I have been a customer for years. I have a nearly 25% interest rate. I paid 380 in interest alone in 2018.
I paid my multi-thousand dollar bill before the due date. The next month they added 33 in interest, even though the balance was zero.
Greedy. When I called customer service they told me there was absolutely no one I could talk to about it. Uninformed.
They don’t believe they have to answer to anyone, even the customer. Arrogant. I tried to explain the concept of goodwill and they just don’t get it.
Don’t they understand that it will cost them more than 33 to find a new customer when I leave?
What is my lifetime customer value they will have lost?
Product or Service Mentioned: Capital One Credit Card.
Reason of review: Poor customer service.
Monetary Loss: $33.
Preferred solution: Let the company propose a solution.
Capital One Cons: Everything greedy arrogant, Unprofessional.