Update by user Nov 06, 2018
What really hurts is how they report this to the credit bureau and then don't correct it even though their fault. Like a game of Credit Card Black-mail ...
Original review posted by user Nov 06, 2018
I pay my credit cards on line. I thought it might have just been an honest mistake last month when Spark Visa Signature Business charged me a $39 late fee, even though I arranged to have payment taken from my bank account 3 days before the due date, as I normally do.
I had to mail them copies of the receipt I printed off showing the bank verified the money was in my account to pay the bill and copies of my payment receipt from them. They finally sent me a letter to confirm they went ahead and corrected their mistake. I did not want their mistake to hurt my credit rating so I made a double payment to be sure. Now this month, Nov 2018, the same thing just happened.
I went on their website about 2 weeks before the due date and authorized them to take another payment from my checking account 3 days prior to the due date. I received a message from them today saying my November payment is late and they are charging me another $39 late fee. So now I have to print off my receipt and snail mail to their investigations dept in Utah and wait for them to correct their mistake. I assume they will report me to the credit bureau, but I am not going to make a double payment to them again this month.
You may ask, why don't I just make payment a week early? I have tried that, but they do not apply the payment to the next payment due.
Is there some agency out there to report credit card abuse? Please let me know?
Product or Service Mentioned: Capital One Spark Business Credit Card.
Reason of review: Problems with payment.
Monetary Loss: $39.
Preferred solution: Full refund.
Capital One Cons: Are trying to charge me late fees and double my payments.