Resolved
4.0
Details
Customer service
Diversity of Products or Services
Reliability
Staff
Website
0 comments

When I disputed a claim recently I was extremely disappointed in the handling of the matter.The claims department did not seem to understand what the issue was, even though I clearly laid it out over the phone initially and later in a faxed letter when the disputed amount was charged back to my account.

The representative wanted me to repeat the process with the company that had brought me to the claims department in the first place. I got no where, and was surprised since I felt there was no disputing my issue. I have been a long-standing card holder. In about 40 years I have disputed two previous claims, one with Amex, the other with Chase Visa.

They were both great and made the process very easy. I was protected.

That's the reason I use a credit card.Now I am seriously considering cancelling my card.

This person wrote the review because of poor customer service of capital one credit card from Capital One. Reviewer claimed that he or she lost $68 and wants Capital One to issue a full refund.

The most disappointing in user's experience was disputed transaction representive. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Capital One for you to read. This information may help you with your purchase decision.

Had an Experience with Capital One?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Purchased $500 NetSpend Reload Card from Walgreens but No Money on the Card Netspend "I purchased a NetSpend reload card from Walgreens on July 15, 2014. When I tried to upload the money to my card, I got a text alert saying that my..." Read more Capital One - Customer Care Review from Houston, Texas Capital One "They should close this bank or send more workers ,i been standing in line almost a hour..." Read more You Can Not Trust American Express Anymore! American Express "I been a recent victim of credit card fraud for the following charges on the following dates: GOLD CARD FRAUD 23005: APRIL 29TH, 2016: $20,000.00 CASE NUMBER: QA62458 APRIL 24TH,..." Read more Capital One Defrauded Us and Ruined Our Vacation Capital One "On November 19, 2015, I purchased two First Class, round trip tickets from Boston to Rome on Alitalia using the Capital One Rewards Travel website. The tickets were purchased..." Read more Mr Appliance - The WORST service experience ever! Mr Appliance "After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY..." Read more Rooms To Go - Fake "Top Grain Leather" Rooms To Go "I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" wore through the top layer revealing fabric in less than 8..." Read more Reebok Dealer Reebok "http://www.asanadealers.com - Internet Reebok supplier Asanadealers, took an order from me for Reebok Crossfit Nanos 6.0 shoes over the internet which were paid for in advance. They sent me a..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more