Our auto loan had gone into default and we received a notice by Fed Ex to pay the remaining balance in full. After calling their Customer Service line and paying over $1,000 on February 17th, our vehicle was still in repossession status, so we made payment arrangements which are supposed to start on March 15th, with extra payments coming every two weeks until the end of April.
Instead of taking our loan off repossession status, they just came and towed our car away and that is the only vehicle we have to use to get to work! I tried calling the lady I make the arrangements with to have her call the towing company to tell them not to take the car, but it is Sunday and there are no representatives available to talk to. Why do they send people on Sunday when they aren't even open to clear up any disputes??? If I ever thought about getting another car loan through Capital One, I have changed my mind.
I will never do any kind of business again with anything associated with Capital One!!! They are a bunch of crooks!!!!!
They prey on people with credit problems, and then screw them over even more!!!!!
Product or Service Mentioned: Capital One Loan.