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Capital One in Garland, Texas - Arbitrarily closed account of ACTIVE DUTY soldier

They closed my account when there were no late payments whatsoever! I was in contact with them about technology problems trying to log in to their server from overseas. I called them to discuss the issues of recurring fraud alerts on my bank accounts because I was overseas. I was prepaying the bill to make sure that I didn't go over my credit limit. They were completely unhelpful and cold hearted about it. I'll NEVER have another Capital One account. They have left me in a real bind!! I can't open credit card accounts from overseas.
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1 comment
Anonymous
#1771924

Here's what you do. Pull your agreement, show them where they have to contend with constant fraud alerts from overseas because you're stationed there and you're golden.

If not, you'll have to go by what YOU agreed to which is they can shut you down for no reason if they want to.

Great job on trying to pull a card, however(e.g. Age, disability, gender, race, service/vet).

Review
#1697339 Review #1697339 is a subjective opinion of poster.

Capital One in Carrollton, Texas - Complaint

Capital one took a transaction that was 594.05. Off my card and the teller had told me she didn’t and instead of trying to figure out where the funds went and how to resolve the issue she said it’s nothing she can do and she refuse to get a supervisor for me and the merchant ask for a letterhead from capital one stating they didn’t receive it of course THEY REFUSED So now I lost $594.05 from the Bank of Capital One
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Review
#1689956 Review #1689956 is a subjective opinion of poster.

Capital One in Grand Saline, Texas - Customer service

1.0
Details
Marshall texas bank is the worst, cancelling all my accounts, capital one is the worst .
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Review
#1613608 Review #1613608 is a subjective opinion of poster.
Service
Capital One Banking Service
Reason of review
Poor customer service

Capital One in Sugar Land, Texas - Worst service

Trying to get a commercial loan after being 10 years of loyal customer and there's no one here to help its been 45 minutes I am waiting in the lobby. I see three person sitting in their office and none of them has the courtesy to just ask me for what reason I sitting in the lobby
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Review
#1569527 Review #1569527 is a subjective opinion of poster.
Service
Capital One Loan
Pros
  • Negative
  • Ridiculous
Reason of review
Poor customer service
1.0
Details
Trying to get a commercial loan after being 10 years of loyal customer and there's no one here to help its been 45 minutes I am waiting in the lobby. I see three person sitting in their office and none of them has the courtesy to just ask me for what reason I sitting...
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1 comment
Anonymous
#1708669

So, your solution is to just sit there and peck out a complaint to message board. They don't know you from Adam's off aunt, they don't know you're such a super customer. How about just getting up, walking up to someone and let them know that you're not some *** guy just sitting in a lobby.

Review
#1569518 Review #1569518 is a subjective opinion of poster.
Reason of review
Poor customer service

Capital One in Carrollton, Texas - Can’t seem to get my title release letter...

I’m having the same problem. I paid my loan off in 2013. I’ve called once a month for 3 month’s. Each time I call, they act like it’s no problem, verify my address, and tell me it will be here within 7-10 business days. It never arrives. I’ve also gone to the local branch, but they tell me it can only be sent by calling the 800 #. All of the representatives have been very nice. but the release letter never comes.
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Review
#1567736 Review #1567736 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Capital One in Plano, Texas - Ruining my business

1.1
Details
Capital one is anything but a tech company. It’s a bank stuck in the 50s. Went in on a Friday to make a wire payment for a trade show event because you can’t do anything online. But the system was down so went back on the weekend.... but no international payments on the weekend. Came back on Monday before 5 only to learn international wires stop at 2!!!!!! Why would anyone trust capital one to partner with in business when it’s never available. There is NO logical reason why this cannot be done online or why international wires cannot happen during normal banking hours.
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Review
#1549618 Review #1549618 is a subjective opinion of poster.
Product
Capital One Spark Business Credit Card

Capital One in Houston, Texas - New website

1.3
Details
The new website has complicated my bookkeeping tremendously! I have to “guess” check number and to whom it was written! I have a business and need to reconcile daily ... to further complicate , I have no search button to find check numbers! This is beyond frustrating and is looking like this is permanent! This is close to forcing me to change banks .... longtime customer dar@rvvet.com
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Review
#1396803 Review #1396803 is a subjective opinion of poster.
Product
Capital One Website
CLOSE YOUR CAPITAL ONE ACCOUNTS NOW. IF YOU DONT PAY THEM AND GET TURNED INTO A REPORT ON YOUR CREDIT THEY WILL HOUND YOU WITH NOT ONLY PLACING YOU ON ROBO-CALL LISTS,WITH INTERNET AUTOMATED SERVICES SO THEY DONT GET INTO TROUBLE FOR MAKING THE CALLS THEMSELVES, THEY...
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1 comment
Anonymous
#1591250

Well imagine that, if you don't pay your notes, someone will write it off and send the debt out to collections. Thanks for this compelling, insightful and hard hitting post.

I reckon I better pay my bills less a fate similar to yours befalls me... {sarcasm font}

Review
#1392117 Review #1392117 is a subjective opinion of poster.
Service
Capital One Customer Care
Reason of review
Poor customer service

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One in Plano, Texas - Worst customer service

1.0
Details
Filed a credit card dispute after receiving a defective product. Capitale One did not protect me or refund the charge. Zero protection for fraudulent merchants.
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Review
#1385027 Review #1385027 is a subjective opinion of poster.
Product
Capital One Credit Card