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New Reviewer

Fraud Holds on Newly Activated Credit Cards

My wife and I each applied for new Capital One credit cards. The cards arrived yesterday. My wife activated hers, used it once, tried to use it at an ATM but had problems with the PIN #. Called customer service. Tried to make another purchase, declined. Called...
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91 comments
#2024755

I never ever thought capital one will throw you under the bus lesson learned

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ID
#231493 Review #231493 is a subjective opinion of poster.
Loss
$1000

They are terrible!!!!!

I have had excellent credit and for some reason Capital One wants to ruin it. I was not receiving any statements for nearly a year despite calling and asking for them. They reported me as a late payment for $4. They out source their customer service overseas so you can't really understand the person and they do not follow through despite saying they will. Still don't have any statement of what I owe for over a year, I have to guess. So terrible I cancelled this card. Still haven't received a statement.
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ID
#4157470 Review #4157470 is a subjective opinion of poster.
Cons
  • Terrible customer service
Preferred solution
Retraction of late payment

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Verified Reviewer
New Reviewer

Capitol One Walmart Credit Card

I was told applying for the Capitol One/Walmart 5% Cash Back card would NOT affect my credit score as I was pre-approved. To my surprise, they did a credit check and my score dropped 10 points. Since I already possessed a Capitol One card and THEY monitor my credit and...
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ID
#4146574 Review #4146574 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Does not do what they advertise
Preferred solution
Apology

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Verified Reviewer

WHY IS IT SO HARD TO TALK TO A HUMAN BEING?

After 10 calls to customer service and 10 hang ups SO PISSED I just don't get it!! I need to talk to a human being! When/If I'm late i'm BOMBARDED with calls looking for my money but when i'm overcharged and want some answer CRICKETS!!

User's recommendation: There are better companies don't choose these guys if you actually want effective customer service.

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ID
#4119188 Review #4119188 is a subjective opinion of poster.
Preferred solution
a human on the phone to help me with my issue

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Verified Reviewer

Activation not complete,account locked

Applied for a card got approved received it all in less than 5 days set up online account access got the card began to activate it wants to send me a code but proceeds to tell me that my phone number is wrong then tried logging into my online account again proceeds to tell me that my login credentials are incorrect after so many failed attempts of trying to put in my login credentials that are not incorrect my account is now locked never got to finish the activation now I am unable to use my card or log into my online account

User's recommendation: Don't even bother.

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ID
#4109846 Review #4109846 is a subjective opinion of poster.
Location
Panorama City, California

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Auto financing