I had made monthly mortgage payments to Capital One 360 with Load No.

200276****. -Ann Song

0
1 comment
Harry Rollins
Financial Expert

According to the Capital One Support Center, customers can access and print their tax forms online by following these steps:
  • Sign in to capitalone.com;
  • Select your bank account;
  • Click the 'Tax Forms' link on the page, or from the Account Services & Settings menu;
  • Access your tax forms by clicking on the link for current or previous years (if available).

For further assistance, please contact Capital One Customer Service at (800) 228-3001 or via the support form on Pissed Consumer.

View
Add a Comment
Cancel
Kimbely Why

How do I get your email address

0
1 comment
Harry Rollins
Financial Expert


As stated at pissedconsumer.com, you may send an email to Capital One customer care team via the Contacts tab on the PissedConsumer website.
To get more information about how to contact Capital One, please contact the company support team by phone at (800) 228-3001 (toll-free number).

View
Add a Comment
Cancel
Carla M Vqx

how can i apply for a PPP loan?

Covid-19 has closed down our small business.

0
1 comment
Harry Rollins
Financial Expert

According to the Capital One faq section, the PPP is authorized through June 30, 2020.
A Paycheck Protection Program loan is available to businesses with 500 employees or less, individuals who operate under a sole proprietorship, as well as 501(c)(3) nonprofit organizations, 501(c)(19) veterans organizations and some Tribal business concerns that are impacted by COVID-19.
When preparing to apply for a Paycheck Protection Program loan, the business owners should gather the following information:
  • date of business origination and business address;
  • Business Employer Identification Number (EIN);
  • third party payroll summary documents or company-prepared payroll summary documents for 2019 or the last 12 months;
  • business tax returns for 2019 or the last 4 quarters;
  • last 4 IRS Form 941s or last IRS Form 944 (applies to most businesses);
  • 1040 Schedule C for sole proprietors;
  • 1096 or 1099-MISC for independent contractors.

To get more information about how to apply for a PPP loan, please contact the Capital One customer care team by phone at (800) 228-3001 (toll-free number).

View
Add a Comment
Cancel
Kimberly B Rbg

How can I request for a new card and deliver it to my new address?

Wondering if my cc are still open and if I can request for a new cc and have it delivered to my current address?

0
1 comment
Harry Rollins
Financial Expert

According to the Capital One faq section, you can update your address through the website:
  • sign in to capitalone.com;
  • click on your name/icon in the top right corner;
  • click 'Profile' to access and edit your contact information.

If you want Capital One sends you a replacement card, please send a request by filling out the Get Replacement Card form at capitalone.com.
If you want to report your card is lost or stolen, please contact Capital One directly at 1-80*-227-4825.

View
Add a Comment
Cancel
Shannon C Okl

How do I get my car back & a refund?

On October 2014, my late mother & I purchased a black 2012 Ford Fusion from the Ford dealership here in Albany, GA. She handled most of the paperwork.

She had to put the car in both me & my father's name. The car was financed through Capital One Auto Finance. The car was repossessed by Capital One in July 2018. It was due to payments being too high.

They sent an unknown towing company to sneak & remove the car --- actually dragging & damaging the car --- in the middle of the night without warning. The car, even though it has some issues & had many recalls, was well taken care of me & my mother until her death in May 2016. Capital One refused to give me back my car. They said I owed between $2200 -- $6000 or more to get my car back.

I also had problems with the insurance company, Southern General, who insured the car. They & Capital One Auto Finance accused me of being in several accidents & deliberately damaging the car, which is not true. They also did not pay for claims. They also tried to bill me for the car damages.

Later, I also did further research on the car. The amount that the car at the dealership, the amount that Capital One Auto Finance was charging me for the car loan every month & had doubled & the amount of the car insurance every month was too high. The car was worth & the price of the car was thousands less. That means that based on the amount or retail value of the car, that the car was already paid off in the first two to three years of the loan, before my mother's untimely death.

So I felt robbed & scammed by Capital One Auto Finance. I would like my car back & and a refund for the damages & hardships that was caused by Capital Auto Finance.

0
1 comment
Harry Rollins
Financial Expert

Capital One has 1.6 star rating on Pissed Consumer, 1.9 start rating on Consumeraffairs, 1 star rating on lemberglaw.com and 4 star rating on nerdwallet.com. Try to communicate to Capital One customer service or file a claim with a lawyer if nothing helps to solve your problem.

View
Add a Comment
Cancel
Dennis O Xlw

How long does it take to get a pin# in the mail?

I have requested a pin# twice now it's been over two weeks your customer service really needs work.If I don't receive it by tomorrow I will pay my account and cancel your card!! Thanks for the !!!!!!!

Service! Dennis O.

0
1 comment
Harry Rollins
Financial Expert

According to the Capital One Help Center, if you just opened your account and funded it during account opening, or if you reordered a card and selected "Expedited Delivery", then your card will be sent via FedEx Priority Overnight and it should arrive in 1-2 business days. Otherwise, your card will be delivered via USPS First-Class Mail and it should arrive in 3-5 business days.

View
Add a Comment
Cancel
Eileen A Hck

reversing a charge

This is St. Christophers Gift shop in Chatham, MA.

I am trying to reverse a double charge made to a customers card on June 27th. Is there a number for merchants to call?

Your Capital One customer is Elaine W. Vendetta. the last 4 digits of her card are 7451.

Expiration is 12/21. She was charged 28.00 twice on June 27th at our shop. I am trying to reverse one of those charges.

I am having trouble finding a correct number to call.

please email with a contact number. I do not have her full account number to enter on the automated phone call.

0
1 comment
Harry Rollins
Financial Expert

Unfortunately, the company does not provide any information regarding merchants contacts. But you may always try to reach out to Capital One Customer Service by phone, by email, by mail, or via their social media networks.
Capital One Customer Service
  • Mailing Address: Capital One Financial Corporation 15000 Capital One Dr Richmond, Virginia 23238-1119 United States

According to capitalone.com, if you’re unable to resolve things with the merchant, you can begin the dispute process online.
  • Sign in to your account at the Account Sign In page.
  • Click on the charge in question and follow the directions under Report a Problem.

View
Add a Comment
Cancel
Boaz Zpw

How to get my car back from repod?

Try calling but already was to let and I had already broken the agreement. Try calling but they said it was to late . What else can I do to get my car back

0
1 comment
Harry Rollins
Financial Expert

Your question is rather specific. You may try to reach out to Capital One Customer Service by phone at (800) 955-7070 (toll-free) or (800) 655-2265, by email at complaintescalationsregulatory@capitalone.com, or via the company social media networks. You may always write a formal letter to the Capital One top management team to Capital One Financial Corporation 15000 Capital One Dr Richmond, Virginia 23238-1119 United States.

View
Add a Comment
Cancel
Fay Awc

I finance a car with capital one auto finance though Metro Ford

0
1 comment
Harry Rollins
Financial Expert

According to Pissed Consumer, Capital One currently has 1.6 out of 5 stars. The rating presented here is based upon the feedback of consumers left in 365 different reviews. This ranking includes a single star for both Capital One customer service and product and service quality. In fact, the term “horrible customer service” was at the top of the list of Capital One complaints posted on the Pissed Consumer website. You may check out more details regarding Capital One customer experience and their products and services given in the article Capital One vs Wells Fargo Pros and Cons of Online Banking”.

View
Add a Comment
Cancel
Ella A Jsy

How can I get paper bills mailed to me, I want paper bill to keep track of my account

They started sending me e-mails when my bill is due, plus I want my date of payment to be paid on the 5th of the month, I don’t get my check until the 3rd of the month, I am on fixed income

0
0 comments
View
Be the first to comment
Cancel
Brandi W Tkj

Verify check

I was paid for some things I done for a company and they sent me a check of the amount of 4,895.80... I don't want to try and deposit it if it's fraudulent but how would I find out?

0
0 comments
View
Be the first to comment
Cancel
Ivy M Pes
Verified Reviewer

Can I get a second review in my credit application

I received a pre-approved offer by mail, and after applying it was denied. How can I get help.

I have other cards with capital and I pay my balances even before I receive the statement. Could you help me please.

0
0 comments
View
Be the first to comment
Cancel
Catherine G Cjd

how do I verify my Id I do not have a printer

Got the Ok for a card How ever cannot print it do not have a printer How do I verify that the card is mine Could you mail the information to me Apt 3204 **** Hooke Rd T5A 4A4 Edmonton Ab Canada 780 756 **** Thank you Catherine Gossen

0
0 comments
View
Be the first to comment
Cancel
Lori S Vmj

How long does it take for a payoff to post to my account once the dealership sends it in

I traded in my car that I have financed at Capital one. The dealership said that they sent in the payoff on February 1st, 2022. How long does it take for it to post to my account

0
0 comments
View
Be the first to comment
Cancel
Lennox C Ves

How can I get a refund for my auto loan account?

I completed paying off a loan for a BMW since 2013. I would like the refund of the check to be sent 1808 adventure place, north Lauderdale, Florida.

0
0 comments
View
Be the first to comment
Cancel
Carol Y Gtz

How may I pal by phone? The number is not allowing me to connect. thank you

800-436-**** "Your call cannot be completed as dialed." How may I pay by phone, please? Thank you Your customer service does not seem to be functioning property. Thank you

0
0 comments
View
Be the first to comment
Cancel
Load 7 more conversations

Need Help or Advice?

Get help from the community or experts

+ Ask the Community

Top Contributors

Scot Ybp
Scot Ybp
17 helpful comments
Andre L Pvo
Andre L Pvo
15 helpful comments
Harry S Rpn
Harry S Rpn
11 helpful comments
Trey P Cpr
Trey P Cpr
10 helpful comments

Community Stats

17.7K
Conversations
20.6K
Comments
93.2K
Members