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2.6
Details
Im not trying to be rude about this subject, but thier english is spotty at best and they really don't understand what I say. not only that, they seem to know nothing about whatever problem I am having, EVER!!! The only thing they know how to do is tell me "sorry sir,...
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3 comments
Anonymous
#1766432

First of all, when you use a "but" in a sentence, you negate everything the proceeds it, Secondly, why not just go online to the USPS site, start an account and have your mail forwarded to wherever you are? Oh nevermind, that's too easy and would make sense.

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Review
#1687261 Review #1687261 is a subjective opinion of poster.
Service
Capital One Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Capital One - Make payment

3.4
Details
Very satisfied on phone payment .
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Review
#1683133 Review #1683133 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Pros
  • Good company
Reason of review
Fast order processing
2.9
Details
When I changed from a Professional MC after 18.5 years of an excellent relationship with Capital One to a new Venture card, Cap One didn't factor in our history when doling out Credit. They dropped my credit limit from $43,000/mo to $5,000/mo as though we had no past...
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2 comments
Anonymous
#1734762

Welcome to the 21st century. No One Cares if you've been a customer for however long you think it takes for you to be "special." It means nothing....You're not dealing with old Bill down at the corner bank.

You're dealing with an entity that only cares about shareholder value. This includes offshoring jobs and vetting anyone who tries to join their programs. Something in your file no doubt told them not to take a good old fashioned handshake relationship chance with you. Stop expecting someone, anyone to tell you why.

The only people who really know are on the board of directors and the CEO. The person answering the phone/reading letters, hoping they won't lose their job on the next round of offshoring doesn't know or will not tell you if they do.

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Review
#1621661 Review #1621661 is a subjective opinion of poster.
Product
Capital One Venture Credit Card
Reason of review
Problems with payment

Capital One in Rahway, New Jersey - POOR customer service

2.7
Details
I had been a long time credit card customer who always paid my bill on time.I also has a bank account with a large balance with capital one.My credit score is and was 825. When the solicited me for their savior card i applied on line and was rejected. When I called to ask why they were unable to explain and just were not interested in me and my concern. I closed my accounts . If I am not good enough for capital one then they aren't good enough for me. They just don't care about their customers.
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Review
#1430007 Review #1430007 is a subjective opinion of poster.
Cons
  • Horrible phone representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Bank Card
2.9
Details
Always liked this bank until I had to deal with their IRA department. They are either totally criminal or totally incompetent or both. They emptied my husband's IRA on August 29th, per our request, but as of today (September 20th) the money has yet to show up at its...
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1 comment
Anonymous
#1566541

Make a complaint to the Consumer Financial Protection Bureau which you can do online and upload your information or by mail. Capital One is required to give you a response which they can take up to 60 days.

They have to provide accurate information or you can use it against them.

Once the CFPB receives a response whether positive or negative they automatically close your complaint. Make sure if you do your complaint online and mark the box that you want it put on their Website.

Review
#1361549 Review #1361549 is a subjective opinion of poster.
Product
Capital One Investing Ira Savings Account
Pros
  • Used to like all of their services
Cons
  • Ira department is horrific
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
2.7
Details
This has been happening to me. I have a TD bank credit card and have NEVER had any issues. With capital one I had the same issue as you. I ordered a new card and the same thing happened to me as it happened to you. As soon as the rest of my pending transactions go...
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1 comment
Anonymous
#1566548

I agree with you that customer service is horrible. You can't get a straight answer to the same question with different reps. They put you on hold while their asking other people questions as to how to answer your question.

Review
#1356554 Review #1356554 is a subjective opinion of poster.
2.5
Details
I tried to open a checking account for my college-bound daughter. Repeated calls got us placed on permanent hold. After 40 minutes the last time, we gave up. Clearly, Capital One doesn't care about attracting new customers. Chalk us up as going with their competition....
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Review
#1323142 Review #1323142 is a subjective opinion of poster.
Service
Capital One Customer Care
Pros
  • Terms offered
Cons
  • Customer service
Reason of review
Poor customer service
Tags
  • Financial services
3.2
Details
SINCE JULY 6 I HAVE BEEN TRYING TO SET UP MY OVERDRAFT/LINE OF CREDIT ACCOUNT WITH MY CHECKING ACCOUNT. I STARTED WITH YOUR CUSTOMER SERVICE NUMBER AND WAS TRANSFERRED TO THE LINE OF CREDIT/OVERDRAFT DEPT. AND SPOKE TO SHAUNA. SHE SENT ME THE FORM TO SIGN AND EXECUTE...
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Review
#1300252 Review #1300252 is a subjective opinion of poster.
Cons
  • Problems in midvale
  • Problems in midvale ut
Reason of review
Poor customer service
Preferred solution
HAVE BETTER CUSTOMER SERVICE IN YOUR LINE OF CREDIT-OVERDRAFT DEPT.
2.7
Details
There phone wait times are ridiculous. If you need help plan on spending a long time on the phone. Also I had to leave voice mail with there fraud department. Twice I called and left info on Saturday for a call back and it has been 6 hours now and nobody called me...
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1 comment
Anonymous
#1501537

You could have described the nature of the fraud cases, the players, the amount(s) of money involved, and the type of account held ; i.e. checking, savings, credit card, etc.

Simply carping about not receiving instant gratification at a bizarre moment of the week does not a sympathy engendering post create. You could easily have used at least 100 words rather than a retarded repetitious drivel for 2/3 of your inadequate post.

Review
#1281474 Review #1281474 is a subjective opinion of poster.
Service
Capital One Customer Care
Reason of review
Poor customer service

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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3.3
Details
I have had 4 capital one cards for a few years. 2 business and 2 personal. Out of the blue they closed all my accounts without notice. An employee went to use the card and was denied. I called capital one. All they said was there was activity in the account that was...
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Review
#1205032 Review #1205032 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Awful and humiliating
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution