Capital One Reviews and Complaints
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5
ISSUES RESOLVED
1.3K
TOTAL REVIEWS
$1.4M
CLAIMED LOSSES
$4K
AVG LOSS
190K
PAGE VIEWS
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Cons
- Horrible customer service
- Poorly handled
- Given the runaround
Pros
- Lost all my trust
- Negative
- Ability to speak with a live individual
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- Latest review first
- Most helpful reviews first
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Most Helpful
My wife and I each applied for new Capital One credit cards. The cards arrived yesterday. My wife activated hers, used it once, tried to use it at an ATM but had problems with the PIN #. Called customer service. Tried to make another purchase, declined. Called...
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85 comments
I tired and tried to cooperate with the fraud dept at capital one nothing happens .They tell me that I had to send another copy of my social security card and my id they can't read it its to blurry.So i ask the woman on the phone how big should I make it,Igot no answer .I have not use my cards in a year they have a 0 balance.Still nothing.This company is horrible .
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Review
Product
Capital One Credit Card
Loss
$1000
Walmart has changed their credit card supplier to Capital One, I was waiting for my new card and to my surprise I get an email from Cap1 to tell me my online purchase was declined due to the card not being activated. Amazing since I didn't have a card to activate....
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1 comment
So, YOU tried to use a card that YOU didn't have and it's the bank pulling a hustle on the public. Get out of here.
Your account was probably pulled over from Synchrony(an organization you people whined about ad nauseum) and the process isn't complete. Tell you what rube, how about you just pay cash or do without and you'll never have to worry about cards, fraud or offshore call centers. Of course, you'll have to deny yourself immediate gratification.
Translation:It's probably not a scam, you couldn't hold your horses and wanted something right away like a little child that caused this. "You must work for them."
Review
Product
Capital One Credit Card
Pros
- Instant fraud alerts
Cons
- Communication issues with broken english speaking reps
Reason of review
potential fraud
Preferred solution
was solved
Capital One - No support for a dispute
Capital one does not support the consumer and always sides with the business owner when their is a dispute. I was charged a second night at a hotel when I was in another state. I had proof I was not in town and Capital One still sided with the hotel company.
Review
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund
Capital One in Columbia, Maryland - Direct deposit
Missing direct deposit and I’m pissed
Review
When Capital One took over my Walmart credit card I needed to sign up for auto pay. I must have entered my checking account numbers wrong and when the bank did not pay, Capital One froze my checking account and I could never use that bank again. I foolishly cut up my...
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Review
Product
Capital One Credit Card
Reason of review
This is over and my bill is paid in frull.
Capital One - Expired card
My costco mastercard expired in Sept.I phoned 5 times to get new card but since i dont have a legal address since we live out of town with only a mail box i was told that is my problem since they dont send cards to post offices. Funny since my statement was always send there which i paid. If it wasnt for Costco i would never want this card. People dont ever apply for this Mastercard. You get a kick in the ***
1 comment
Review
Service
Capital One Customer Care
Pros
- Unhelpful
- Lost all my trust
- Good shopping
Cons
- Bad service ingetting new card
Reason of review
Poor customer service unhelpful
Preferred solution
Send cards to post officeoffice
Capital One - Over pain
hoping someone in Fed will follow up and close this back eventually,
Review
Service
Capital One Auto Loan
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
Capital One in Garland, Texas - Arbitrarily closed account of ACTIVE DUTY soldier
They closed my account when there were no late payments whatsoever! I was in contact with them about technology problems trying to log in to their server from overseas. I called them to discuss the issues of recurring fraud alerts on my bank accounts because I was overseas. I was prepaying the bill to make sure that I didn't go over my credit limit. They were completely unhelpful and cold hearted about it. I'll NEVER have another Capital One account. They have left me in a real bind!! I can't open credit card accounts from overseas.
1 comment
Review
Capital One - Direct deposit issues
Checked my account and my check was deposited into my account but unfortunately capital one so happen today is having account access difficulties and the customer service is having high call volume and has not address this issue how I’m going to pay my bills on time this with no access to any of my funds wow!! I’ll advise new customers to beware
Review
Product
Capital One Account
Pros
- Will be one less credit card as it will be canceled asap
Cons
- No help at all
Reason of review
Unable to access my account neither are my funds available
Loss
$1
Preferred solution
Let the company propose a solution
Tags
Capital One - Car lien held hostage
I paid my car loan off early in 2014,I give it no thought until today when I was attempting to trade in my car and realize I don't have the title. I contact the state and the inform me that Capital one still has a lien on my car. 5 years later. I contact Capital one and they are unable to provide verification that I paid off the car except through mail which takes them 2 to 3 weeks according to the rep. It is shame that they cant even provide a secure document through email in the 21st century. Or better yet upon full payment of a loan instantly release the damned lien. So now I'm stuck without a car because of antiquated technology and poor business practice.
1 comment
A good idea when you pay off a car loan is to remember to make sure you receive an updated title showing no lien. You didn't do this and now you have to wait.
Gotta remember that, when dealing with a large company, things take time, unlike when dealing with a local credit union, etc. This is how we learn.
Review
Service
Capital One Auto Loan
Pros
- Used to like all of their services
Reason of review
inability to provide needed service
Loss
$28
Preferred solution
Immediate Lien release at zero balance of a loan.
I have been calling them since 10/23/2019 to 10/30/2019 to resolve my issue. My car head lead was damaged and my insurance sent me check and I could not cash it because I have loan with Capital One Bank. I am a loyal customer and ever missed any auto loan payment. I...
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Review
Cons
- Mental torture
Reason of review
Poor customer service
Preferred solution
Resolve my issue.
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A statement and a card are two different things. Even a child knows that.
Here's what you do if you just have to have the card. See if your PO has a physical address. Most do.
Use that physical address and add the box number a suite number. The system may be fooled and you'll get your precious little card that you base your self worth on.