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My wife and I each applied for new Capital One credit cards. The cards arrived yesterday. My wife activated hers, used it once, tried to use it at an ATM but had problems with the PIN #. Called customer service. Tried to make another purchase, declined. Called...
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85 comments
Anonymous
#1762188

I tired and tried to cooperate with the fraud dept at capital one nothing happens .They tell me that I had to send another copy of my social security card and my id they can't read it its to blurry.So i ask the woman on the phone how big should I make it,Igot no answer .I have not use my cards in a year they have a 0 balance.Still nothing.This company is horrible .

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Review
#231493 Review #231493 is a subjective opinion of poster.
Loss
$1000
2.6
Details
Im not trying to be rude about this subject, but thier english is spotty at best and they really don't understand what I say. not only that, they seem to know nothing about whatever problem I am having, EVER!!! The only thing they know how to do is tell me "sorry sir,...
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Review
#1687261 Review #1687261 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Capital One in Chicago, Illinois - Sorry

1.4
Details
You need better costomer service, they really act like kids. It is so sad a person stay on the line hour after hour and get off still no success.
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Review
#1687072 Review #1687072 is a subjective opinion of poster.
Cons
  • Having to cloce my account
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Capital One - Horrible Customer Service

1.0
Details
Couldn't understand a word they representative said...tried to setup online account and was unable to understand what he was saying, asked for supervisor and it was worse..told them to turn the card off and I ran it through the shredder. These people are the absolute worst in all my banking history. They act like robots and passed me from one place to another.. total incompetents..
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Review
#1686803 Review #1686803 is a subjective opinion of poster.
Pros
  • Lost all my trust
Cons
  • Arent helpful in a timely manner
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund

Capital One - They won't let me pay off my bill

1.0
Details
I have had 2 credit cards that I have never missed a payment or have been late in years. 1 card was paid off. I went from using their app on my android to an iPhone when they were having their own breach issues and it has been a mess. I provide all the information they need every time I call to prove I'm not a security risk. They wont give me any information and I verify everything I ask. I have spent HOURS trying to prove who I am. I really believe they are trying to prolong me paying off my bill. I haven't used it in 2 years and just want to pay it off. It should not be this hard.
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1 comment
Anonymous
#1765439

So, get a pay off amount, how long it's good for and send the payment via registered mail. Problem Solved You're Welcome.

What is it about wanting instant(unprovable)phone satisfaction. Companies count on dotards calling in to do stuff rather than using the USPS, Fed Ex or UPS to send real honest to goodness correspondence that can be traced and proven.

It's not that hard to be an adult. Or is it??

Review
#1686290 Review #1686290 is a subjective opinion of poster.
Cons
  • Language barrier
  • Arent helpful in a timely manner
Reason of review
Poor customer service

Capital One - Most atrocious service in the industry

1.0
Details
I got my card in the mail on october 1st it took them aplroximatley 20 days to activate my card after having over 30 hours worth of phone converdation and two manager call just yo get them to activate a card with a measly 300 dollar balance? on 4 occassions i had to tell the reps their jobs because they did not know them. I swear to god I may just cancel the *** and deactivate it havent used it yet the service is literally that bad and i feel its an indication of what they will be providing in the future.
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Review
#1685509 Review #1685509 is a subjective opinion of poster.
Pros
  • Lost all my trust
Cons
  • Awful and humiliating
Reason of review
Poor customer service
Loss
$100000
Preferred solution
Hire people who are not stupid

Capital One - Make payment

3.4
Details
Very satisfied on phone payment .
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Review
#1683133 Review #1683133 is a subjective opinion of poster.
Reason of review
Fast order processing
1.8
Details
Janina and the team at Capital One were investigating my account. I had made a payment on my credit card in the same fashion as I have every single month for 4 years. For some reason the payment was reversed, and after speaking with my bank they advised it was not on...
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1 comment
Anonymous
#1763763

Of course, your bank is going to say it wasn't them just as C1 would say the same thing. This is a great post on how not to handle your finances.

Had you kept an eye on your account, you would have noticed the money was still there and figured out why. You had a minimum of 30 days to have seen this and took care of it. #YourFault Now, what is it about you people calling and thinking the agent or the magic manager is going to override a computer and lose their jobs. Compose a well-written letter, explain the circumstances and as for a courtesy reversal.

OR Dispute this with the credit agencies. If you're lucky, they won't respond and you'll be clear.

Review
#1682971 Review #1682971 is a subjective opinion of poster.
Cons
  • Horrible phone representative
  • Lack of protection in merchant dispute
  • Poor banking practices
Reason of review
Problems with payment
Loss
$1500
Preferred solution
Be a human being. You have no gain causing someone's credit harm other than being a jerk. It is 2019, if you have alerts set up they should function properly. Because of your company I will be required to pay a higher interest rate on my student loans.
Tags
  • dispute process
  • Greedy Corporation
  • Run Around Answers
  • Poor Customer Care

Capital One - Arbitrary Account Migration and POD Change

1.0
Details
Capital One arbitrarily migrated my account from a Classic account to a 360 account. Have been a Capital One customer since Capital One acquired my old bank, Chevy Chase. Went into Bowie, MD bank branch to make my account payable on death to my Trust. Capital One will not allow POD Trusts. I now have to have my direct deposit sent to another bank and migrate my online bill payments as well. Major hassle and inconvenience.
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Review
#1682833 Review #1682833 is a subjective opinion of poster.
Reason of review
Access/ activation issues

Capital One in Mineola, New York - Disgusted

If I dont have Emily, customer service supervisor, call me back I will close all accounts
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Review
#1681636 Review #1681636 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Latest Question

Capital One Questions

Capital One - Worst Customer Service of Any Bank

1.0
Details
They place a hold on any deposit over $5K for 7 business days. Even though the deposited check has cleared and funds are in the bank, they still hold the money...….they earn interest on your money before releasing it. I just called their 800 number and spoke with a smart *** girl who told me to pound sand....it's their policy and tough...……..so a $90K check I deposited is being held for a total of 10 days. Bank is a rip off and their television ads are disgusting. I'm taking my business elsewhere
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Review
#1681635 Review #1681635 is a subjective opinion of poster.
Cons
  • Hold money and steal interest from your business deposits
  • Incredibly poor customer service
Reason of review
poor customer service
Loss
$500
Preferred solution
Let the company propose a solution