Capital One

I had two secured a platinum 500 and quicksilver 300. I paid my cards as soon as I utilized them.

I had been renting from a few places Hertz was for the last month. Again I was paying daily or weekly cash and some days Id go to the cafe I had just purchased a vehicle, I literally just got off the phone and I got to put my bag in the tow truck had left. The local office hadnt even known, supposedly. My money was never taken in.

Also my items had been taken in the vehicle. So, they billed my 300.00 secured quicksilver card 2400. I dispute and so. Capital said.

June 19th I was given 894 until the investigation was complete.

I think the letter came and said that. It was supposed to come off it still hasnt and my credit score dropped 34 points.

I am writing to formally express my concerns regarding the inconsistent and misleading information I have received from multiple Capital One customer service representatives. Over the past two weeks, I have contacted your customer service department multiple times regarding unrestricted access to my account, and each time I called, I received conflicting information that not only caused confusion but also delayed my ability to make informed decisions about my account.

To ensure accuracy, I recorded these conversations for my personal records. These recordings clearly demonstrate the discrepancies in the information provided by your representatives. This inconsistency is unacceptable, and I find it concerning that I am unable to rely on your staff to provide accurate and consistent guidance. I expect transparency, professionalism, and consistency from a financial institution of Capital One's standing.

I request that this matter be investigated thoroughly. I also ask that appropriate action be taken to ensure that your representatives are properly trained and held accountable for the information. In response to a recent interaction with a representative who requested my bank account number after I submitted a bank statement to verify my address, while I understand the need for proper documentation, I am concerned about the security implications of providing my full bank account number, especially when a bank statement already serves as a verified document issued by my financial institution. For security reasons, I am uncomfortable sharing my full account number and would appreciate clarification on why this information is necessary when the bank statement should already suffice for address verification purposes.

Please let me know if there is an alternative way to verify my address or if additional documentation (such as a utility bill or government-issued correspondence) would be acceptable. I am writing to raise a serious concern about this interaction with one of your representatives. I was asked to provide my full bank account number after uploading a bank statement for proof of address. When I expressed my concern about sharing this sensitive information, I requested that the account be closed instead if such details were required.

However, the representative refused to proceed with closing the account, citing that she could not assist me because I informed her I was recording the call. I find this response highly inappropriate and concerning. I want to make it clear that I take the handling of my personal and financial information very seriously. If Capital One insists on requiring my full bank account number despite already receiving a legitimate bank-issued document, and if your representatives continue to obstruct reasonable requests, I will be forced to consider taking legal action to protect my rights and ensure accountability.

Please escalate this matter immediately and provide a resolution.

I expect a prompt response explaining how Capital One intends to address this issue. I have emailed these addresses with no response

subpoena@***.com

CFPB_FinEx@***.gov

richard.fairbank@***.com- CEO of the company please look it up

abuse@***.com

JULY 2025...Trying to make a CC payment and update my phone number in my profile. Can't log in to my account on my laptop OR on the mobile app because Two-step verification wants to text the old phone number.

I FINALLY got a person on the phone after a nightmarish roundabout for 40 minutes and tried to update the phone number because I don't have that number any longer. They said to update the number they would send me a link on my phone, to the old number THAT DOESN'T EXIST. They said in order to update my phone they HAD to send the link to the other phone...so I gave up on that part altogether. I said fine, can a make a payment?

She told me to log into my mobile app to make the payment. I said how? I can't log into the app because the Two-step verification wants to send a code to the old phone. I need to update my phone number.

She, NOT KIDDING, says ok I will send you a link to update your phone number to the number you have on file...THE OLD PHONE NUMBER. Thank God I only have a $300 limit on this card because I am going to have to eat it on my already *** credit score because they WILL NOT UPDATE my phone number and I am dead in the water.

I asked for a supervisor and she told me there weren't any available just then but she would have one call me as soon as possible...ON THE NUMBER THEY HAVE ON FILE. I give up.

I had to charges on my credit card- both online purchases. One- was a small charge ~$28.00 but the 2nd one was over $4,000.00.

The $28 one from Claire's Jewelry- I never received the product. Multiple emails to their online support (the only way to contact), refused to refund my money or investigate where my items were sent. The big one was with Lufthansa. I received an email with confirmation of my refund, but have not rceived it in 20 days.

Emails & phone calls to a live person did not help. I only kept getting the same answer- it was process and refunded. I called Capital One and explained the situation with both charges.The very helpful customer service person filed disputes with both companies.

I do have wait up 90 days for final resolution but in the meantime, they have credited my account. Hats off to Capital One