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Capital One had transferred a non existent balance of $3,500 out of my American Express account leaving a credit with Amex and me owing Capital One.(I had previously called ONLY to inquire about transfer fees IF I were to open an account with them) When I called Capital One I was told they would reverse the transaction but two weeks later told they couldn't do anything about it.

I had to call Amex and have them send me a check which I then deposited into my account and send Capital One a check to clear the balance with them.

It took me a month to clear up this situation and I've never even opened an account with Capital One (and, believe me, never will).

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