Capital One
Reviews and Complaints
Refund on Gap Product
Preferred solution: full refund and apology
User's recommendation: keep shopping aroun!!
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Verified ReviewerNo ATM & late fee
- Offers and rewards
- Customer service
Preferred solution: Let the company propose a solution
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Verified ReviewerUNABLE TO REACH CAPITAL ONE
- Loan was easy to get
- There is no customer service
Preferred solution: I need to speak to a customer service agent for Capital One Auto. That is the only way to a solution.
User's recommendation: If this is Captial One's new way of doing business, I would tell all future customers to do business with another company. How can any of us survive without being able to communicate with the company who holds their auto loan?
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Verified ReviewerNeeds someone to talk good English
Preferred solution: Let the company propose a solution
User's recommendation: Hire someone that i can understand
Don’t travel while holding this card.
Do not use the website. It is set up to make you lose your mind.
When in doubt, ckeck it out..,you will be glad you did.
Avoid
Preferred solution: Deliver product or service ordered
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Verified ReviewerTheir customer service sucks!
- Someone i could understand
- Negative
- Access to customer service
- Hate having to go thru multiple menus to talk to cust serv rep
A level of ineptitude that boggles the mind, CUSTOMER DIS-SERVICE
Preferred solution: Let the company propose a solution
Changed credit cards with Cap One; it forgot my past excellent payment history.
When I changed from a Professional MC after 18.5 years of an excellent relationship with Capital One to a new Venture card, Cap One didn't factor in our history when doling out Credit. They dropped my credit limit from $43,000/mo to $5,000/mo as though we had no past relationship.
Since I charge up to $15,000/mo to my credit card, including a number of automatic payments to vendors, I get frequent "card declined" messages and regular embarrassment. Until a few months ago, Cap One factored in their previous relationship with their customer when they issued a new card, but no longer do they do that, which is inexplicable to me. Why would they change such a policy? No explanation is forthcoming from Cap One after several letter/appeals to them.
Beware!! If you cancel one card in the process of applying for another card with Cap One, you will become an unknown entity without warning--forgotten in every way.
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Verified Reviewer | Waldorf, MarylandWorst Customer Service Ever
After many attempts and many hours, I finally got a USA representative that understood English Perfectly. She was able to solve the problem and dispute the fraudulent charge in a matter of minutes, she froze card and has a new one on its way.
Wow, had I got a USA rep to begin with, it would have saved me a near heart attack, massive blood pressure spikes and 3 hours of my time. I lost so much time trying to deal with customer service that did not understand English, they could not even figure out how to bring up my account. It was crazy, you ask for USA rep, they put you on hold for 20 to 40 minutes, then another non-english person picks up, sorry for wait, we are still working on getting you to USA, please hold.. click they hang up, or send you back to the front of the queue with another non-english understanding person...
It was really bad, I had ten minutes to take care of this problem and it took over 3 hours. I highly recommend against Capital One Credit Cards, if your card is used fraudulently, they make it nearly impossible to dispute because they refuse to let you talk to anyone that understands English...
Really Said, bad for business, bad for customer and bad for anyone like me that owns stock in them. I am starting to understand their extremely low valuation.
Finally reached a USA English Speaking Rep after 3 hours, solved problem in 3 minutes
Preferred solution: Let the company propose a solution
POOR customer service
- Horrible phone representative
Preferred solution: Let the company propose a solution
Entire IRA vanished into thin air!
- Used to like all of their services
- Ira department is horrific
Preferred solution: Let the company propose a solution
Awful
This has been happening to me. I have a TD bank credit card and have NEVER had any issues.
With capital one I had the same issue as you. I ordered a new card and the same thing happened to me as it happened to you. As soon as the rest of my pending transactions go through so I can pay what I owe them I will be taking my buisness somewhere else. Worst company ever!
And they are rude on the phone. I've been having fraud issues a lot, I've gotten 3 different credit cards by them in the last year.
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They could care less do not even have a email and won't talk to me as I am his wife and not on the card. So I paid what I could but of course got slammed with two late fees more than I paid.