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We have been a very good Business Spark's customer, for a while now. I have always paid on-line and on timer. Now of course they are closed ( "Martin Luther King Day" January 15th?), all of a sudden, and you cannot get though to any customer service for help. You...
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1.0
#1169557
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I traveled to Dallas for the day, a 2.5 hour drive from NW Louisiana and apparently was foolish enough to use my Capital One debit card to fill up gas in Dallas and when I returned from my day trip. Rather than call me to verify the charges were in fact my own, these...
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1.0
I didn't like
  • Frozen account on a holiday weekend
  • Inadequate processes to verify transactions
  • Inept customer service with zero empathy
#1169120
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Due to an illness, I can't have prolonged telephone conversations. I have snail mailed multiple times explaining this, and requested an email or snail mail conversation to resolve problems. There has been zero response. This is 2018 and unthinkable. I have actually...
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1.2
I didn't like
  • Requested email or snail mail communication
#1166883
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Capital One - Marked credit without any communication

Capital One
#1169693
1.0
Details
Marked credit and was past due after making both payments using their pay by phone system. They never pulled the payments and I didn't notice. They would take no responsibility. Also not a single call,email anything. I called once I noticed and the were awful. I am paying them both off and will never use them again. Stay away from this company.
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Capital One - Capital on is a joke

Capital One
#1162395
1.9
Details
Just got off the phone with one of there departments and was given the run around because in New Brunswick they got hit with a snow storm today and that my issue couldn’t be taken care of .... when you tell them it’s winter and we live in Canada which happens every year they ask you to be polite and then hang up on you
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Capital One - Bad experience

Capital One
#1153962
I have been standing in the line for 30 mins trying to cash a check with only 2 tellers open 1 regular teller and 1 commercial on A holiday weekend. Some people only get an hour or so for lunch this bank is always having issues from computers down to only 2 tellers. I like capital one but I may need to rebank. This is absoultely ridiculous
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Capital One - Discrimination

Capital One
#1149726
russian banker refused to take me. sheepshead bay branch besik kizhiashvili. he only tppk russians and skipped me.
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I've had the worst experience with Capital One bank fraud department, I had to stay on hold for almost an hour, and when the guy picked up the call, he asked me a question, I forgot that I was on mute, so it took me few seconds to realize, as soon as he did not get the...
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Anonymous
Anonymous

Your fault this time, but try a credit union.

1.4
#1166823
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Capital One - The extended warranty is not so extended...
I have a C1 Spark for my business. The 2% back is nice, and I also like the extended warranty. So, I bought a Ring Video Pro for the front of the house, as my home office is there. I won't get into the Ring (it's junk), but it started acting up. I didn't worry, because...
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2.6
#1166004
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I have had a capital One account for 4 years, never missed a payment In May 2017 I missed 1 payment but made it up before the 31 day cycle I called and ask not to be charged a fee and They said since I was a good Customer they would not charge me, My Balance was 750...
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#1165607
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Tried to get assistance in transferring a maturing IRA CD into a regular IRA savings account and after being put on hold for about 3 hours one day and another 3 hours today, being transferred to at least 6-8 different customer service reps each time, continually...
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1.4
I didn't like
  • Horrible customer service
#1160678
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I closed my acct# with Captital One by in 2008. It should not be showing or reporting to my credit reports after 7yrs. But it is, I've been fighting with Cap 1 to remove it from my credit bureaus for over 2yrs. This is ridiculous and unacceptable. I was even just told...
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#1160513
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One of the worst redesign I have ever experienced. Difficult to use, navigate and locate the services you want to use without wasting large amounts of time. It's as if their team got together with the objective of making the website as user unfriendly as possible. I...
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#1160246
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I haven't used a credit card for more than 10 years. Due to lack of credit history, I was advised to get a credit card with a low balance and pay it off every month to build my credit score. I started with a 640 score and took out a Capital One card. I used the card...
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Anonymous
Anonymous

Get your credit reports at annualcreditreport.com because something is not right. There might be an error.

#1155738
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