Capital One Reviews and Complaints
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4
Issues
resolved
1,136
Total
reviews
$1.2M
Claimed
losses
$4.2K
Avg
loss
120K
Page
views
What was your experience with Capital One?
Customers don't like
- Horrible customer service
- Given the runaround
- Poorly handled
Customers like
- Ability to speak with a live individual
- Tramatizing
- Negative
Earlier this year, I enrolled into Capital One’s hardship program because I was struggling with my credit card payments. However, despite enrolling, I kept getting harassing emails saying that my payment has never been received (I was making the agreed payments), and...
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most important; they CSR center in the Philippines is horrendous - they don't have a clue what they are doing and you have to explain yourself several times... I had 4 fraud episodes, yes charges were reversed it was one company doing it, I was told finally to cancel...
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I have been a capital one customer for 12 years. I recently sold my house and moved into temporary housing until I close on my new house. Without my permission, Capital One picked up my forwarding address from the post office and changed my account, and then proceeded...
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In March of 2018, I went online to my Capital One account to change the image of my Venture One card, all I wanted was the color Black. Well that didn’t happen, so I called and requested to have my Venture One card image back to the default image. The first time I...
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I am submitting this complaint because Capital One accused me of committing fraud. Second, they closed both of my credit cards without informing me of their action. I have three credit cards with Capital One and I am in the process of paying these cards in order to...
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Capital One - Horrible
I wish I have never crossed their path!!! Full of lies and deceit. This company should be closed for ripping people off. The interest rate is so high. They always mailed my bill late. Which means more fees for them.
Three months after a customer used her Capital One card with us they issued two charge backs against us to the amount of $2000! We are a small auto repair shop that has been in business 25 years and have never had a charge back. The customer claimed a fraudulent...
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I didn't like
- Getting ripped off
Interest rates are a given, try calling customer service and sit on hold for 30 minutes then being redirected to a message for a call back then sit there for 2+ hours waiting for a call back. It's now over 2 hours and I still have not received the call back. They need...
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I am over 9 weeks trying to resolve a credit card issue for my 93yo mother. I live 5 hours from her and use a POA to handle all her financial issues with no problem from legitimate companies. In January I discovered that one of her credit cards (which was unused since...
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I liked
- Samuel l jackson
I didn't like
- Legal department
Similar to Capital One
I have contacted Capitol One Auto on more than one occasion. I have not received any help from them. I took out a loan in 2012 for $16,000 and I still owe $6800. I was not working for a while and I applied for a hardship loan. I still made payments they were just...
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"I am going to lose many points on my credit score"What do you mean your ACH didn't go through as planned. Does that mean you didn't have the money in the account at the time ...