This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
On December 27,2020 I had a payment come due. However, this month was tough as I had been positive for COVID as well been out of work that entire month.
Come January I was late 12 days, so I reached out to the company for help. I spoke to a representative and he said he could set me up on a payment plan and broke up payments over three months. My first payment came out feb 25 for 444 dollars. All is well until feb 10 when I received a 30 day late notice and late fee.
I called them and was transferred several times, dropped calls, and left on hold. Finally, I reached the escalation team. I Spoke to the rep and told him what happened.. he replied very arrogantly that although I was in a payment plan it was only meant to keep me in my car..
not to keep marks off credit. First of all I have never heard of any agreement that still sets you up for failure like that. Secondly it was never explained to me that this wools happen. Lastly, he also said I should just pay my bills ..
I had enough. I went off as I had been through so much dealing with COVID and being out of work clear into January with short term disability.. I have never been so duped or disrespected by any company ever. They have the worst customer service as well very incompetent when giving information regarding your account.
I reached out to the office of the president .. asked if they could review the issue again..
same response from their credit team in Plano , Texas headquarters. Stay far away from this company!
Preferred solution: Let the company propose a solution.