Capital One Reviews and Complaints | capitalone.com @ Pissed Consumer

Most helpful review

New Reviewer

Apr 09, 2011 wabisabi M

Fraud Holds on Newly Activated Credit Cards

My wife and I each applied for new Capital One credit cards. The cards arrived yesterday. My wife activated hers, used it once, tried to use it at an ATM but had problems with the PIN #. Called customer service. Tried to make another purchase, declined. Called...

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91 comments

Jun 17, 2021 PissedConsumer2024755 #2024755

I never ever thought capital one will throw you under the bus lesson learned

0 0

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#231493

Product

Capital One Credit Card

Loss

$1000

New Reviewer

Sep 15, 2022 Jami C Rqv

The rates are all over the place but customer support of any kind is always very allied and do their best to resolve my problem. And if they can't they go out of their way to find somebody who can. Th

4.5

I was trying to chase down transaction that got past me that was incorrect or fraud or unauthorized or something. Customer support and the fraud people gave me some excellent options and it was like being on a team. Check the rates on the credit cards. Some of them are variable and they will really get you.

User's recommendation: Customer support is excellent.

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#3960717

Loss

$179

Preferred solution

Full refund

New Reviewer

Sep 10, 2022 Michael S Heg

Made payment closed my account without my knowledge

I went to Kohl's to charge for jeans card denied when I had available credit went to find out they closed my account without my knowledge and I know nothing about it and they refuse to do something about it and I will refuse to pay until they resolve this matter on their end I'm supposed to take this lying down I'm not giving any stars

User's recommendation: Beware.

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1 comment

Sep 12, 2022 PissedConsumer2248270 #2248270

LOL..They don't have to let you know they're closing you down. You agreed to this.

As to not paying until they do something, good luck with that.

Fool around too long and the account will be charged off and sent to collections. Something tells me you're no stranger to this and is probably the reason you were shut down.

0 1

#3943317

Location

Chicago, Illinois

Preferred solution

My account reopened with higher limit or new card reissued to me with higher limit for the inconveniences they caused me

New Reviewer

Sep 09, 2022 Sean L Ely

Worst customer service in the industry

1.0

I contacted Capital One customer service to dispute a charge on my credit card. The item I purchase was not as expected and the seller was not responding. The lady who answered my phone call was clearly "not American" and probably working in a call center in India or...

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#3940417

Location

New York, New York

Cons

Bad customer service

Loss

$72

New Reviewer

Sep 06, 2022 Jill V Ahg

Billing

I'm getting an email from your company that my card is ether been declined or I owe money on it and need to pay I have not used my card sens I got it I am not will not pay for something I did not purchase and I have no problems of cancelling the card if I'm going to be charged for some thing I did not do please fix it now

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#3929229

Location

Seattle, Washington

Preferred solution

Not to be charged for some thing I did not purchase

New Reviewer

Aug 31, 2022 gary b Apr

Capital One dispute

1.0

signed up for Dierctv Streaming. I could not get working properly. I sent equipment back , but not within their 2 week trial period. so , I filed a dispute with Capital One. lost due to Capital saying they do not have proper documentation. I have sent them everything I had over a month ago , including tracking number. I have lost my dispute with Directv , per Capital One. so ,I am out $100 and have no equipment. I feel you can't have both , money and equipment.

User's recommendation: stay away from Capital One.

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#3908359

Location

Carlisle, Pennsylvania

Pros

Nise website

Loss

$100

Preferred solution

Deliver product or service ordered

New Reviewer

Aug 16, 2022 Mark M Muu

Finally, A bank that I can actually enjoy dealing with

4.7

My only complaint is the lack of open branches. I do not bank online and prefer to walk in a deal with a person. The branches that are available are wonderful, just wish there were more of them. Really good interest rate for a no fee, no limit account. Even checking pays better than most other banks savings account

User's recommendation: If you have a branch nearby, visit it!

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#3858099

Location

Richardson, Texas

Aug 11, 2022 PissedConsumer3842095 of Hyattsville, MD

I been trying to call you guys

1.0

Good morning my name is Monica Dixon I will like to close my bank account with Capital One from all illegal frauds that is going on with your company I will find myself another bank. You can contact me phone number is 301-641-**** My email is monica_Dixon_06@***.com Sent from my iPhone

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#3842095

Location

Hyattsville, Maryland

New Reviewer

Aug 10, 2022 Erikson Yye

Pay bill

Just wanted to pay my bill my method of payment should already be in my file I can't get user name or password to work

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#3840565

Location

Eden, North Carolina

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Aug 08, 2022 PissedConsumer3833890 of Hackettstown, NJ

No help at all

1.0

Customer service sucks! Not helpful at all, lies upon lies, I have provided details as requested yet I get no assistance

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#3833890

Location

Hackettstown, New Jersey

Aug 04, 2022 PissedConsumer3823459 of Canton, OH

Upset with when car payment is due

2.4

My car payment is 460.00 a month. I choose to pay 300.00 twice a month and didn't realize in May when I paid the last 300 dollars it wouldn't clear my bank till July. Now I'll pay 300.00 dollars the 2nd and 3rd week when I get my paycheck instead. So it's a lesson learned.

User's recommendation: Pay a week before payment is due to avoid interest.

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#3823459

Location

Canton, Ohio

New Reviewer

Jul 24, 2022 Kevin D Cib

Dispute resolution

Capital One fails to review documentation sent multiple times to resolve a dispute with a dishonest merchant

User's recommendation: Don’t trust Capital One to support you in a dispute.

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#3790654

Location

Mill Spring, North Carolina

Loss

$10000

Preferred solution

Full refund

New Reviewer

Jul 20, 2022 Kenneth P Znt

Negative credit rating when they were negligent to notify me in time to make payment

1.0

Update by user Sep 12, 2022

My complaint was “escalated” to the office of the President according to customer service. When I spoke to them they said they would reviewing.

They determined there was nothing they could do to change the report to the Bureau and conclude with an apology. In my...

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2 comments

Jul 20, 2022 PissedConsumer2215088 #2215088

You are responsible for your payment date. Stop being lazy. Time to grow up it take responsible for your lack of action.

1 2

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#3778627

Pros

Lower interest rate
Horrendous customer service

Cons

Terrible customer service

Preferred solution

Remove the Late notice from both me and my wife's credit report.

New Reviewer

Jul 18, 2022 Maleke Cwd

Incompetent customer service

1.0

called several times keep on getting my credit card keepgetting the run around on their end as the agent doesnt get the message that the card was never received. called several times and i keep getting the same story.

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#3773434

Location

Detroit, Michigan

New Reviewer

Jul 18, 2022 Steven K Ivh

Deactivated card saying "system" detected fraudulent charges even after verified the purchases were mine

1.3

I went to make a purchase today I received a text asking if it was me I said yes the card still declined I call them they say it's cause of suspicious activity even after replying to the text saying I was making the purchase. I go through all the charges and verify...

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#3771332

Location

Boardman, Oregon

Pros

Tramatizing

Cons

Automated customer service- fraud
No support
Fraudulent practices

Loss

$600

Preferred solution

Full refund

New Reviewer

Jul 14, 2022 Saadia Gqz

Waited Two Months any start report/ investigate fraud of my info used by strangers/ any email reply or phone contact. NONE. too many calls and wasted weeks full time still zero contact or response.

1.0

So article states just over two years Walmart and Capitol One together -- I never able to open these accounts, never applied for any credit. Never ever did under just Capitol One Bank or Walmart. Never. My social security number is being used. Tied to a recent phone...

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#3760648

Location

Rancho Cucamonga, California

Loss

$750000

Preferred solution

fix error. notify those using my information then require account holders prove correct identity. if fraud prosecute report to government. prevent in future. train reps on keywords, software enable link other areas.bank assist.

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Website	2/5
Diversity of Products or Services	2/5
Billing Practices	2/5
Location	2/5
Interest Rate	2/5

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"The rates are all over the place but customer support of any kind is always very allied and do their best to resolve my problem. And if they can't they go out of their way to find somebody who can. Th"

"Worst customer service in the industry"