I'm really sick of being treated like having my information stolen and used to compromise my financial well being like it's my fault when it most definitely wasn't my fault at all. My attorneys aware

When someone is a victim of identity theft you turn around and treat me as if it's my fault when it most definitely wasn't my fault at all. I've gotten nothing other than a hard time from capital one since this happened to me and it's done a good amount of damage on my...
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#4467755 Review #4467755 is a subjective opinion of poster.
Location
Princeton, Illinois

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Online banking service is terrible and customer service is a waste of time.

1.0
Capital One - Online banking service is terrible and customer service is a waste of time.
I used their online banking to pay my auto insurance right before leaving on vacation. The money was removed from my account and the website indicated that my payment was made on time. Weeks later I received a message from my insurance agent that my auto insurance had been cancelled due to nonpayment.

User's recommendation: Stay away from Capital One Bank and if you're already a customer find a new bank.

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#4451364 Review #4451364 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Cons
  • Terrible service and non-existent customer relations
Loss
$605
Preferred solution
Payment of fees incurred as a result of their nonpayment of my auto insurance.

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I have completely lost my faith in Capital One

1.0
I have completely lost my faith in Capital One
Original review updated by user Feb 17, 2023
I have used Capital One for over a decade and have two credit cards with them as well as a car loan that is now paid off. To say I am disgusted and appalled at the way they are doing business now is an understatement. I started with a smaller card and then added the...
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#4374536 Review #4374536 is a subjective opinion of poster.
Pros
  • Great if you are trying to build credit back up
Cons
  • Horrible if you have good credit and are trying to preserve it
Preferred solution
My 30 points on my credit score back

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Venture card will make you pay for fraudulent charges

1.2
Update by user Mar 03, 2023

Capital One said that I am responsible for the fraudulent charges and I had to pay over $1,000. I cancelled my cards with them.

I have had these cards for years and have made thousands of purchases with them.

I did not make the purchases in question. Capital One...

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#2307645

I would fight that fraudulent charge. So easy: have them provide you the signature on the card on the receipt, and forces them to tell you whether its yours or not.

Also, if the charges were in areas far away from your home, that's another point in your favor. Finally, file a complaint with the Federal agency that regulates banks. I plan to do so for my issues.

Lastly, send them at their billing address a certified letter contesting the bill along with a certiifed copy to their CEO and his entire board stating the same, so that when they decide to charge off that "bill" and hit you with a 1099 form for the charge off, you can include that letter in your tax filing with the IRS disputing that $1000 they are going to make a taxable revenue. In plain English, Capital One suchs!

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#4333350 Review #4333350 is a subjective opinion of poster.
Cons
  • Will not help you
Loss
$1
Preferred solution
Full refund

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Status of my restrition

1.0
I need to find out status on my restriction since March 6 > . I have bill to pay and it been 2 weeks already. I have left several voicemail since i can not get anyone live and have receive no respond. At this point i make it easier for everyone. Just close all my account and send the money to my external account or a check. I need to pay my bills. Please provide update.

User's recommendation: Dont use capital one.

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#4456192 Review #4456192 is a subjective opinion of poster.
Preferred solution
Get my acxount issue resolve or close my accounts

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They ignore simple mishaps and slap you with late fees

1.0