Capital One Questions and Answers
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How to get my car back from repod?
Try calling but already was to let and I had already broken the agreement. Try calling but they said it was to late . What else can I do to get my car back
How do I get my car back & a refund?
On October 2014, my late mother & I purchased a black 2012 Ford Fusion from the Ford dealership here in Albany, GA. She handled most of the paperwork.
She had to put the car in both me & my father's name. The car was financed through Capital One Auto Finance. The car was repossessed by Capital One in July 2018. It was due to payments being too high.
They sent an unknown towing company to sneak & remove the car --- actually dragging & damaging the car --- in the middle of the night without warning. The car, even though it has some issues & had many recalls, was well taken care of me & my mother until her death in May 2016. Capital One refused to give me back my car. They said I owed between $2200 -- $6000 or more to get my car back.
I also had problems with the insurance company, Southern General, who insured the car. They & Capital One Auto Finance accused me of being in several accidents & deliberately damaging the car, which is not true. They also did not pay for claims. They also tried to bill me for the car damages.
Later, I also did further research on the car. The amount that the car at the dealership, the amount that Capital One Auto Finance was charging me for the car loan every month & had doubled & the amount of the car insurance every month was too high. The car was worth & the price of the car was thousands less. That means that based on the amount or retail value of the car, that the car was already paid off in the first two to three years of the loan, before my mother's untimely death.
So I felt robbed & scammed by Capital One Auto Finance. I would like my car back & and a refund for the damages & hardships that was caused by Capital Auto Finance.
How long does it take to get a pin# in the mail?
I have requested a pin# twice now it's been over two weeks your customer service really needs work.If I don't receive it by tomorrow I will pay my account and cancel your card!! Thanks for the !!!!!!!
Service! Dennis O.
reversing a charge
This is St. Christophers Gift shop in Chatham, MA.
I am trying to reverse a double charge made to a customers card on June 27th. Is there a number for merchants to call?
Your Capital One customer is Elaine W. Vendetta. the last 4 digits of her card are 7451.
Expiration is 12/21. She was charged 28.00 twice on June 27th at our shop. I am trying to reverse one of those charges.
I am having trouble finding a correct number to call.
please email with a contact number. I do not have her full account number to enter on the automated phone call.