Most helpful review
New Reviewer

Fraud Holds on Newly Activated Credit Cards

My wife and I each applied for new Capital One credit cards. The cards arrived yesterday. My wife activated hers, used it once, tried to use it at an ATM but had problems with the PIN #. Called customer service. Tried to make another purchase, declined. Called...
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91 comments
#2024755

I never ever thought capital one will throw you under the bus lesson learned

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ID
#231493 Review #231493 is a subjective opinion of poster.
Product
Capital One Credit Card
Loss
$1000

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Verified Reviewer
New Reviewer

The rates are all over the place but customer support of any kind is always very allied and do their best to resolve my problem. And if they can't they go out of their way to find somebody who can. Th

I was trying to chase down transaction that got past me that was incorrect or fraud or unauthorized or something. Customer support and the fraud people gave me some excellent options and it was like being on a team. Check the rates on the credit cards. Some of them are variable and they will really get you.

User's recommendation: Customer support is excellent.

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ID
#3960717 Review #3960717 is a subjective opinion of poster.
Loss
$179
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Made payment closed my account without my knowledge

I went to Kohl's to charge for jeans card denied when I had available credit went to find out they closed my account without my knowledge and I know nothing about it and they refuse to do something about it and I will refuse to pay until they resolve this matter on their end I'm supposed to take this lying down I'm not giving any stars

User's recommendation: Beware.

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1 comment
#2248270

LOL..They don't have to let you know they're closing you down. You agreed to this.

As to not paying until they do something, good luck with that.

Fool around too long and the account will be charged off and sent to collections. Something tells me you're no stranger to this and is probably the reason you were shut down.

ID
#3943317 Review #3943317 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
My account reopened with higher limit or new card reissued to me with higher limit for the inconveniences they caused me

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Verified Reviewer
New Reviewer

Worst customer service in the industry

I contacted Capital One customer service to dispute a charge on my credit card. The item I purchase was not as expected and the seller was not responding. The lady who answered my phone call was clearly "not American" and probably working in a call center in India or...
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ID
#3940417 Review #3940417 is a subjective opinion of poster.
Location
New York, New York
Cons
  • Bad customer service
Loss
$72
New Reviewer

Billing

I'm getting an email from your company that my card is ether been declined or I owe money on it and need to pay I have not used my card sens I got it I am not will not pay for something I did not purchase and I have no problems of cancelling the card if I'm going to be charged for some thing I did not do please fix it now
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ID
#3929229 Review #3929229 is a subjective opinion of poster.
Location
Seattle, Washington
Preferred solution
Not to be charged for some thing I did not purchase

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Verified Reviewer
New Reviewer

Capital One dispute

signed up for Dierctv Streaming. I could not get working properly. I sent equipment back , but not within their 2 week trial period. so , I filed a dispute with Capital One. lost due to Capital saying they do not have proper documentation. I have sent them everything I had over a month ago , including tracking number. I have lost my dispute with Directv , per Capital One. so ,I am out $100 and have no equipment. I feel you can't have both , money and equipment.

User's recommendation: stay away from Capital One.

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ID
#3908359 Review #3908359 is a subjective opinion of poster.
Location
Carlisle, Pennsylvania
Pros
  • Nise website
Loss
$100
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Finally, A bank that I can actually enjoy dealing with

My only complaint is the lack of open branches. I do not bank online and prefer to walk in a deal with a person. The branches that are available are wonderful, just wish there were more of them. Really good interest rate for a no fee, no limit account. Even checking pays better than most other banks savings account

User's recommendation: If you have a branch nearby, visit it!

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ID
#3858099 Review #3858099 is a subjective opinion of poster.
Location
Richardson, Texas

I been trying to call you guys

Good morning my name is Monica Dixon I will like to close my bank account with Capital One from all illegal frauds that is going on with your company I will find myself another bank. You can contact me phone number is 301-641-**** My email is monica_Dixon_06@***.com Sent from my iPhone
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ID
#3842095 Review #3842095 is a subjective opinion of poster.
Location
Hyattsville, Maryland
New Reviewer

Pay bill

Just wanted to pay my bill my method of payment should already be in my file I can't get user name or password to work
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ID
#3840565 Review #3840565 is a subjective opinion of poster.
Location
Eden, North Carolina

No help at all

Customer service sucks! Not helpful at all, lies upon lies, I have provided details as requested yet I get no assistance
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ID
#3833890 Review #3833890 is a subjective opinion of poster.
Location
Hackettstown, New Jersey

Upset with when car payment is due

My car payment is 460.00 a month. I choose to pay 300.00 twice a month and didn't realize in May when I paid the last 300 dollars it wouldn't clear my bank till July. Now I'll pay 300.00 dollars the 2nd and 3rd week when I get my paycheck instead. So it's a lesson learned.

User's recommendation: Pay a week before payment is due to avoid interest.

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ID
#3823459 Review #3823459 is a subjective opinion of poster.
Location
Canton, Ohio

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Verified Reviewer
New Reviewer

Dispute resolution

Capital One fails to review documentation sent multiple times to resolve a dispute with a dishonest merchant

User's recommendation: Don’t trust Capital One to support you in a dispute.

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ID
#3790654 Review #3790654 is a subjective opinion of poster.
Location
Mill Spring, North Carolina
Loss
$10000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Negative credit rating when they were negligent to notify me in time to make payment

Capital One - Negative credit rating when they were negligent to notify me in time to make payment
Update by user Sep 12, 2022

My complaint was “escalated” to the office of the President according to customer service. When I spoke to them they said they would reviewing.

They determined there was nothing they could do to change the report to the Bureau and conclude with an apology. In my...

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2 comments
#2215088

You are responsible for your payment date. Stop being lazy. Time to grow up it take responsible for your lack of action.

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ID
#3778627 Review #3778627 is a subjective opinion of poster.
Pros
  • Lower interest rate
  • Horrendous customer service
Cons
  • Terrible customer service
Preferred solution
Remove the Late notice from both me and my wife's credit report.

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Verified Reviewer
New Reviewer

Incompetent customer service

called several times keep on getting my credit card keepgetting the run around on their end as the agent doesnt get the message that the card was never received. called several times and i keep getting the same story.
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ID
#3773434 Review #3773434 is a subjective opinion of poster.
Location
Detroit, Michigan

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Verified Reviewer
New Reviewer

Deactivated card saying "system" detected fraudulent charges even after verified the purchases were mine

I went to make a purchase today I received a text asking if it was me I said yes the card still declined I call them they say it's cause of suspicious activity even after replying to the text saying I was making the purchase. I go through all the charges and verify...
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ID
#3771332 Review #3771332 is a subjective opinion of poster.
Location
Boardman, Oregon
Pros
  • Tramatizing
Cons
  • Automated customer service- fraud
  • No support
  • Fraudulent practices
Loss
$600
Preferred solution
Full refund
New Reviewer

Waited Two Months any start report/ investigate fraud of my info used by strangers/ any email reply or phone contact. NONE. too many calls and wasted weeks full time still zero contact or response.

So article states just over two years Walmart and Capitol One together -- I never able to open these accounts, never applied for any credit. Never ever did under just Capitol One Bank or Walmart. Never. My social security number is being used. Tied to a recent phone...
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ID
#3760648 Review #3760648 is a subjective opinion of poster.
Location
Rancho Cucamonga, California
Loss
$750000
Preferred solution
fix error. notify those using my information then require account holders prove correct identity. if fraud prosecute report to government. prevent in future. train reps on keywords, software enable link other areas.bank assist.

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