Update by user Jun 21
After many attempts and many hours, I finally got a USA representative that understood English Perfectly. She was able to solve the problem and dispute the fraudulent charge in a matter of minutes, she froze card and has a new one on its way.
Wow, had I got a USA rep to begin with, it would have saved me a near heart attack, massive blood pressure spikes and 3 hours of my time. I lost so much time trying to deal with customer service that did not understand English, they could not even figure out how to bring up my account. It was crazy, you ask for USA rep, they put you on hold for 20 to 40 minutes, then another non-english person picks up, sorry for wait, we are still working on getting you to USA, please hold.. click they hang up, or send you back to the front of the queue with another non-english understanding person...
It was really bad, I had ten minutes to take care of this problem and it took over 3 hours. I highly recommend against Capital One Credit Cards, if your card is used fraudulently, they make it nearly impossible to dispute because they refuse to let you talk to anyone that understands English...
Really Said, bad for business, bad for customer and bad for anyone like me that owns stock in them. I am starting to understand their extremely low valuation.
Update by user Jun 21
Finally reached a USA English Speaking Rep after 3 hours, solved problem in 3 minutes
Original review posted by user Jun 20
The force you to go through non-english speaking people, if you ask for USA, they usually put you on hold for hour or longer and then hang up on you. It is impossible to dispute a fraudulent charge, because they don't understand English, they keeps saying yes I will take care of it for you, but they never do..
They just lie and say they fixed it.
I have been on hold, hung up on, and given the run around for over 3 hours now trying to dispute a charge on my credit card. It is ridiculous, I used to love Capital One, I Now Hate Capital One.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.