Capital One Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
5
ISSUES RESOLVED
1.3K
TOTAL REVIEWS
$1.4M
CLAIMED LOSSES
$4.1K
AVG LOSS
180K
PAGE VIEWS
What's your story with this company?
Ask a Question About Capital One
Cons
- Horrible customer service
- Poorly handled
- Given the runaround
Pros
- Lost all my trust
- Negative
- Ability to speak with a live individual
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Most Helpful
My wife and I each applied for new Capital One credit cards. The cards arrived yesterday. My wife activated hers, used it once, tried to use it at an ATM but had problems with the PIN #. Called customer service. Tried to make another purchase, declined. Called...
View full review
85 comments
I tired and tried to cooperate with the fraud dept at capital one nothing happens .They tell me that I had to send another copy of my social security card and my id they can't read it its to blurry.So i ask the woman on the phone how big should I make it,Igot no answer .I have not use my cards in a year they have a 0 balance.Still nothing.This company is horrible .
View more comments
Review
Product
Loss
$1000
Im not trying to be rude about this subject, but thier english is spotty at best and they really don't understand what I say. not only that, they seem to know nothing about whatever problem I am having, EVER!!! The only thing they know how to do is tell me "sorry sir,...
View full review
Review
Service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Capital One in Chicago, Illinois - Sorry
You need better costomer service, they really act like kids. It is so sad a person stay on the line hour after hour and get off still no success.
Review
Product
Cons
- Having to cloce my account
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Capital One - Horrible Customer Service
Couldn't understand a word they representative said...tried to setup online account and was unable to understand what he was saying, asked for supervisor and it was worse..told them to turn the card off and I ran it through the shredder. These people are the absolute worst in all my banking history. They act like robots and passed me from one place to another.. total incompetents..
Review
Pros
- Lost all my trust
Cons
- Arent helpful in a timely manner
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
Capital One - They won't let me pay off my bill
I have had 2 credit cards that I have never missed a payment or have been late in years. 1 card was paid off. I went from using their app on my android to an iPhone when they were having their own breach issues and it has been a mess. I provide all the information they need every time I call to prove I'm not a security risk. They wont give me any information and I verify everything I ask. I have spent HOURS trying to prove who I am. I really believe they are trying to prolong me paying off my bill. I haven't used it in 2 years and just want to pay it off. It should not be this hard.
1 comment
Review
Cons
- Language barrier
- Arent helpful in a timely manner
Reason of review
Poor customer service
Capital One - Most atrocious service in the industry
I got my card in the mail on october 1st it took them aplroximatley 20 days to activate my card after having over 30 hours worth of phone converdation and two manager call just yo get them to activate a card with a measly 300 dollar balance? on 4 occassions i had to tell the reps their jobs because they did not know them. I swear to god I may just cancel the *** and deactivate it havent used it yet the service is literally that bad and i feel its an indication of what they will be providing in the future.
Review
Pros
- Lost all my trust
Cons
- Awful and humiliating
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Hire people who are not stupid
Capital One - Make payment
Very satisfied on phone payment .
Review
Product
Reason of review
Fast order processing
Janina and the team at Capital One were investigating my account. I had made a payment on my credit card in the same fashion as I have every single month for 4 years. For some reason the payment was reversed, and after speaking with my bank they advised it was not on...
View full review
1 comment
Of course, your bank is going to say it wasn't them just as C1 would say the same thing. This is a great post on how not to handle your finances.
Had you kept an eye on your account, you would have noticed the money was still there and figured out why. You had a minimum of 30 days to have seen this and took care of it. #YourFault Now, what is it about you people calling and thinking the agent or the magic manager is going to override a computer and lose their jobs. Compose a well-written letter, explain the circumstances and as for a courtesy reversal.
OR Dispute this with the credit agencies. If you're lucky, they won't respond and you'll be clear.
Review
Product
Cons
- Horrible phone representative
- Lack of protection in merchant dispute
- Poor banking practices
Reason of review
Problems with payment
Loss
$1500
Preferred solution
Be a human being. You have no gain causing someone's credit harm other than being a jerk. It is 2019, if you have alerts set up they should function properly. Because of your company I will be required to pay a higher interest rate on my student loans.
Tags
Capital One - Arbitrary Account Migration and POD Change
Capital One arbitrarily migrated my account from a Classic account to a 360 account. Have been a Capital One customer since Capital One acquired my old bank, Chevy Chase. Went into Bowie, MD bank branch to make my account payable on death to my Trust. Capital One will not allow POD Trusts. I now have to have my direct deposit sent to another bank and migrate my online bill payments as well. Major hassle and inconvenience.
Review
Product
Reason of review
Access/ activation issues
Capital One in Mineola, New York - Disgusted
If I dont have Emily, customer service supervisor, call me back I will close all accounts
Review
Reason of review
Poor customer service
Capital One - Worst Customer Service of Any Bank
They place a hold on any deposit over $5K for 7 business days. Even though the deposited check has cleared and funds are in the bank, they still hold the money...….they earn interest on your money before releasing it. I just called their 800 number and spoke with a smart *** girl who told me to pound sand....it's their policy and tough...……..so a $90K check I deposited is being held for a total of 10 days. Bank is a rip off and their television ads are disgusting. I'm taking my business elsewhere
Review
Product
Cons
- Hold money and steal interest from your business deposits
- Incredibly poor customer service
Reason of review
poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
So, get a pay off amount, how long it's good for and send the payment via registered mail. Problem Solved You're Welcome.
What is it about wanting instant(unprovable)phone satisfaction. Companies count on dotards calling in to do stuff rather than using the USPS, Fed Ex or UPS to send real honest to goodness correspondence that can be traced and proven.
It's not that hard to be an adult. Or is it??