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Hearing that the Walmart card was about to close we changed our automatic monthly payment to a different credit card. Those payments were made. However, Capitol One kept sending bills for those payments even though they were already made with the other credit card. Unwittingly, the wife paid those bills with a check and included the payment stub.
Unfortunately only the payment stubs had the account number, and we've already thrown away the actual card. After spending most of a day on hold, we finally got a human to pick up. Although Capitol One had the account number right in front of them, they claim there is nothing they can do for refunding the double payments without us verifying the account number.
What an evil company. I wish that a million people read these negative reviews, and they go bankrupt.
User's recommendation: Buyer beware! Thieves!
Product or Service Mentioned: Capital One Account.
Monetary Loss: $247.
Preferred solution: Full refund.
Capital One Cons: Half a day to talk with anyone at capitol one, Untrained staff all offshore, Horrific interest rates.
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