Rating: 5 Stars Clear all filters (11 of 1348 reviews match)
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Capital One in Oklahoma City, Oklahoma - Tarjeta de credito

4.8
Details
Quise hacer el pago de mi tarjeta de credito y me sale el pago tarde, me pueden ayudar, olvidé hacerlo en horas de oficina...
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Review
#1393206 Review #1393206 is a subjective opinion of poster.
Reason of review
Problems with payment
4.6
Details
I was locked out of my account because of this new *** 2-factor authentication, I no longer have a cellphone, so I can't get the stupid code to log in. And because I am paperless, I have NO WAY to pay my bill! Now I am probably going to take a hit on my credit when I...
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Review
#1365524 Review #1365524 is a subjective opinion of poster.
Pros
  • Offers and rewards
Cons
  • Website
Reason of review
Website is ***

Capital One - Excellent customer service!!

5.0
Details
Hi there! I just wanted to take the time to give some positive feedback of your customer service team, specifically an employee I interacted with last Thursday 9/21 named Austin. I am a recent Capital One credit card holder and I called to inquire about some functions of my card while I travel in Asia. Not only was Austin such a pleasure to talk to, but he was extremely helpful. He also showed interest in my trip AND he took the time to send me a small gift for my travels on behalf of Capital One. I was blown away by the kind gesture. I work in customer service myself, so receiving great customer service is always something I take note of and appreciate. Keep up the good work and please give Austin the shout out he deserves!
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Review
#1107932 Review #1107932 is a subjective opinion of poster.
Product
Capital One Venture Reward Card
Pros
  • Ability to speak with a live individual
Reason of review
Good customer service

Short Review on April 11, 2017

5.0
Details
Need account information And payment info
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Review
#1033017 Review #1033017 is a subjective opinion of poster.

Capital One Auto Loan Review

5.0
Details
Pay my car note please
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Review
#1025651 Review #1025651 is a subjective opinion of poster.
Service
Capital One Auto Loan
Reason of review
Problems with payment

Capital One Loan Review

4.8
Details
Excellent and patient regardless if you on time or run into hardship or overall due to situations in your life is causing a payment(s) behind they work (with you ) with me im grateful
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Review
#1001736 Review #1001736 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Good customer service

Capital One - Best shizznizz

4.9
Details
loved their service fast and reliable especially their claims intake center they did take the time of their day to help me recover my moola, like they seriously took an hour and they were so patient, i lost my temper so many times before calling them, i should've called them before that because i started throwing stuff at my kids and they didn't deserve that i lost like 1.2k which was my check and savings and i thought they'd be gone but nah i got a provisional credit 3 days later and I got to use it for the shopping i needed and they saved my life, the rep Bryan was nice asf and I just wanna thank them to the fullest bro
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Review
#992297 Review #992297 is a subjective opinion of poster.
Service
Capital One Customer Care
Pros
  • Card design
  • Ability to speak with a live individual
  • 24 hour customer service
Reason of review
Good customer service
Tags
  • Patient
5.0
Details
Most of the complaints about Capital One seem to come from people who are either late with payments or miss thenm entirely, then get upset when late fees are added. Capital One has been great for me. I pay my bills by phone on time so they have no beefs about me not...
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3 comments
Anonymous
#1167668

Well I also pay my bills on time. I had A++ credit before Capital One.

I have reported the same fraudulent charges for the past 8 months. Prior to the fraudulent charges, the card hadn't been used in over 2 years.

I was told that I was not responsible for the charges, but what happens? Capital One reports me as 30 days late, screwing up my otherwise perfect credit!

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Review
#822849 Review #822849 is a subjective opinion of poster.

Capital One in Moncton, New Brunswick - JOHN FROM NEWBRUNSWICK OFFICE WORLD CLASS CSR THE BEST

5.0
Details
i have been with capital one now for serveral years but recently in December we started having problems and was not getting anywhere with the agents and managers fed up decided to close my account i was angry *** off was ready to like explode then this agent came on the line verified my account i told him what my problem was and he handled it like a real Boss he really is an asset to Capital One his name is JOHN FROM THE NEWBRUNSWICK OFFICE he is a star you have no idea what world class customer service is until you speak to JOHN FROM THE NEWBRUNSWICK OFFICE i even wondered to my self that he should be a Manager the way he handled my problem and i had spoken to a Manager that had no qualities or business acumen when he came on the phone . That should be JOHN FROM THE NEWBRUNSWICK OFFICE . oh i already sent this off everyone should know not everyone in Capital one is a pain in the foot there are people like JOHN FROM THE NEWBRUNSWICK OFFICE below is what i sent out hope it gets to the right place.He should be a Manager or a Resolution expert or something he is GOOOOOOOOOOOOOD way qualified than most not sure how they hire he has the best interest of the Company he is an Asset. This is a complaint about the World Class Customer Service i got from John he is the best Customer Service rep i spoke to he listened communicated understanding gave a loyalty comment and it only took under 5mins he took ownership of the situation clarified came back with a solution i was mad at capital one 1 minute before i made the call i was ready to tell all my friends family members not to go with capital one i have recommended a few. Just speaking to John from the Newbrunswick office he just handled my concerns with a professional coutesy he definitely is a Manager Material he just won me over and now am an advocate for capital one customer service all because of a person that knows what it means to Provide World Class Customer Service JOHN FROM NEWBRUNSWICK OFFICE WORLD CLASS CAPITAL ONE MASTERCARD REPRESENTATIVE HE SHOULD BE THE FACE OF THE COMPANY CAPITALONE MASTERCARD
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1 comment
Anonymous
#1097560

Nice review of yourself JOHN FROM CAPITAL ONE!!!!!!

Review
#773810 Review #773810 is a subjective opinion of poster.
Pros
  • John from newbrunswick office
Reason of review
World Class Customer Service JOHN FROM THE NEWBRUNSWICK OFFICE
Tags
  • World Class Service
  • Resolution Expert

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One - Credit Card Review from Spring Valley, Nevada

5.0
Details
I have two accounts from capital one.... I have been a customer for a long time......paid more than the amount ask....and never late on both cards.....my platinum card have me 400.00 increase on September.... but the one journey I have had one but 100 6 months ago.....I have requested increase ovef and over and I was denied over and over due to I am showing I have 3 accounts late paying which is not even theirs......they should only be lokkjng at how I pay them and I have been a great customer.... this card us for people with bad credit...and so far I have been good paying on time n more....so why are they worried about the test of my other credit cards....
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Review
#726840 Review #726840 is a subjective opinion of poster.
Product
Capital One Credit Card
Reason of review
Problems with payment