I paid a bill in full on the due date, and because it was late 35 min and yet it was 5:05pm PST and they cut off is 8:00 EST, considering I had to wait for nearly 5 ins to make contact with these moronic people. I tried to discuss this with a account supervisor by the name Adrian who was a total *** and was not going to do a thing for me. They have done this many time before and this time, I will not pay any late charges because I paid it on the due date!
Reason of review: Poor customer service.
Monetary Loss: $29.
Preferred solution: Full refund.